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Thread started 22 Apr 2016 (Friday) 12:42
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International Version or USA used model?

 
werds
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Apr 22, 2016 12:42 |  #1

OK, so curious to know, because I have been looking at the used market for a Tamron 70-200 2.8 VC for a little while now and most of the prices are generally in the same range of low 800 through mid 900. Most all of them are USA model but with the way Tamron's warranty is written, if I purchase it from a second hand party they will not do warranty service - which is fine, it just means that if I need to get service done that I will be paying for it out of pocket.

But what about International Versions of those lenses? For example I see the International version sold on Amazon.com for 925, obviously Tamron will not service under warranty, but will they service it at my out of pocket expense? Or will they refuse to service it under any circumstance the way Nikon USA does with grey market purchases?

If all things are equal and neither a second hand lens or the international version get warranty service but they both get service at out of pocket expense, why bother with a second hand version and just purchase a brand new unused international version?


Gear: Nikon D750, Nikon D7200, Sigma 17-50 2.8 OS, Sigma 50-150 2.8 OS HSM EX , Nikon 70-200 2.8 VR1, Tamron 24-70 2.8 VC, Tamron 70-200 2.8 VC, Tamron 28-300mm Di VC PZD, Tamron 16-300mm VC PZD, Tamron 150-600 VC, Nikon AF-S 50mm 1.8, Nikon SB-900
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clipper_from_oz
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Post edited over 2 years ago by clipper_from_oz. (13 edits in all)
     
Apr 22, 2016 21:28 |  #2

Im sure Tamron are like most other lens manufacturers( apart from Nikon USA) in that they will always provide service support for their own manufactured lens regardless of what region they have been bought or which catagory the lens was termed as ( grey/ OEM/Country model etc) .

Its just warranty that may be an issue.

Re Snd hand USA vs International new ( grey)......If the prices are the same then I certainly would get the new because unlike the non US warranty second hand one if you buy new (grey) from Amazon etc you will have warranty.......... just may not be the local centre thats all.....And infact if its actually sold by Amazon rather than on behalf of another vendor using Amazon marketplace you may get a pleasant suprise and find you get a US based/located warranty depending on what Amazon have negotiated with the manufacturer.

So IMO the International New Lens via Amazon is absolutely way to go if prices similar.

Re refusing service on "grey imports" like nIkon USA..If it worries you just ring Tamron...or even better....Dont ring TAmron USA....send an email to Tamron H/O in Japan and ask them if you buy a TAmron lens outside of USA and later on need some service can any worldwide Tamron service centre provide service support for it ..... And if Tamron H/O say its ok then keep the email and then no argument on Tamrons USA side if ever you need support :)....Also Amazon have tell you what warranty comes with lens so ask them what it is if you go that way of purchase ....

Clipper


Clipper
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carpenter
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Apr 23, 2016 12:56 |  #3

clipper_from_oz wrote in post #17981487 (external link)
Im sure Tamron are like most other lens manufacturers( apart from Nikon USA) in that they will always provide service support for their own manufactured lens regardless of what region they have been bought or which catagory the lens was termed as ( grey/ OEM/Country model etc) .


Tamron is notorious for rejecting warranty work on grey market lenses.


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daverator
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Apr 23, 2016 14:04 |  #4

Amazon is an Authorized Tamron dealer, so no worries.


Dave
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werds
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Post edited over 2 years ago by werds. (2 edits in all)
     
Apr 23, 2016 18:52 as a reply to  @ daverator's post |  #5

...Thanks for the info and thoughts guys! As to Amazon being an authorized dealer, unfortunately the seller is selling through amazon so this might be constituted as grey market...


Gear: Nikon D750, Nikon D7200, Sigma 17-50 2.8 OS, Sigma 50-150 2.8 OS HSM EX , Nikon 70-200 2.8 VR1, Tamron 24-70 2.8 VC, Tamron 70-200 2.8 VC, Tamron 28-300mm Di VC PZD, Tamron 16-300mm VC PZD, Tamron 150-600 VC, Nikon AF-S 50mm 1.8, Nikon SB-900
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clipper_from_oz
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Apr 24, 2016 00:00 |  #6

werds wrote in post #17982521 (external link)
...Thanks for the info and thoughts guys! As to Amazon being an authorized dealer, unfortunately the seller is selling through amazon so this might be constituted as grey market...


Arnt Amazon still legally obliged to warrant the goods? Here in Australia if I bought from Amazon and they accepted payment then they would be the retailer regardless of who fullfilled the goods . Becaue its Amazon who charged me on my CC . Not sure on US. Just go online and ask Amazon who provides warranty as Amazon will have strict policy for themselves as well as 3rd party vendors using Amazon platform


Clipper
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mikeinctown
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Apr 25, 2016 09:18 |  #7

There is a difference between providing warranty work, and just providing work to a product the company sold. I don't see how a company could refuse to provide paid for service simply because of where the item is bought. that's like saying a service member who may be stationed in japan shouldn't buy a lens because if they get transferred and need service, they'll be SOL.


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werds
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Post edited over 2 years ago by werds.
     
Apr 25, 2016 10:49 |  #8

mikeinctown wrote in post #17984267 (external link)
There is a difference between providing warranty work, and just providing work to a product the company sold. I don't see how a company could refuse to provide paid for service simply because of where the item is bought. that's like saying a service member who may be stationed in japan shouldn't buy a lens because if they get transferred and need service, they'll be SOL.

I would agree and in some instances they will do warranty work or service it - but I know there are instances where they will not. I know Canon has a policy written to not service grey market and you supposedly are to send it back to the original market for work - and they can choose to do or deny - except Canon USA seems to regularly ignore their policy and just repair at user cost even if it is grey market.

Nikon on the other hand has the same policy and they have been known to refuse to do any repair work under warranty or at user cost if it is a grey market lens.

Asking to see who has had direct experience with Tamron on this issue because their policy is worded vaguely similar to that of Nikon and Canon... and as you see different results based on the companies...
My only concern here is the ability to get repairs, if I get an international version but the purchase is here in the US (technically a grey market purchase), as long as I can get repairs, whether at my cost or not, is all that matters and if I can then it makes it a better proposition than purchasing a second hand lens apparently - since I can easily purchase this lens at a great price through a reputable middle man (in this case Amazon facilitating for other seller).


Gear: Nikon D750, Nikon D7200, Sigma 17-50 2.8 OS, Sigma 50-150 2.8 OS HSM EX , Nikon 70-200 2.8 VR1, Tamron 24-70 2.8 VC, Tamron 70-200 2.8 VC, Tamron 28-300mm Di VC PZD, Tamron 16-300mm VC PZD, Tamron 150-600 VC, Nikon AF-S 50mm 1.8, Nikon SB-900
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Mooch55
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Apr 30, 2016 17:33 |  #9

werds wrote in post #17984370 (external link)
I would agree and in some instances they will do warranty work or service it - but I know there are instances where they will not. I know Canon has a policy written to not service grey market and you supposedly are to send it back to the original market for work - and they can choose to do or deny - except Canon USA seems to regularly ignore their policy and just repair at user cost even if it is grey market.

Nikon on the other hand has the same policy and they have been known to refuse to do any repair work under warranty or at user cost if it is a grey market lens.

Asking to see who has had direct experience with Tamron on this issue because their policy is worded vaguely similar to that of Nikon and Canon... and as you see different results based on the companies...
My only concern here is the ability to get repairs, if I get an international version but the purchase is here in the US (technically a grey market purchase), as long as I can get repairs, whether at my cost or not, is all that matters and if I can then it makes it a better proposition than purchasing a second hand lens apparently - since I can easily purchase this lens at a great price through a reputable middle man (in this case Amazon facilitating for other seller).

I am in the same situation as you are right now. I am torn between purchasing this lens used USA version (about $900), or international grey (about $900). The new Grey market version would make the most sense as long as I know that should something happen down the road I can get the lens serviced and worked on.




  
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werds
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Apr 30, 2016 17:38 |  #10

Well I was fortunate enough to find someone on a different forum selling a grey market lens and they were curious to know the answer to this as well, so they contacted Tamron and provided the serial number to their lens. Tamron USA told them that they do not have that serial listed so it appears to be a grey market lens (which it was) and because of this they would be unable to service it even if they had paid for the service.

So there ya go! Tamron's policy at least at first blush appears to be that they will NOT service grey market lenses, at least Tamron USA's policy...

Now from my understanding this person with the grey market lens did have a separate third party warranty that they claim to have used in the past with no issue.


Gear: Nikon D750, Nikon D7200, Sigma 17-50 2.8 OS, Sigma 50-150 2.8 OS HSM EX , Nikon 70-200 2.8 VR1, Tamron 24-70 2.8 VC, Tamron 70-200 2.8 VC, Tamron 28-300mm Di VC PZD, Tamron 16-300mm VC PZD, Tamron 150-600 VC, Nikon AF-S 50mm 1.8, Nikon SB-900
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clipper_from_oz
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May 01, 2016 08:10 |  #11

werds wrote in post #17990916 (external link)
Well I was fortunate enough to find someone on a different forum selling a grey market lens and they were curious to know the answer to this as well, so they contacted Tamron and provided the serial number to their lens. Tamron USA told them that they do not have that serial listed so it appears to be a grey market lens (which it was) and because of this they would be unable to service it even if they had paid for the service.

So there ya go! Tamron's policy at least at first blush appears to be that they will NOT service grey market lenses, at least Tamron USA's policy...

Now from my understanding this person with the grey market lens did have a separate third party warranty that they claim to have used in the past with no issue.


Still no big deal....Im sure like australia the US have many top notch independent camera and lens repair places. As most lens vary rarely need servicing ( maybe every 10 years or so) its really only repairs you should worry about and repairing a lens is not rocket science, I send all my lens to a independant camera place here in Australia and they are as good if not better than Canons own service/repair centre. Everyone has access to spares etc . I had a 100-400 Mk1 I dropped and buggered the zoom and my independant guy fixed it for about 30% less than Canon quoted. And they were quicker. . US have exactly same...... Only problem you will have is finding 3rd party camera service centres who will do Tamron lens...But they will be around Im a 100% sure of that....And seeing as you are happy to pay for a service /repair why would you care if its a non Tamron owned service centre as long as the jobs done properly?


Clipper
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clipper_from_oz
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May 01, 2016 08:31 |  #12

infact I just had a quick look and first listing came up were these people
West coast .... http://www.camrepair.c​om …-products-under-warranty/ (external link)

And East Coast https://www.chryslerca​mera.com/services.php (external link)

and another repairer here http://www.royalcamera​s.com/lensrepair.html (external link)

And Im sure there are others closer depending where you are ...

.So I wouldnt get to worried about this ....


Clipper


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EF 400mm f2.8 IS II L, Fujinon XF18mmf2, XF35mmf1.4, XF60mm f2, XF18-55f2.8-4.5, XF55-200f4
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Mooch55
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May 01, 2016 16:07 |  #13

clipper_from_oz wrote in post #17991557 (external link)
infact I just had a quick look and first listing came up were these people
West coast .... http://www.camrepair.c​om …-products-under-warranty/ (external link)

And East Coast https://www.chryslerca​mera.com/services.php (external link)

and another repairer here http://www.royalcamera​s.com/lensrepair.html (external link)

And Im sure there are others closer depending where you are ...

.So I wouldnt get to worried about this ....


Clipper

Thanks a lot for the input. I think this has convinced me to go for the grey market versions. It just makes more sense for my budget and purposes.




  
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werds
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May 01, 2016 17:04 |  #14

clipper_from_oz wrote in post #17991557 (external link)
infact I just had a quick look and first listing came up were these people
West coast .... http://www.camrepair.c​om …-products-under-warranty/ (external link)

And East Coast https://www.chryslerca​mera.com/services.php (external link)

and another repairer here http://www.royalcamera​s.com/lensrepair.html (external link)

And Im sure there are others closer depending where you are ...

.So I wouldnt get to worried about this ....


Clipper


Great info! I only cared more out of intellectual exercise - also not sure how well equipped most repair houses are for doing things such as lens calibration (since I am fairly new to photography myself!). Good stuff :)


Gear: Nikon D750, Nikon D7200, Sigma 17-50 2.8 OS, Sigma 50-150 2.8 OS HSM EX , Nikon 70-200 2.8 VR1, Tamron 24-70 2.8 VC, Tamron 70-200 2.8 VC, Tamron 28-300mm Di VC PZD, Tamron 16-300mm VC PZD, Tamron 150-600 VC, Nikon AF-S 50mm 1.8, Nikon SB-900
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lilkngster
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May 02, 2016 16:06 |  #15

Recently sent in my 16-300 for warranty repair, 2 years into the 6 year warranty (zoom ring got stuck). In addition to the repair, they really cleaned it out and also did a firmware update. My understanding is that it Tamron USA will not have serial numbers for international/grey market and therefore will NOT even do a firmware update unless you prove it is a legit lens from Tamron Japan.

This becomes an issue as new bodies come up, for example, only the newest firmware version of the 16-300 will autofocus in live view on the 80d.

Wondering how or if others have dealt with that.


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International Version or USA used model?
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