Sorry wasn't following this thread, so I didn't notice your reply. This happened to me a while back. Yes I contacted them, after several orders coming with at least a few of the photos bent. I sent a photo of the damage, and the response was that I should consider having them shipped somewhere else. There was no outside damage to the shipping box, the issue was that there where multiple size photos in the order, some 12x18's and 16x24's - the smaller photos were wrapped in plastic with cardboard support, but the 16x24's were just loose in the box and were bent from moving around. It was clearly a packing issue. I'll find the emails and forward them to you. For the record, I had no issues with the quality of the prints, my issue was with the packaging, and IMO they should have replaced the damaged photos.