I don't know where this should be so mods please feel free to move to the right location.
My brother-in-law was married on July 8, 2016. He's having a problem with his wedding photographer and would like to know what do you guys do or offer if something goes wrong.
Wedding photographer was hired at $3100 just for the service of the photographers, nothing else.
Promised at least 800 total photos.
Two people to cover bride getting ready, church, after church photos and reception.
Both had Canon 5D's. Woman who was the primary shot with a 50mm no speedlite
The guy shot with a 24-105 with speedlite.
They were 38 minutes late. No biggie. Everything went well. Proofs were delivered last week (Novemember 2)
Here's where things get a little blurry...
All the photos of the bride getting ready are gone
All the photos of the groom with his parents are gone
All the photos of the bride with her parents are gone.
All the photos of the extended family with the bride and groom are gone.
Her excuse was that her card was corrupted. But my question is if the card was corrupted why did it skip some photos and corrupt only "chunks" of some?
Now Photographer says she will give a discount on the book and on a springtime photo session. But the bride/groom live in 8 states away.
What do you do in this situation?