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FORUMS General Gear Talk Tripods, Monopods & Other Camera Support 
Thread started 09 Jul 2015 (Thursday) 09:49
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Sirui tripod falling apart...? Warranty problems

 
110yd
Senior Member
774 posts
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Joined Jan 2005
     
Dec 02, 2016 10:02 as a reply to  @ post 18200832 |  #16

I understand your dilemma, but it is self inflicted. Many imported products have the same
kind of warranty structure. I don't have any interest in Surui or its distribution chain, but
here is the link to US distributors.

http://argraph.com/Sir​ui-US-Dealers.html (external link)

Before I purchased my Surui gear, I actually called Argraph so I understood the warranty.

Good luck,

110yd




  
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Deardorff
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Joined Oct 2016
     
Dec 04, 2016 10:24 |  #17

If you buy a RIES tripod you don't have these service problems. They do honor their lifetime guarantees.


"I've been a procrastinator all my life. I keep meaning to do something about that."

  
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daleg
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Location: Maryland, USA
     
Dec 11, 2016 15:17 |  #18

110yd wrote in post #18201046 (external link)
I understand your dilemma, but it is self inflicted. Many imported products have the same
kind of warranty structure. I don't have any interest in Surui or its distribution chain, but
here is the link to US distributors.

http://argraph.com/Sir​ui-US-Dealers.html (external link)

Before I purchased my Surui gear, I actually called Argraph so I understood the warranty.

Good luck,

110yd

Thanks for your kind offer.

All's well that ends well, and finally (blind squirrel theory?) - I figured it out and successfully reassembled my collection of parts.

It, once again, is a functional monopod.

Thanks again,
dale




  
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johnf3f
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Dec 11, 2016 17:46 as a reply to  @ daleg's post |  #19

Glad you got it sorted!

Once you have worked them out the Sirui leg locks are pretty straightforward to take apart and re-assemble. If you haven't got them worked out then it can be fun!

Try a Feisol if you want a real giggle! They are quite simple really but if you get the rings out of sequence? A bit of a headache but no biggie! A bit of logic will get it sorted.

After all these are only tripods not exactly rocket science?


Life is for living, cameras are to capture it (one day I will learn how!).

  
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John ­ from ­ PA
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Location: Southeast Pennsylvania
Post edited over 2 years ago by John from PA.
     
Dec 12, 2016 08:45 |  #20

daleg wrote in post #18200832 (external link)
I bought a top of the line Sirui monopod - Model 426S - last October from an ebay seller in Hong Kong.

For the record - I have no idea where to purchase "authorized" products from Argraph - who I've just learned is Sirui's only USA distributor.

How can we buy from a company with no identifiable sales channel or locations or whatever?

Seems pretty clear to me where to purchase in the States, but then I don't have a PhD but married one. Based on a sample size of 1, the tendency of PhD's is to lack common sense.

The link from the website takes you to http://www.sirui.com …-of-us-sirui-dealers.html (external link). Perhaps there is something local who can give you a helping hand. But the website is very clear they do not support products unless purchased at a US authorized dealer.


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Sirui tripod falling apart...? Warranty problems
FORUMS General Gear Talk Tripods, Monopods & Other Camera Support 
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