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Thread started 26 Jan 2017 (Thursday) 17:06
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Need tablet help please

 
queenbee288
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Jan 26, 2017 17:06 |  #1

i just got Wacom Intuos Pro - the newer one with built in bluetooth. NEVER have I purchased a product with less basic instruction Yes I looked at the online stuff. If someone has the SAME tablet, could you help me with a couple of basic things?

I am using it with iMac running Sierra.

1) How do you turn the damn thing off. It has a power button but the little lights stay on even if I press that button. I tried pressing and holding it too.

2) I can't get to pair with bluetooth on Mac. The Mac just doesn't see it.

Help will be much appreciated.




  
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Chiefy
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Jan 26, 2017 17:11 |  #2

As far as 1) - is it plugged into the USB port? Even when turned off? If so, it will be charging the internal battery and then the light will stay on.

As far as 2) - Make sure you download the latest drivers, it doesn't often ship with them. I don't often use it with bluetooth, I prefer to plug it into the USB port, but I also do not have any trouble making the connection.

Hope this helps.


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Jan 26, 2017 17:17 |  #3

Have you installed the drivers? Mac needs them, too:
http://www.wacom.com …t/product-support/drivers (external link)


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Jan 26, 2017 17:27 as a reply to  @ Pekka's post |  #4

In addition to installing the correct drivers, Wacom has a Youtube channel with lots of helpful videos.


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queenbee288
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Jan 26, 2017 17:46 as a reply to  @ Chiefy's post |  #5

Thanks. Re #1, makes sense. I guess battery finished charging because it now goes off.

Re: #2 Yes drivers installed first thing.




  
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queenbee288
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Post edited over 2 years ago by queenbee288.
     
Jan 26, 2017 17:46 |  #6

Pekka wrote in post #18256245 (external link)
Have you installed the drivers? Mac needs them, too:
http://www.wacom.com …t/product-support/drivers (external link)

Yes, the installer does that first thing but I will do it again using the link you provided.




  
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queenbee288
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Jan 26, 2017 17:49 |  #7

ThreeHounds wrote in post #18256250 (external link)
In addition to installing the correct drivers, Wacom has a Youtube channel with lots of helpful videos.

I took a look at the videos last night. I live in the country and our internet is via satellite. Very slow for videos. :-(:-(

What I find frustrating is that all the info regarding bluetooth that I find is for the previous model that has bluetooth kit. Even Wacom's user manual.




  
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kirkt
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Post edited over 2 years ago by kirkt.
     
Jan 27, 2017 22:04 |  #8

Open the Bluetooth settings in the System Preferences, so you can see your Bluetooth devices.

Then, press and hold the touch ring button on the Intuos Pro for 6 seconds (video starts at 18m59s where bluetooth pairing is discussed):

https://youtu.be/zIS3v​U00prY?t=18m59s (external link)

The Intuos Pro should show up in the Bluetooth list of devices - click on the pair button next to the Intuos item in the list and you should be paired.

Make sure all drivers and firmware updates are installed and you have rebooted before getting things working.

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queenbee288
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Jan 29, 2017 11:55 |  #9

kirkt wrote in post #18257378 (external link)
Open the Bluetooth settings in the System Preferences, so you can see your Bluetooth devices.

Then, press and hold the touch ring button on the Intuos Pro for 6 seconds (video starts at 18m59s where bluetooth pairing is discussed):

https://youtu.be/zIS3v​U00prY?t=18m59s (external link)

The Intuos Pro should show up in the Bluetooth list of devices - click on the pair button next to the Intuos item in the list and you should be paired.

Make sure all drivers and firmware updates are installed and you have rebooted before getting things working.

kirk

Thank you, thank you, thank you. I knew something had to be pressed to pair it but couldn't figure out what.




  
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kirkt
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Jan 29, 2017 16:50 as a reply to  @ queenbee288's post |  #10

You're welcome!

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Need tablet help please
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