methylman wrote in post #18322666
I used the green box preset position
I was expecting much better quality using this preset.
I think you are possibly expecting too much from full auto (green box) mode, there are very few people on this forum that use it.
Unlike a point and shoot camera, a DSLR really benefits from at least SOME input from the photographer. Green box leaves all control and decisions up to the camera and it is guessing at what you want the shot to look like, if you take more control you can produce shots that look how you want them to. DSLR images also benefit from post processing and the shot you have shown could be improved dramatically with basic PP.
The good news is that your camera doesn't appear to be faulty, it has simply overexposed the image due, I presume, to the camera deciding to boost exposure to capture the shadows behind your subject. It has actually done a fair job of capturing the whole scene, however you probably want the exposure set for the person in the foreground and would be happy for the building detail behind them to be darker. That is a simple case of controlling the exposure yourself, you don't have to set the camera to manual, you can use a semi-auto mode and adjust the exposure compensation to reduce the exposure a little (you may be able to do that in green box too, I never use it so don't know what can and can't be used, it does disable many useful functions however).
You just need to avoid using the camera as a point and shoot, if that is what you want then a DSLR isn't your best option. A DSLR is intended for use with more user control. With a little learning about the basic controls you will be able to get far better results than you would from a point and shoot camera, particularly if you post process the shots as well.
It is best to shoot in raw and edit the results, however if you don't want to take that step yet and stick to jpegs, then you can control the way the camera edits the results by adjusting the contrast, saturation, sharpness, etc., in the picture styles settings. If the previous user was shooting raw then they could have those set up to produce a flat image as they won't affect the image but do affect the jpeg preview which the camera uses to produce the histogram, punching up the contrast etc., would give an inaccurate histogram for the raw data. You could find that part of your issue is simply a poor choice of picture style for that image.
It can seem a little daunting, thinking that you have to learn to make settings and adjustments for yourself, if you have only shot point and shoot cameras before, but it isn't as hard as you might think. Stick around this forum and there are plenty of people willing to help you and answer any questions you may have. Welcome to POTN, and the start of your journey towards better images.