Approve the Cookies
This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and our Privacy Policy.
OK
Index  •   • New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Guest
New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Register to forums    Log in

 
FORUMS Post Processing, Marketing & Presenting Photos The Business of Photography 
Thread started 12 May 2017 (Friday) 01:16
Search threadPrev/next
sponsored links
(this ad will go away when you log in as a registered member)

Client asking for proof files

 
dalia
Member
74 posts
Likes: 4
Joined Sep 2006
     
May 12, 2017 01:16 |  #1

After purchase of smallest package of 15 files i received this email from my client. How should i respond? Total proofs i had was 75 files. Considering that we already paid $450 for your time I don't see why the proofs would not be included as is customary with other photographers? They are only proofs and do not require any addition professional editing on your part. Particularly since they are digital files and not printed. I'm sorry but I don't see why it would be an issue? They are just something I would like to have for memories sake.




  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)
Scott ­ Spellman
Member
203 posts
Gallery: 2 photos
Likes: 122
Joined Oct 2015
Location: Royal Oak MI
     
May 12, 2017 01:50 |  #2

"The final edited photos are carefully composed, selected, and edited as part of my artistic skills to show you at your very best. The unedited proofs not selected obviously do not represent our best images together and I do not release them to the public. I don't want others to ever confuse proofs for with the high quality of my finished art. There is no true artist that provides the client with the unused paint, wood, or stone left over from the creation of a masterpiece."




  
  LOG IN TO REPLY
HammerCope
Senior Member
790 posts
Likes: 16
Joined Aug 2006
Location: Nebraska
     
May 12, 2017 07:40 |  #3

Well said Scott. Had a few things to say myself but yours is much better for business. :lol:


Pete
Canon 40D & 7D 24-70 F2.8 L 70-200 F4 L Norman 400B, AB800,AB1600 White Lighting 3200

  
  LOG IN TO REPLY
Hogloff
Cream of the Crop
7,606 posts
Likes: 414
Joined Apr 2003
Location: British Columbia
     
May 12, 2017 08:14 |  #4
bannedPermanent ban

I'm seeing more photographers deliver all images taken to the clients with the option of processing some which the client picks for an extra price. Many are turning their business to a service provider rather than a product delivery. Just price your services accordingly and deliver all images ( well maybe purge obviously blurry or mis shots ) and give the clients an option to process some images they pick to print ready status.

Many wedding photographers are heading in this direction.




  
  LOG IN TO REPLY
john ­ crossley
Goldmember
Avatar
2,409 posts
Likes: 723
Joined Nov 2009
Location: The Rhubarb Triangle
     
May 12, 2017 08:21 |  #5

dalia wrote in post #18352526 (external link)
After purchase of smallest package of 15 files i received this email from my client. How should i respond? Total proofs i had was 75 files. Considering that we already paid $450 for your time I don't see why the proofs would not be included as is customary with other photographers? They are only proofs and do not require any addition professional editing on your part. Particularly since they are digital files and not printed. I'm sorry but I don't see why it would be an issue? They are just something I would like to have for memories sake.

Correct me if I'm wrong but I always thought that you sent the clients the proofs BEFORE you sent them the final product.


Some days I'm the dog, some days I'm the lamppost.

  
  LOG IN TO REPLY
dalia
THREAD ­ STARTER
Member
74 posts
Likes: 4
Joined Sep 2006
     
May 12, 2017 09:19 as a reply to  @ john crossley's post |  #6

John, i share proof with clients in online gallery. And proofs has watermark.




  
  LOG IN TO REPLY
Chet
my rates fluctuate
Avatar
43,137 posts
Gallery: 130 photos
Likes: 1999
Joined Sep 2007
     
May 12, 2017 09:34 |  #7

Tell them they are welcome to screen capture the watermarked proofs then for memories. Do you ask a baker for the left over batter used to make their cake? NO you don't.


Curator of the Bob's Pickle Emporium experience. -As always, One location to serve you better!
~Feel good today and donate to this great forum~ LINK
My Gear List

  
  LOG IN TO REPLY
john ­ crossley
Goldmember
Avatar
2,409 posts
Likes: 723
Joined Nov 2009
Location: The Rhubarb Triangle
     
May 12, 2017 09:54 |  #8

dalia wrote in post #18352751 (external link)
John, i share proof with clients in online gallery. And proofs has watermark.

So just to clarify:
Your client has the proofs or at least access to them, and your client has the final images. I don't understand what the problem is.


Some days I'm the dog, some days I'm the lamppost.

  
  LOG IN TO REPLY
HammerCope
Senior Member
790 posts
Likes: 16
Joined Aug 2006
Location: Nebraska
Post edited over 1 year ago by HammerCope.
     
May 12, 2017 10:26 |  #9

Sounds like they want all the Photos that didn't make the cut also. This way they can try to reprint them for free themselves.


Pete
Canon 40D & 7D 24-70 F2.8 L 70-200 F4 L Norman 400B, AB800,AB1600 White Lighting 3200

  
  LOG IN TO REPLY
dalia
THREAD ­ STARTER
Member
74 posts
Likes: 4
Joined Sep 2006
     
May 12, 2017 12:57 as a reply to  @ HammerCope's post |  #10

yes you are right Hammer Cope. Client bought smallest package and other images asking to get for free.




  
  LOG IN TO REPLY
HammerCope
Senior Member
790 posts
Likes: 16
Joined Aug 2006
Location: Nebraska
     
May 12, 2017 13:14 as a reply to  @ dalia's post |  #11

Just tell them they were not to the quality you wanted and they have been deleted.


Pete
Canon 40D & 7D 24-70 F2.8 L 70-200 F4 L Norman 400B, AB800,AB1600 White Lighting 3200

  
  LOG IN TO REPLY
Chet
my rates fluctuate
Avatar
43,137 posts
Gallery: 130 photos
Likes: 1999
Joined Sep 2007
     
May 12, 2017 13:17 |  #12

Slap a large watermark on them lower the resolution to 72ppi and provide 600 pixels on the longest edge. Makes it pretty useless other then to see what was there.


Curator of the Bob's Pickle Emporium experience. -As always, One location to serve you better!
~Feel good today and donate to this great forum~ LINK
My Gear List

  
  LOG IN TO REPLY
john ­ crossley
Goldmember
Avatar
2,409 posts
Likes: 723
Joined Nov 2009
Location: The Rhubarb Triangle
     
May 12, 2017 13:51 |  #13

dalia wrote in post #18352973 (external link)
yes you are right Hammer Cope. Client bought smallest package and other images asking to get for free.

It might have been better if you had mentioned that in your opening post.

HammerCope wrote in post #18352993 (external link)
Just tell them they were not to the quality you wanted and they have been deleted.

Chet wrote in post #18352995 (external link)
Slap a large watermark on them lower the resolution to 72ppi and provide 600 pixels on the longest edge. Makes it pretty useless other then to see what was there.

The client has got what she paid for. End of story.


Some days I'm the dog, some days I'm the lamppost.

  
  LOG IN TO REPLY
Wilt
Reader's Digest Condensed version of War and Peace [POTN Vol 1]
Avatar
41,264 posts
Gallery: 1 photo
Likes: 2346
Joined Aug 2005
Location: Belmont, CA
     
May 12, 2017 16:39 |  #14

Chet wrote in post #18352995 (external link)
Slap a large watermark on them lower the resolution to 72ppi and provide 600 pixels on the longest edge. Makes it pretty useless other then to see what was there.

72 ppi...which does diddly squat nothing


You need to give me OK to edit your image and repost! Keep POTN alive and well with member support https://photography-on-the.net/forum/donate.p​hp
Canon dSLR system, Olympus OM 35mm system, Bronica ETRSi 645 system, Horseman LS 4x5 system, Metz flashes, Dynalite studio lighting, and too many accessories to mention

  
  LOG IN TO REPLY
Dan ­ Marchant
Do people actually believe in the Title Fairy?
Avatar
5,141 posts
Gallery: 19 photos
Likes: 1439
Joined Oct 2011
Location: Where I'm from is unimportant, it's where I'm going that counts.
     
May 12, 2017 23:06 as a reply to  @ john crossley's post |  #15

The client has got what they paid for but that shouldn't be the end of. If they want more offer to sell them more. Obviously if they decline to pay then that is the end of it. Personally I would add an "unedited images" surcharge that makes it more expensive to have unedited proofs than edited images - simply on the basis that unedited images "don't reflect the true quality of my work and as such are damaging to my reputation".


Dan Marchant
Website/blog: danmarchant.com (external link)
Instagram: @dan_marchant (external link)
Gear Canon 5DIII + Fuji X-T2 + lenses + a plastic widget I found in the camera box.

  
  LOG IN TO REPLY
sponsored links
(this ad will go away when you log in as a registered member)

5,311 views & 26 likes for this thread
Client asking for proof files
FORUMS Post Processing, Marketing & Presenting Photos The Business of Photography 
AAA
x 1600
y 1600

Jump to forum...   •  Rules   •  Index   •  New posts   •  RTAT   •  'Best of'   •  Gallery   •  Gear   •  Reviews   •  Member list   •  Polls   •  Image rules   •  Search   •  Password reset

Not a member yet?
Register to forums
Registered members may log in to forums and access all the features: full search, image upload, follow forums, own gear list and ratings, likes, more forums, private messaging, thread follow, notifications, own gallery, all settings, view hosted photos, own reviews, see more and do more... and all is free. Don't be a stranger - register now and start posting!


COOKIES DISCLAIMER: This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and to our privacy policy.
Privacy policy and cookie usage info.


POWERED BY AMASS forum software 2.1forum software
version 2.1 /
code and design
by Pekka Saarinen ©
for photography-on-the.net

Latest registered member is kotsyphotography
300 guests, 332 members online
Simultaneous users record so far is 15144, that happened on Nov 22, 2018

Photography-on-the.net Digital Photography Forums is the website for photographers and all who love great photos, camera and post processing techniques, gear talk, discussion and sharing. Professionals, hobbyists, newbies and those who don't even own a camera -- all are welcome regardless of skill, favourite brand, gear, gender or age. Registering and usage is free.