At this point, I think it would be wholly and completely appropriate for Adorama and Helen Oster to simply write you off as one of those customers who will never be pleased with anything the organization does to rectify the situation. I work in direct customer service. Sometimes we just have to accept that a customer doesn't actually WANT satisfaction, they only want to COMPLAIN that they are not satisfied. Nobody wants or needs a rude, obnoxious, complaining customer who refuses to be satisfied. The time wasted in these types of situations can be better spent helping those with legitimate complaints who are striving to work with the providers to rectify the situation. If you were in my workplace, I promise you that you'd already be getting service from me that constituted the absolute minimum I could do for you and still be thought of (by co-workers and superiors, not you) as doing my job.