idkdc wrote in post #18576757
Yes, but you think your needs are more representative of the market. Contradictory train of thought.
Hehe I care about my needs, not what the rest of the market needs. Sony speaks to my needs, so I'm a Sony customer. End of story.
With regards to actually listening to their customers though, I've shot Sony for several years now and for all of the SMH moments that there have been throughout this process, the one thing that stands out is that Sony is listening to their customers. If you listen to you any of the interviews from Sony engineers and management, they are very keen on the feedback of their customers, and it shows in how they very specifically address the criticisms of their products and business with each subsequent release. People complain about battery life? They specifically made the battery larger. People complain about service? They launch a stellar Sony Pro Support service. Even things like compressed raw that Sony insisted didn't have material impacts to IQ....people bitched about it on the internet, so they released uncompressed raw via firmware only for us to discover that there really wasn't a material impact to IQ.
That's what distinctly stands out from having been a Canon customer and being a Sony customer. Canon shooters are expected to conform to what Canon does and what they decide to release, and they very blatantly do things like cripple lower end products to protect higher margin products. i.e. DR doesn't matter until Canon finally released a sensor with competitive DR, but now everyone is upset that the 6DII sensor doesn't have better DR?
The opposite is true of Sony, in that they are very specifically trying to conform to the needs of their customers. It hasn't always been pretty, but as a company, Sony has the scrappiness of someone that is trying to win my business instead of padding their margins. They're willing to cannibalize the hell out of the a9 and a7rIII to bring a lot of value to customers in the a7III because they really want to win this market. I appreciate that.