1D X Mark II Owners Unite! Discuss & Post Photos

I had two bodies which were exchanged and then the third packed up after 900 shots with a similar fault.

Ended up having Canon replace two boards in the third body which was the main PCB board and I believe the power distribution board.

Could tell when it was starting to play up as would see the A/F point fade in the viewfinder followed by a clunk of the mirror assembly locking.

Could turn power switch on and off and the display on the rear of the camera would just stay on.

Have three or four videos of it playing up somewhere as no body believed me at the time.

Phoenixkh wrote in post #18596811
OK... so I was playing around a bit tonight after I got home from work. The camera froze.... none of the buttons worked. Take out the battery and put it back in.... fine.

I know some of you experienced this problem so... does it go away as the camera goes through a few cycles? Is there anything that can be done to speed up the process or did it remain a continual problem for you?

I had two cameras replaced and this was my third one which in the end Canon repaired as it gave in with the same fault after only 900 shots.

This was one of the videos I sent them as they didn't believe me as it would go wrong but then work again half an hour later for the rest of the day.

Eventually it gave up completely and they replaced two PCB boards inside as I refused to have a fourth one that might also fail,hope they have sorted them out now as mine were all in the first year of release and the one I have now that was repaired works fine so far.

https://photos.smugmug​.com …89c/640/i-wV9wKxP-640.mp4

Gadget-Guy wrote in post #18603465
I had two cameras replaced and this was my third one which in the end Canon repaired as it gave in with the same fault after only 900 shots.

This was one of the videos I sent them as they didn't believe me as it would go wrong but then work again half an hour later for the rest of the day.

Eventually it gave up completely and they replaced two PCB boards inside as I refused to have a fourth one that might also fail,hope they have sorted them out now as mine were all in the first year of release and the one I have now that was repaired works fine so far.

https://photos.smugmug​.com …89c/640/i-wV9wKxP-640.mp4

This is my second one. lol. The first one had the button functions reversed and/or messed up. This one just locked up that once.. so far. I'm hoping for the best.

Phoenixkh wrote in post #18582460
A silly question: I've owned several Canon bodies and with all of them, when in AV mode, the large dial at the back of the camera (the quick control dial shown on page 27 of the manual) will control Exposure Compensation. I can't seem to duplicate this on the 1D Mark ll. The closest I can get it is to push the set button and use the main dial to change the EC.

Considering the thread we are in, I presume you are talking about the 1DX Mark II, not the 1D Mark II, right? The 1D Mark II didn't even have any SET button.
The 1DX Mark II works exactly the same in this case. When in Av mode, you set the aperture with the main (front) dial and adjust exposure compensation with the rear dial. If you press the +/- key on the top first, you copy the functionality of the rear dial to the front one. You can also, if you want to, configure the SET button to allow exposure compensation to be set on the front dial.

It's not that simple that you have locked the rear dial? Depening on your locking settings, leaving the power switch in the LOCK position may lock out exposure compensation from the rear dial. Make sure you go the full way to ON.

If that's not the case, then maybe you have the rear dial programmed to something else. Check the settings in the C.Fn 6 menu, 2nd last one. If you set the rear dial to control aperture (Av) or time (Tv) in manual mode (any of the first two choices), then it will control exposure compensation in the automatic modes.

I also read about your issue with the +/- and ISO buttons being reversed. That's indeed a setting you can do, and it's in the same place. You can also swap functions between the +/- and AF point select buttons, if you like.

Phoenixkh wrote in post #18595709
I just got my replacement 1D X Mark 2 yesterday. Turns out, the guy from CPS was right on the money. I was second guessing myself the whole time while the exchange was in process.

The dials were messed up on the previous one. I didn't think all the other bodies I've owned would be the same in AV and the IDX would be completely different. Of course, you can assign the buttons to do different things, but right out of the box, you sort of expect one thing.

What the dials, in particular the rear one, should do you program yourself. The same goes for the swapping of functionality between the ISO and +/- buttons. The C.Fn 8 menu page allows you to restore all custom functions to the factory default setting, if they have been changed.

I'm pretty sure the CPS guy had no clue, as I understood he was the one who said the +/- and ISO switch wasn't programmable. Which it is. So most likely you had the hassle of returning your camera to fix something you could have done yourself in ten seconds, if he had been right on the money.

apersson850 wrote in post #18603682
Considering the thread we are in, I presume you are talking about the 1DX Mark II, not the 1D Mark II, right? The 1D Mark II didn't even have any SET button.
The 1DX Mark II works exactly the same in this case. When in Av mode, you set the aperture with the main (front) dial and adjust exposure compensation with the rear dial. If you press the +/- key on the top first, you copy the functionality of the rear dial to the front one. You can also, if you want to, configure the SET button to allow exposure compensation to be set on the front dial.

It's not that simple that you have locked the rear dial? Depening on your locking settings, leaving the power switch in the LOCK position may lock out exposure compensation from the rear dial. Make sure you go the full way to ON.

If that's not the case, then maybe you have the rear dial programmed to something else. Check the settings in the C.Fn 6 menu, 2nd last one. If you set the rear dial to control aperture (Av) or time (Tv) in manual mode (any of the first two choices), then it will control exposure compensation in the automatic modes.

I also read about your issue with the +/- and ISO buttons being reversed. That's indeed a setting you can do, and it's in the same place. You can also swap functions between the +/- and AF point select buttons, if you like.

I spent quite a bit of time with my first 1D X2 and CPS. When in AV mode, the large rear dial changed ISO, not EC. The small buttons on top, the EC and ISO buttons were switched. The tech determined the circuits were switched up inside the camera body. As I said, he had me change this and that to determine if I was seeing the expected results. He said I should send the camera in for repair but I was within the 30 day return period so I exchanged it.

I knew it wasn't functioning the way I expected based on my other Canon camera bodies, but I thought perhaps the 1D X2 was set up differently. When the new one arrived, I was relieved to discover, with a few minor differences, it works just like my 1D IV's.

apersson850 wrote in post #18603687
What the dials, in particular the rear one, should do you program yourself. The same goes for the swapping of functionality between the ISO and +/- buttons. The C.Fn 8 menu page allows you to restore all custom functions to the factory default setting, if they have been changed.

I'm pretty sure the CPS guy had no clue, as I understood he was the one who said the +/- and ISO switch wasn't programmable. Which it is. So most likely you had the hassle of returning your camera to fix something you could have done yourself in ten seconds, if he had been right on the money.

We couldn't find a way to make the large dial control EC in AV...like one would expect. I usually shoot in AV so that's what I was expecting. I hadn't programmed anything at this point. I couldn't for the life of me understand why the large dial didn't control EC in AV mode, since it's worked that way on every Canon body I've owned: 60D, 70D, 7D2, IDIV... even the SL1.

I realize it's easy on a forum to assume someone just doesn't know what they are doing. Sometimes, the simplest answer is: something was wrong with the camera. It happens. I don't hold it against Canon or the 1D X2.

Phoenixkh wrote in post #18603888
When in AV mode, the large rear dial changed ISO, not EC. The small buttons on top, the EC and ISO buttons were switched.

Yes, I understand that. And exactly that is a setting you do within the button assignment custom function in the 1DX Mark II, as well as in the 1DX.

Have you looked at how the circuits are designed inside the camera? There's simply no way you can connect things electrically in such a way that you would get this malfunction. If you try, you get no function at all.

If you had called me instead of CPS, you would have been back on track in ten seconds. Somebody has unpacked the camera and set something before you got it, or something was left with the wrong setting from the factory (very unlikely, but even the Japanese do errors now and then).

I don't hold this against the guy at CPS. He can't know anything, and expecting him to be as well aquainted with the 1DX series of cameras as I am, after five years of use, that's asking too much. But, as you say, sometimes you have to accept that you for example returned a camera tha was not faulty at all. It just surprised you with a setting somebody else did. Maybe as part of looking at the camera at a dealer or something. So no blame on the 1DX Mark II either. There was nothing wrong with it.

Anyway, you now have it sorted out and can enjoy the very capable camera you have in your 1DX Mark II. Do enjoy it!

apersson850 wrote in post #18604131
Yes, I understand that. And exactly that is a setting you do within the button assignment custom function in the 1DX Mark II, as well as in the 1DX.

Have you looked at how the circuits are designed inside the camera? There's simply no way you can connect things electrically in such a way that you would get this malfunction. If you try, you get no function at all.

If you had called me instead of CPS, you would have been back on track in ten seconds. Somebody has unpacked the camera and set something before you got it, or something was left with the wrong setting from the factory (very unlikely, but even the Japanese do errors now and then).

I don't hold this against the guy at CPS. He can't know anything, and expecting him to be as well aquainted with the 1DX series of cameras as I am, after five years of use, that's asking too much. But, as you say, sometimes you have to accept that you for example returned a camera tha was not faulty at all. It just surprised you with a setting somebody else did. Maybe as part of looking at the camera at a dealer or something. So no blame on the 1DX Mark II either. There was nothing wrong with it.

Anyway, you now have it sorted out and can enjoy the very capable camera you have in your 1DX Mark II. Do enjoy it!

Do me a favor: try to set up the options so you get the main dial to change ISO when in AV mode.
I looked through all the custom settings and I didn't find it. I might have missed it.

And btw, before I called CPS, I did ask the question here in this thread. John tried to assist me.... I could have reset everything to factor settings... but as I said, I couldn't find an option to make the main dial change ISO in AV mode.

I will enjoy the camera... if it ever stops raining here when I'm not working.

Well, you called it "the large dial" in some of the posts above, and specifically the "large rear dial" in one of them. Thus I assume you mean the dial beside the display on the rear, the one Canon calls "quick dial", since while looking at it, it's much larger than the small part you can see of the dial behind the shutter button. That's the one Canon refers to as the "main dial".

But if you actually mean the front dial, just behind the shutter button, then I rest my case. There's no programming which will make that an ISO dial nor any exposure compensation dial, unless you first press the ISO or +/- buttons on top, respectively.

If you want to, and I was not confused about which dial you referred to, you can try this, on your now well behaving 1DX Mark II.

1. Press MENU.
   
2. Go to Custom functions group.
   
3. Roll to the C.Fn6 page.
   
4. Select the fifth item from top.
   
5. Select the fifth item from top in the right column.
   
6. Select the sixth setting (just before OFF).
   
7. Press SET.
   

Yes, you can set the camera to do that too. But it requires pressing a button at the same time as you roll the dial.
You can also, sometimes, use the +/- button on top of the camera to make the front dial do exposure compensation. But the labelling of the button is actually somewhat misleading. What the button really does is copy whatever is controlled with the rear dial to the front dial.

Thus the marking at that button is only correct when the camera is in a "normal" setup, i.e. where the rear dial is used for exposure compensation and the camera is in one of the modes P, Tv or Av. Already in M mode it gets awry. If you set your camera to control the aperture with the front dial and the time with the rear dial in M mode, then pressing the +/- button and rotating the front dial does not apply any exposure compensation. Instead, you accomplish that the front and rear dials both control the time, but no dial is available to set the aperture.

A common setup is to use the rear dial to set the exposure compensation in automatic modes, then assign the SET button (while held) to allow ISO setup with the front dial. You then get access to the main parameter (aperture or time) on the front dial, exposure compensation on the rear one and, when holding SET and rotating the front dial simultaneously, you change ISO while the resulting exposure data is updated live in the viewfinder. You can easily see how far you need to roll the ISO to reach an acceptable exposure time, without taking your eye away from the viewfinder.

apersson850 wrote in post #18604386
Well, you called it "the large dial" in some of the posts above, and specifically the "large rear dial" in one of them. Thus I assume you mean the dial beside the display on the rear, the one Canon calls "quick dial", since while looking at it, it's much larger than the small part you can see of the dial behind the shutter button. That's the one Canon refers to as the "main dial".

But if you actually mean the front dial, just behind the shutter button, then I rest my case. There's no programming which will make that an ISO dial nor any exposure compensation dial, unless you first press the ISO or +/- buttons on top, respectively.

If you want to, and I was not confused about which dial you referred to, you can try this, on your now well behaving 1DX Mark II.

1. Press MENU.
   
2. Go to Custom functions group.
   
3. Roll to the C.Fn6 page.
   
4. Select the fifth item from top.
   
5. Select the fifth item from top in the right column.
   
6. Select the sixth setting (just before OFF).
   
7. Press SET.
   

Half-press the shutter button and then use the +/- and ISO buttons on top, as well as the dial on the rear, and check if the camera now behaves as the faulty one.

Sorry I didn't notice your first call for help here. These "model XYZ owners" threads are so full of pictures, that all questions about the camera itself disappears in noise. I recommend starting a separate thread for actual issues, since wading through the posts here to notice such questions isn't too efficient.

Yeah... I meant, the large dial in the real, in the middle of which is the set button. In normal operation, in AV mode, this large wheel, dial changed EC. It's that way on every Canon body I've used. My first 1D X2 had that quick dial, large rear dial.. whatever.. controlling the ISO. In the custom functions, I couldn't find a way to make this happen... so I couldn't undo it. Now, perhaps you are right.... somehow, someone was playing around with the camera before I purchased it and a simple factory reset would have returned things to normal.

My question to you still remains... can you get your 1D X2 to do the same... set up in AV mode, get that large rear dial, quick dial... to be control ISO without pushing or holding another button? I couldn't find a way to do that. That's why the Canon guy and I thought something must be amiss... we were reading through the manual together.

apersson850 wrote in post #18604403
Yes, you can set the camera to do that too. But it requires pressing a button at the same time as you roll the dial.
You can also, sometimes, use the +/- button on top of the camera to make the front dial do exposure compensation. But the labelling of the button is actually somewhat misleading. What the button really does is copy whatever is controlled with the rear dial to the front dial.

Thus the marking at that button is only correct when the camera is in a "normal" setup, i.e. where the rear dial is used for exposure compensation and the camera is in one of the modes P, Tv or Av. Already in M mode it gets awry. If you set your camera to control the aperture with the front dial and the time with the rear dial in M mode, then pressing the +/- button and rotating the front dial does not apply any exposure compensation. Instead, you accomplish that the front and rear dials both control the time, but no dial is available to set the aperture.

A common setup is to use the rear dial to set the exposure compensation in automatic modes, then assign the SET button (while held) to allow ISO setup with the front dial. You then get access to the main parameter (aperture or time) on the front dial, exposure compensation on the rear one and, when holding SET and rotating the front dial simultaneously, you change ISO while the resulting exposure data is updated live in the viewfinder. You can easily see how far you need to roll the ISO to reach an acceptable exposure time, without taking your eye away from the viewfinder.

You are sort of making my point.... you can't get the large rear wheel, quick wheel etc... to change the ISO while in AV mode. It isn't an option... not without holding some other button. There ways was to change things around. I know... but there is no way to get your camera to do what my first 1D X2 was doing. When my second camera showed up, everything functions just as it should. I set it up for BBF in a few seconds, etc.

Phoenixkh wrote in post #18604523
My question to you still remains... can you get your 1D X2 to do the same... set up in AV mode, get that large rear dial, quick dial... to be control ISO without pushing or holding another button? I couldn't find a way to do that.

If that question remains, then you didn't try my numbered list above. Do all seven listed items and you'll see. Just a warning! It will "ruin" your new 1DX Mark II into being exactly like your first one... Fortunately you can set it back again, something you could have done with your first camera too.