Here’s their phone number straight off the website: 1-888-840-0464. Call and ask the status of your order, why they didn’t bother to confirm tracking or reply to your numerous emails. Tell us what they say. Anyway, that’s what I would do.
I had called them twice - one on Tue pm and one on Wed pm - both were answered by a recording saying that they cannot answer the phone and to send them email or use the form on their website. Have you ever spoken to their CS / rep? If you have, you must be very lucky
I sent emails to them on Monday, Tuesday, and Wednesday. They finally responded to my email on Wed when I requested them to cancel the order as I had submitted a claim through paypal. Also, finally this morning, the seller / shop finally emailed me to let me know that they were out of stock and had asked if I am willing to accept a body from the body / lens kit, which I accepted.
The camera is expected to arrive tomorrow.