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Thread started 22 Jul 2019 (Monday) 14:53
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Canon Refurbished Ordering??

 
snegron
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Jul 22, 2019 14:53 |  #1

Anyone else having issues trying to order from Canon refurbished site? They had a 10% off sale on their refurbished items, but I gave up after getting numerous errors during the check out process. I re-entered my order 3 times but kept getting different error messages. Anyone else having issues with their ordering process?




  
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mdvaden
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Post edited 1 month ago by mdvaden.
     
Jul 22, 2019 16:04 |  #2

Never had a problem with actual product. I've ordered several camera bodies and a couple lenses the past few years. It's my preference over new, and not just because of better price.

But I recall encountering a gliche before on pages or some form one time.

If you call them I'm sure they can iron it out fast.


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Scrumhalf
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Jul 22, 2019 17:05 |  #3

I had that problem once when I was trying to buy a 5D4. After multiple aborted attempts, I just called them and place the order over the phone. That always goes through pretty quickly in my experience.


Sam
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If I don't get the shots I want with the gear I have, the only optics I need to examine is the mirror on the bathroom wall. The root cause will be there.

  
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dangermoney
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Jul 22, 2019 22:34 |  #4

Sometimes it's the browser you're using. If you haven't already try different browsers.

I always call. That way I can check if they still have what I want in stock before ordering. I have called when they show an item available and it's actually sold out.




  
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snegron
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Jul 23, 2019 07:39 as a reply to  @ dangermoney's post |  #5

I ended up trying one last time yesterday evening and was able to place the order. I got an order confirmation email from them, so crossing my fingers that I actually receive the order.




  
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TeamSpeed
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Jul 23, 2019 07:41 |  #6

Which browser? It is a nightmare for our IT departments to develop web apps and having to verify that the 4 major browsers work with any new development. If I have an error on a site I usually try a different browser.


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John ­ from ­ PA
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Jul 23, 2019 08:13 |  #7

snegron wrote in post #18898120 (external link)
I re-entered my order 3 times but kept getting different error messages.

I also see that you were successful but I would also check your credit card transactions just to be certain you haven’t done duplicate orders in some form.




  
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snegron
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Jul 23, 2019 10:15 as a reply to  @ John from PA's post |  #8

Thanks!! Two transactions show; one for $0 and the other for the amount I paid for the lens.

I'm assuming that the $0 was for the first attempt.




  
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snegron
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Jul 23, 2019 10:27 |  #9

TeamSpeed wrote in post #18898476 (external link)
Which browser? It is a nightmare for our IT departments to develop web apps and having to verify that the 4 major browsers work with any new development. If I have an error on a site I usually try a different browser.

Chrome. I still don't understand why it also had so many weird quirks like asking for nicknames, etc.

Overall, their website was not well designed for purchasing. There are smaller businees out there with much better web designs. And nothing to do with Canon being a giant, mega corporation. I ordered through Nikon several times before and didn't have this issue.

I hope I didn't make the mistake of ordering through some cloneed, scam website. There is no way a company as big and reputable like Canon can have such an amateurish, dysfunctional web site for ordering items from them.

I will check my credit card every day just in case.

On the other hand, lesson learned for me. This is the last time I order anything directly from Canon. It was not worth the aggravation. Luckily I own and use both Canon and Nikon equipment (7Dmk2 and D750), so I can lean toward any brand when needed.




  
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Scrumhalf
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Jul 23, 2019 10:33 |  #10

Just order by phone if you feel uncomfortable with the website. The Canon refurb store, especially when they have sales, is a great way to buy near-new equipment for pretty good discounts. No need to throw the baby out with the bathwater.


Sam
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If I don't get the shots I want with the gear I have, the only optics I need to examine is the mirror on the bathroom wall. The root cause will be there.

  
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Tom ­ Reichner
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Jul 23, 2019 10:47 |  #11

snegron wrote in post #18898474 (external link)
I got an order confirmation email from them, so crossing my fingers that I actually receive the order.

snegron wrote in post #18898534 (external link)
I hope I didn't make the mistake of ordering through some cloneed, scam website. There is no way a company as big and reputable like Canon can have such an amateurish, dysfunctional web site for ordering items from them.

Several folks here suggested calling Canon instead, but for some reason it seems that you refused to follow this good advice. Why the hesitation over giving them a phone call? . Almost everything goes better when you talk with a live human over the telephone, compared to just doing things through a website.

snegron wrote in post #18898534 (external link)
On the other hand, lesson learned for me. This is the last time I order anything directly from Canon. It was not worth the aggravation.

There would be none of this aggravation if you would've just called them. . Several folks here suggested calling Canon instead, but for some reason it seems that you refused to follow this good advice.

Why the hesitation over giving them a phone call? . Almost everything goes better when you talk with a live human over the telephone, compared to just doing things through a website. . Calling is easier and it is faster and it is more convenient and it is more secure and it does not result in aggravation.


.


"Your" and "you're" are different words with completely different meanings - please use the correct one.
"They're", "their", and "there" are different words with completely different meanings - please use the correct one.
"Fare" and "fair" are different words with completely different meanings - please use the correct one. The proper expression is "moot point", NOT "mute point".

  
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SkedAddled
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Jul 23, 2019 13:27 |  #12

I check their site somewhat regularly in hopes of encountering one of their
mega-sales on photo paper, and there have been 2 or 3 times when the website
has been flaky, with one occasion displaying an acknowledgement of problems
that they were addressing.
I've seen others mentioning such flakiness in their experience, too.

But I would certainly call to place an order if I found a great price on something
I REALLY wanted and their website was being buggy.


Craig5D MK IV|50D|S3iS|AF:Σ10-20|Canon 28-135 USM IS|MF:Tamron SP 28-80|Tamron SP 60-300|Soligor 75-260|Soligor 400|Soligor C/D 500|Zuiko 50 f/1.8|others
Of course I'm all right! Why? What have you heard?!?

  
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John ­ from ­ PA
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Jul 23, 2019 14:24 |  #13

snegron wrote in post #18898534 (external link)
Chrome. I still don't understand why it also had so many weird quirks like asking for nicknames, etc.

Overall, their website was not well designed for purchasing. There are smaller businees out there with much better web designs. And nothing to do with Canon being a giant, mega corporation. I ordered through Nikon several times before and didn't have this issue.

I hope I didn't make the mistake of ordering through some cloneed, scam website. There is no way a company as big and reputable like Canon can have such an amateurish, dysfunctional web site for ordering items from them.

I will check my credit card every day just in case.

On the other hand, lesson learned for me. This is the last time I order anything directly from Canon. It was not worth the aggravation. Luckily I own and use both Canon and Nikon equipment (7Dmk2 and D750), so I can lean toward any brand when needed.

It is difficult to retrace what you could have done. I just went in and did a test order of a refurbished 80D using Safari and Chrome. I did these test orders as a guest as I do have a Canon account. I went up to the point of payment and neither gave me any issues and the screens and ordering process seem to be similar to when I did order an 80D six months ago. At no time was I prompted for a nickname or user name but I do take notice that you can pay using four different methods, three of which likely will ask you for a user name (PayPal for example).

If I used my Canon account then I used my Canon credentials up front and when prompted for payment, as an example PayPal, then I was asked for the PayPal credentials




  
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snegron
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Jul 23, 2019 18:05 as a reply to  @ John from PA's post |  #14

When chatting with a customer service person I asked about the reason for them wanting me to enter a nickname. She advised that it was to avoid duplicate orders. That made absolutely no sense at all to me.




  
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snegron
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Jul 23, 2019 18:35 |  #15

Tom Reichner wrote in post #18898541 (external link)
Several folks here suggested calling Canon instead, but for some reason it seems that you refused to follow this good advice. Why the hesitation over giving them a phone call? . Almost everything goes better when you talk with a live human over the telephone, compared to just doing things through a website.

There would be none of this aggravation if you would've just called them. . Several folks here suggested calling Canon instead, but for some reason it seems that you refused to follow this good advice.

Why the hesitation over giving them a phone call? . Almost everything goes better when you talk with a live human over the telephone, compared to just doing things through a website. . Calling is easier and it is faster and it is more convenient and it is more secure and it does not result in aggravation.

.


Ok Tom, I'll take the bait...

Yesterday around midday (can't recall the exact time), I tried placing an order for a refurbished lens on the "Canon" website. After several failed attempts I started this thread to see if maybe others were having an issue with ordering from that website.

I did appreciate the advice given by many regarding calling instead of using their website. However, I was going to simply not order anything because, in my opinion, if something that is usually simple to do (like placing an order online) is too difficult to do, then there must be some cosmic reason for this and it is a sign for me to move on.

Fast forward a few hours and my wife arrived from work. I casually mentioned the issue to her and she suggested I try the website again. I tried proving a point to her that it was a waste of time and that the order would not go through, but it miraculously went through just to prove me wrong.

There is no hidden agenda here. I am not a troll. I am not looking to bait people into liking nor disliking Canon; I currently own the following cameras:

- Canon 7dmk2 (my sports shooter)

- Canon T3i (my 1st Canon, my college kid uses it now)

- Canon T6 (got a fantastic deal back in December and I needed a travel camera)

- Nikon D750 (got it a couple of months ago, my only full frame dslr).

- Four (yes 4) Nikon D200 bodies (I run a photo club for kids)

- Two (yes 2) Nikon D1X bodies (also for my club, were my main cameras years ago).


As for Canon lenses I currently own a 16-35mm f4 L, a 70-200mm f2.8 L plus several kit lenses that came with my Canons, a 50mm 1.8 and a 10-18mm.

As for Nikon lenses I have way more as I have been using Nikon equipment continuously since 1984.

If you are wondering, I felt the need to mention the eqipment I own (didn't bother to mention my Lumix m4/3 equipment plus all my film cameras including medium format...) because I want it to be clear that I am not a troll.

Yes, I could have provided all the details of why I didn't call Canon to place the order, but I didn't think it really maytered. Obviously there was a glitch in their ordering system that corrected itself later in the day thereby allowing me to place my order.

Is there a remote possibility that I probably placed the order through some fake, cloned website? Maybe. Hopefully not. If so, then I will contact my credit card company and file a report.

Now you know the reason why I didn't call. It was not out of defiance toward anyone here. It was just simply how things played out for me.




  
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