Finsnapper wrote in post #19282543 steveb108 wrote in post #19281925
I've had my R6 for nearly a year now. In the last month I've had several occasions when the viewfinder image freezes when I keep the focus button down. I usually wait a while to see if it clears, but end up shutting down and starting again. Anyone experience a similar issue? Thanks.
I have my R6 for four months, and have experienced the viewfinder image freezing for a minute or less. I’ve only had to restart the camera once, as it seems to unfreeze or restart itself. The last time it happened I took note: I had just turned the R6 on with the 100-400mm ll attached, (custom setting mode, servo, animal detect), viewfinder froze on previous image for approx one minute and the R6 restarted itself. I noticed the lens made a clunky sound as the camera unlocked.
Finsnapper, Dlee and Levina, thank you for your replies!
Subsequent to my post I contacted Canon. The tech I spoke with had me update my firmware for the camera and lens (100-500 RF). He also advised me to remove and reinstall the battery if it occurred again. I told him that wasn't a fix and that the birds I photograph don't wait around. I also said it would take some time and shooting to ascertain whether the issue was resolved. In the meantime, the warranty on my camera could expire and I wanted to be covered for this problem if it happened again post expiration.
Dlee, hope you avoid the issue. It took nearly 11 months for my R6 to start experiencing it.
Levina, I'll take a look at your thread. Thanks.