Hi. I received my new 30d today.
I installed the software that came with the camera in a cd, I also went to Canon and was not able to get any additional help from their site.
I plugged in my camera so that I could add the owner's name via the EOS Viewer Utility like I have done to the 350 and the 20d. Now try as I may when I plug the USB it recognizes new hardware and says it has been installed and is ready to use. However when I go to the viewer Utility I cannot for the life of me get the camera recognized, and when I look in the viewer utility under options the camera settings are greyed out thus not enabling me to add my name as the owner.
Any help you can give me will be appreciated.