UNREPAIRED from a repair service

I asked about it in “storage” part of a forum about 2 weeks ago, hoping that my problem can be resolved without sending the camera to the repair. But it wasn’t and I sent the camera to the service …I got it back yesterday, AND THE PROBLEM STILL HASN’T BEEN RESOLVED!!!! HELP!!!

The camera works, as far as taking pictures … but I can’t transfer those pictures to the computer. The pictures are unreadable to the computer. I’ve tried 2 different CF cards, 3 different computers, 2 different card readers, and transferring directly from the camera with a USB cable. I was able to transfer JPGs with a direct USB connection, but half of them were corrupted. RAWs are undetectable at all to the computer using all three ways of transfer.

Also, when I recovered images with the recovery program and had problems opening them, I had developer of that recovery program look at those files and even he couldn’t figure out what was wrong with them.

The thing is that for three years I had no problems transferring pictures with a card reader, working with RAW format, nor had any corrupted images. It’s not that I don’t know what I’m doing … I’m not new at that, I had it all working before.

At the repair service they replaced the CF card slot, and obviously that didn’t help.

In my opinion the problem is not mechanical but some kind of programming glitch. In that in mind I tried to refresh the firmware (I have the current version) but I wasn’t successful. The camera kept getting stack and would not perform the “update”.

Have any of you had or heard of a problem like that? Or has any idea, what could be wrong?

I'll appreciate any suggestions.

Luiza

I assume you have removed both batteries and tried to reset the camera, then tried to update the firmware? You dont say what type of camera you have. My 20Ds have two batteries, one is a tiny watch battery type that keeps the memory chip active.

Have you tried this on another computer?

This does not really help you but I am having the same issues with my 20D. My other cameras (10D & other non Canon) have no issues viewing RAW. But the 20D is not finding the RAW file on the card. When I shoot is just RAW the camera can view and replay the image but I cant get the computer to see the RAW in the 20D. AAAAAHHHHH!

Yeah 3 computers she says.

That's pretty poor service if they haven't fixed the camera!
I personally haven't heard of that issue before, so can't help, but make a complaint to them, and have them pay for courier it back to them ASAP

ElvisG wrote in post #3702076
Have you tried this on another computer?

Let me see.....

TomHuckWa wrote in post #3702062
I assume you have removed both batteries and tried to reset the camera, then tried to update the firmware? You dont say what type of camera you have. My 20Ds have two batteries, one is a tiny watch battery type that keeps the memory chip active.

Done that too. I have 20D, sorry I forgot to mention.

Wazza wrote in post #3702092
Yeah 3 computers she says.

That's pretty poor service if they haven't fixed the camera!
I personally haven't heard of that issue before, so can't help, but make a complaint to them, and have them pay for courier it back to them ASAP

Yes, I'm sending it back on their expense, of course ... I'm just a little scared that no one is able to fix it ... even the service doesn't seem to get it. They promised to get to the bottom of it ... and I'm keeping my fingers crossed, but I'm also filled with a little doubt ... The tech support wants to tell me that if the camera takes pictures and I can view them on the preview screen:" It's not a camera, that's at fault" ... Then, who? .. I'm asking. Two cards happened to be defective or three computers, or 2 card readers? And why the JPGs are all of a sudden corrupted?

stathunter wrote in post #3702086
This does not really help you but I am having the same issues with my 20D. My other cameras (10D & other non Canon) have no issues viewing RAW. But the 20D is not finding the RAW file on the card. When I shoot is just RAW the camera can view and replay the image but I cant get the computer to see the RAW in the 20D. AAAAAHHHHH!

See, and that's not right! I have 20D, but for months I had no problem, taking, viewing and transfering RAWs with it.

Luiza,

Did you ask the repair center if they connected it to their computer and tried to download directly from the camera before they sent it back to you? Too see if the problem was indeed fixed? Like when you have a car fixed they usually test drive it to see if the problem complained about is gone.

Did you buy your camera locally? If so, can you take it to the store and have them connect it to their computer and try to download? They could then give the service center some direct feedback that the camera is not fixed. And if by some slim chance it does work in the store then you'll have another mystery but not with the camera.

I think you're right that there is a software glitch in the camera but the more ammo you have for them the better.

Good luck and let us know

Henry

HWP-- do you know of a Michigan repair center? I am in the Flint are but can travel. Thanks.

Apperently it takes two trips to Canon to get most things fixed these days.. not good.
Only option is to send it in again.

I had a similar problem with my new MKIIN. I was using CFs from my 20D and needed to reformat them 3 or 4 times in the MKIIN before I could get any card reader to read them.
The camera could show the images on the LCD, but that was all.

stathunter wrote in post #3702518
HWP-- do you know of a Michigan repair center? I am in the Flint are but can travel. Thanks.

No. I don't know of one around here. I think the closest is Chicago.

HWP wrote in post #3707439
No. I don't know of one around here. I think the closest is Chicago.

Thanks.

Reformating the card has not worked---I have tried this 5 or 6 times without success. It definitely looks like a camera software issue.