I need help.
I took almost 200 tifs to the local photo lab yesterday at approximately 2 PM. They have always processed my photos within 4 hours. The photos were on two separate DVD's. Both were extremely important for the sale of the photos which was to take place at 7 PM.
The owner of the lab wasn't there, so his "assistants" took my dvd and the order. I kindly begged them to please have them done by the time they close at 6 PM. I did everything that I could except to flat out tell them they will ruin my weeks business if they don't get them done. Included in the order were 2 8x10's.
At about 5 PM I get a phone call saying that the files are too large and that their system "bogs down" when trying to load them. JUST LOAD THEM!!!
They told me that they wouldn't have ANY of them done at 6:00. I strongly told them that wasn't acceptable and that it is not acceptable that after 4 hours they don't have one image printed. They agreed to get one dvd printed and also the 8x10's.
I had another errand to run and so my wife went to pick up the photos. They didnt' have one photo done. Not one. I lost probably $300.00 in sales for not having those photos. And please note that I am an advanced amateur... $300.00 was a big deal for this shoot.
Anyway... they said something about the files being too large. The files were tifs and were approximately 17 MB each. Is there some way for me to make those files smaller for them that won't degrade the quality of the print? I am not going to submit jpegs, so that isn't an option.
Thanks for reading this, I am sure I could have made it shorter. Thank you also for your answer.