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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 19 Jun 2008 (Thursday) 01:03
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50mm f/1.4 Repair - a bit disheartened.

 
DDCSD
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Jun 20, 2008 17:19 |  #31

emorphien wrote in post #5759906 (external link)
I call the whack approach percussive maintenance.

Reseating actually involves removing and reinserting anything you can and hoping that fixes it.

Yeah, but we couldn't put "whacked" on the paperwork, so we would say re-seated. :lol:


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madhatter04
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Jun 20, 2008 19:09 |  #32

ulrico wrote in post #5759738 (external link)
It looks like they found a problem that they consider not covered by warranty. You can read that mail that way: we should not repair this, but we do it because it seems to be easy. In the case we will find that the problem is more serious, than we will not fix it under warranty. Just an idea, it is sure that their email is cryptic.

I was thinking that too, but it is stated that if they find something wrong with it that isn't covered by the warranty, they'd immediately email or call with an estimate and I would have to authorize the additional repairs and pay for it that way. So many factors!

Working on calling Canon as soon as I'm done eatin' (thank goodness for a day off, at last!). Still don't have it and my FedEx tracking number still isn't working.


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thatkatmat
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Jun 20, 2008 23:32 |  #33

They sent me my tracking number 2 hours after it arrived:shock:


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Jun 21, 2008 17:37 |  #34

So.. what happened?


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madhatter04
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Jun 22, 2008 00:37 |  #35

Hey guys, thanks for wanting to keep updated!
So, at work today, my mom texted me that the lens was back (worked a late shift or I would have updated earlier).

I just opened the box, and this is what the repair slip said:
"We have examined the product according to your request, and, it was found that the internal component was inoperative so the auto focus did not operate properly. The internal component (focusing, USM), was replaced. Other inspection and cleaning, as requested, were carried out."

Wow. Quite a different message than the doomsday email I received! And, testing in the living room right now determined that my lens is better and cleaner than ever. I'm grateful for that, even though I did get a bit of a scare! Three cheers for Canon and the 6 day turnaround! But, boo to whoever or whichever bot sent me that email. ;)

Thanks, everyone!

And, the obligatory test shots:
The (un)willing subject:

IMAGE NOT FOUND
IMAGE IS A REDIRECT OR MISSING!
HTTP response: NOT FOUND | MIME changed to 'image/png'

The 100% of the above:
IMAGE NOT FOUND
IMAGE IS A REDIRECT OR MISSING!
HTTP response: NOT FOUND | MIME changed to 'image/png'

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taylorwilsdon
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Jun 22, 2008 02:03 |  #36

Glad that got resolved. If it wasn't for the misleading email, it sounds like it would have been the perfect repair.



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gorby
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Jun 22, 2008 02:28 |  #37

good to have a happy ending!


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Double ­ Negative
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Jun 22, 2008 07:47 |  #38

w00t!


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Jun 22, 2008 07:55 as a reply to  @ Double Negative's post |  #39

Wonder if I send my 50 1.4 in they could turn it into a 50 1.2? Just a thought BTW mad the lens looks good. congrats


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DDCSD
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Jun 22, 2008 08:44 |  #40

Thanks for the update, glad it all worked out and the thing got fixed up right.


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madhatter04
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Jun 22, 2008 12:19 |  #41

Thanks guys :p. The lens looked brand new upon receiving it (I almost thought they just sent me a new one), so I'm quite happy. Going to try the thing out in a bit to confirm all is well.


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Jun 22, 2008 13:31 |  #42

madhatter04 wrote in post #5750093 (external link)
I don't need a "special title." :lol:

....Oh c'mon, join the club!


Na, just kidding, you are still a loser.
^^ If you higlight this you will be cool ^^

  
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madhatter04
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Jun 22, 2008 13:39 |  #43

LOL. Looks like my 50mm zoom has been repaired!
Just kidding :p ;)


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kcp1377
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Jun 22, 2008 16:07 as a reply to  @ madhatter04's post |  #44

Good! I have to send in my 50 1.4 since the AF has stopped working too. :( I don't use it much at all (I can probably count on my one hand how many times it's gotten used in the last year.) But I'll get it fixed anyway. They quoted my $93 to fix it - seems steep, but if it works I'll be happy. I'm glad to read they fixed yours.


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madhatter04
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Jun 22, 2008 16:19 as a reply to  @ kcp1377's post |  #45

It should be no problem, and it's a great lens to have handy for low light and portraits!

I'm actually considering sending my 17-40L in for calibration/check up/cleaning because I'm going on a week-long vacation in two weeks and plan to use both lenses a LOT, and may as well get it done before the warranty is up in October!


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50mm f/1.4 Repair - a bit disheartened.
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