All too often we hear about the negative situations that happen either with a camera and/or the services rendered to repair an item. Once that happens the company bashing begins! I know there are many positive stories out and I'd just like to add to the positive atmosphere as there is always an abundance of additions to the negative side of things.
A little over a week ago my 40D was giving me the dreaded ERR99 message. I got this message when I went to shoot regularly but not when I shot in Liveview mode. I went online to Canon website and got a repair order number. I thought I was in for an out of pocket experience because I was 10 or so days outside of my 1 year warranty.
Well...I got my camera back today, exactly 7 days after I sent it in AND they fixed it as an "Under Warranty" repair. It was one of the smoothest transactions I have ever dealt with and done in a super quick fashion.
The problem for those of you wondering or have had a similar problem..."it was found that the internal component was jammed causing an error to be displayed. The SHUTTER ASS'Y internal component was replace." They also upgraded my firmware to the 1.1.1 version that has been a talking point in here.
In closing, I know there are horror stories out there when it comes to equipment and services. What I also know is that there are WAY more success stories it's just that those stories don't get mentioned as often. It's kinda like flying...there are millions of flights every day and not much is mentioned about that on a day to day basis but we sure do hear about the moment there is a crash!
The experience I had with Canon is one that has reinforced the backing of an already loyal customer and an experience that strengthens my confidence to recommend Canon gear if anyone were ever to ask!