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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 20 Jan 2009 (Tuesday) 17:45
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Positive Canon story...

 
Elbee19
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Jan 20, 2009 17:45 |  #1

All too often we hear about the negative situations that happen either with a camera and/or the services rendered to repair an item. Once that happens the company bashing begins! I know there are many positive stories out and I'd just like to add to the positive atmosphere as there is always an abundance of additions to the negative side of things.

A little over a week ago my 40D was giving me the dreaded ERR99 message. I got this message when I went to shoot regularly but not when I shot in Liveview mode. I went online to Canon website and got a repair order number. I thought I was in for an out of pocket experience because I was 10 or so days outside of my 1 year warranty.

Well...I got my camera back today, exactly 7 days after I sent it in AND they fixed it as an "Under Warranty" repair. It was one of the smoothest transactions I have ever dealt with and done in a super quick fashion.

The problem for those of you wondering or have had a similar problem..."it was found that the internal component was jammed causing an error to be displayed. The SHUTTER ASS'Y internal component was replace." They also upgraded my firmware to the 1.1.1 version that has been a talking point in here.

In closing, I know there are horror stories out there when it comes to equipment and services. What I also know is that there are WAY more success stories it's just that those stories don't get mentioned as often. It's kinda like flying...there are millions of flights every day and not much is mentioned about that on a day to day basis but we sure do hear about the moment there is a crash!

The experience I had with Canon is one that has reinforced the backing of an already loyal customer and an experience that strengthens my confidence to recommend Canon gear if anyone were ever to ask!


Cheers,
LeBaron
***************
Canon 1DMKiii/5D/40D/30D | Canon EF 70-200 mm f/2.8L IS USM | Canon 17-40 F4L USM | Canon 18-55mm F3.5-5.6 | Canon 50mm 1.8

  
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tekkie
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Jan 20, 2009 17:47 |  #2

glad to see something positive posted for once :)

7 days is pretty darn good I think


Canon 1DMKII, 7D, 5DMKII, 1D MKII
Canon 500L, 100-400L
, 70-200 2.8L, 17-40L, 24-105L, 24mm 2.8,50mm 1.4, 85mm 1.8, 135mm 2.8 SF, 100mm Macro
Canon 430 & 580 flashes

  
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Nervous
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Jan 20, 2009 18:05 |  #3

My positive Canon story: https://photography-on-the.net …hp?p=7117831&po​stcount=55


7D | 5D classic | EF-S 10-22 | EF 24-105 L IS | EF 70-300 IS USM | EF 85/1.8 | EF 50/1.8 II | Sigma 24-60/2.8 | Tamron 90/2.8 | 580EXII | 2x 420EX | 055XPro + 488RC2

  
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Elbee19
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Jan 20, 2009 18:43 |  #4

Nervous...isn't it nice to have something go smoothly and at a cost that is reasonable and fair? As I was going through the process with my camera I was hoping for the best and preparing for the worst. A pessimist attitude I know but I guess I was protecting myself from too much disappointment. Everything turned out beautifully and I hope others fair as well as we did.


Cheers,
LeBaron
***************
Canon 1DMKiii/5D/40D/30D | Canon EF 70-200 mm f/2.8L IS USM | Canon 17-40 F4L USM | Canon 18-55mm F3.5-5.6 | Canon 50mm 1.8

  
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Nervous
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Jan 20, 2009 18:58 |  #5

Elbee19, honestly, I would prefer to avoid this experience at all. Meaning, I would like to have a camera that is not required sending back to Canon. But the world is not perfect, and I had to send it. And I agree: Canon's repair service is outstanding and smooth and I am appreciated to the Canon Repair Center in NJ very much.

BTW, I forgot about another my experience with Canon Repair Center: just about three months ago I found out that my old A70 with not working sensor is recalled and Canon offers FREE repair for it. I sent it to Canon and received back completely working. Now, my 7 y.o son use it :) Thanks, Canon!


7D | 5D classic | EF-S 10-22 | EF 24-105 L IS | EF 70-300 IS USM | EF 85/1.8 | EF 50/1.8 II | Sigma 24-60/2.8 | Tamron 90/2.8 | 580EXII | 2x 420EX | 055XPro + 488RC2

  
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beepclick
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Jan 20, 2009 19:45 |  #6

That's a good story. Nice to see Canon taking care of it's customers above and beyond it's warranty obligation.


Gear https://photography-on-the.net/forum/showthre​ad.php?t=635450

  
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DennisW1
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Jan 20, 2009 20:04 |  #7

I'm willing to bet this is more the norm than the horror stories we read on forums.

Don't forget, online forums like this represent only a small percentage of the total user base of Canon cameras. It's also more likely that complaints will surface, as that's what people do when they have a forum to voice their opinions in, and people tend to voice them more than they do successful experiences, as the successful ones are simply expected.




  
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on ­ da ­ move
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Jan 20, 2009 20:21 as a reply to  @ DennisW1's post |  #8

Which location did you send your camera to?


Willy

  
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Familiaphoto
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Jan 20, 2009 20:54 |  #9

Nice to hear something positive.


Paul
Blog (external link) | Gear (external link) | Gallery (external link)
Bag Reviews: Domke F-3x | More to come...

  
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ImRaptor
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Jan 20, 2009 21:55 |  #10

My positive Canon story: My Xt and my 30D have never needed to be sent in for any work.


http://imraptor.devian​tart.com/ (external link)
Why yes, I am a jerk. Thank you for asking.

  
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Elbee19
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Jan 20, 2009 22:16 |  #11

Which location did you send your camera to?

I sent mine to the Irvine, CA store. I believe Nervous sent his to the NJ store with similiar good fortunes.

My positive Canon story: My Xt and my 30D have never needed to be sent in for any work.

That is good news. Should also be good for you to hear that IF you ever have to send your cameras in for anything, you should have a pleasant experience.


Cheers,
LeBaron
***************
Canon 1DMKiii/5D/40D/30D | Canon EF 70-200 mm f/2.8L IS USM | Canon 17-40 F4L USM | Canon 18-55mm F3.5-5.6 | Canon 50mm 1.8

  
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Sean
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Jan 20, 2009 22:17 |  #12

Woot for a repair gone well.


Canon 50D - 17-55mm F2.8 IS - 300mm F4L IS - 70-200mm F4L IS - 50mm F1.8 - 580EX II & 430EX - Full Gear Listing
Flickr (external link) - C&C Always welcome.

  
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Positive Canon story...
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