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FORUMS Post Processing, Marketing & Presenting Photos The Business of Photography 
Thread started 26 Jan 2009 (Monday) 22:00
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Client delima

 
ErrolEPhotography
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Jan 26, 2009 22:00 |  #1

hello everyone, I have a issue. I photographed a client 2 years ago and gave her the edited images and she liked them. Now she wants me to take other photos of her but she wants all the orginal copies as well. what do i do. cause i know if photography you should give out only your images you edit and with watermarks, which is what I do. But she wants all the orignal copies with no watermarks. and it says so in my policy on my site as well.

What should i do?


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turbo212003
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Jan 26, 2009 22:08 |  #2

ErrolEPhotography wrote in post #7194948 (external link)
hello everyone, I have a issue. I photographed a client 2 years ago and gave her the edited images and she liked them. Now she wants me to take other photos of her but she wants all the orginal copies as well. what do i do. cause i know if photography you should give out only your images you edit and with watermarks, which is what I do. But she wants all the orignal copies with no watermarks. and it says so in my policy on my site as well.

What should i do?

For what purpose does she want the originals? You should ask her that.


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sapearl
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Jan 26, 2009 22:14 |  #3

Hi Errol - stick to your guns. If you decide to give her the digital files..... and that's a big if, only provide hi rez edited JPGs and charge accordingly.

If she wants your RAW files, assuming she knows what they are and how to manipulate them, these do not truly represent your craft since they are exactly that, raw and unfinished images. Your work speaks for you and shows the world what kind of craftsman you are. Display half-baked work and that's how people will think of you.

Diplomatically and pleasantly explain to her that this is not your policy. Remind her it is stated in your contract and also on the website. And as turbo brought up, WHY does she want the original files? - Stu


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sapearl
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Jan 26, 2009 22:30 |  #4

Just a few more thoughts..... you don't have to do anything you don't want to. You've stated your case in advance, it's policy, and it's in writing. It's all about diplomacy. A calm, confident, relaxed chat can resolve this dilemma and avoid any misunderstandings.


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ErrolEPhotography
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Jan 26, 2009 22:50 |  #5

to edit some for herself as well. but i'm a photographer and editor. No photographer that i know of just takes a pic and not edit. or give it to a editor. i mean its there work and vision


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Ledrak
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Jan 26, 2009 23:03 as a reply to  @ ErrolEPhotography's post |  #6

I don't see what the big deal is. If she's willing to pay for them, I'd give her the originals (just tack on an extra fee for them).




  
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ErrolEPhotography
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Jan 26, 2009 23:12 |  #7

she doesn't want to pay for them. but also i took 200 shots as well. and if she edits them and its not as well then how would it reflect on me.


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sapearl
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Jan 27, 2009 05:36 |  #8

My point EXACTLY - when she speaks of originals, are we talking the RAW files? If she were somebody I'd known, trusted and had worked with before "editing" files I may consider it. Otherwise it's a wildcard situation.

So basically she wants the files for free then.

ErrolEPhotography wrote in post #7195450 (external link)
she doesn't want to pay for them. but also i took 200 shots as well. and if she edits them and its not as well then how would it reflect on me.


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zincozinco
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Jan 27, 2009 07:50 |  #9

I would not worry about it, just make sure she does not credit them with your name if she makes her own edits.


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sapearl
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Jan 27, 2009 11:22 |  #10

I understand where you're coming from, but that causes a little bit of a dilemma then.

If she gets the files, does any sort of work on them and then posts the results somewhere, who should be credited? Say she does a bad job and somebody wants to know who her photographer was, you know she'll serve him up right away. On the other hand, if she's a brilliant editor and does a wonderful job PP'ing the files how should that be handled?

This is what happens when you lose control of the disk......:rolleyes: Btw Zinco, beautiful avatar picture.

zincozinco wrote in post #7196953 (external link)
I would not worry about it, just make sure she does not credit them with your name if she makes her own edits.


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sspellman
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Jan 27, 2009 11:29 |  #11

If she seems serious about getting all pictures, tell her that you will only provide all the unedited pictures on several CDs for the additional charge of $500. Stick to your guns and let her decide.

Scott


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turbo212003
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Jan 27, 2009 13:35 |  #12

sspellman wrote in post #7198232 (external link)
If she seems serious about getting all pictures, tell her that you will only provide all the unedited pictures on several CDs for the additional charge of $500. Stick to your guns and let her decide.

Scott


Id charge her $1000, she will become less interested...


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alabama1980
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Jan 27, 2009 16:59 |  #13

Wouldn't that also bring the inherent risk of someone finding out you did it for THIS client...then someone else wants it done...and so on...then you have a lot of your images with crap editing floating around....

id stick to you guns man...the small profit isnt worth having your name appended to bad editing....that profit could end up costing a bit.


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Sledhed
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Jan 27, 2009 17:31 |  #14

I don't think you have a delimma at all, if she doesn't want to pay for them she doesn't get the files. If a customer asks for the original jpegs (I very rarely shoot RAW) and is willing to pay my price, they can have them.


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Ledrak
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Jan 27, 2009 18:54 |  #15

Sledhed wrote in post #7200571 (external link)
I don't think you have a delimma at all, if she doesn't want to pay for them she doesn't get the files.

That's the way I see it.




  
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