Well as far as talking to them upfront, when we sat down and signed the contract we discussed what they where looking for from the photos, they wanted candids and alot of fun shots on the course. when we were at the event it was as if we never spoke all they wanted was formals, And not even good ones. when i suggested some better locations they decided it was to far to walk so i offered them all golf carts wich the club said i could have full use of and they said "no lets just do them in front of this flower bush". I am all for them getting what they want for thier wedding but i truly feel they will not like the results as much as if i was able to advise them more.
and i do have all the stuff in my contract they cannot get thier money back for this. if i had not let them or taken the time to get good shots then i would return thier money immediatly.