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FORUMS Marketplace & Market Info Market Watch 
Thread started 09 May 2009 (Saturday) 13:06
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Has B&H been exposed?

 
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timnosenzo
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May 09, 2009 16:35 |  #31

ed rader wrote in post #7889591 (external link)
unlike adorama BH has done this in the past and eventually claimed computer error and reversed prices.

But Adorama has raised their prices as well, and they did it early on due to "short supply". Given stock statuses, it seems everyone has short supply these days. But B&H are the bad guys here?

https://photography-on-the.net …p?p=7824134&pos​tcount=167

ed rader wrote in post #7889591 (external link)
every time i hear someone defend all the holidays these guys take off because of religious conviction i just bite my tongue and laugh my ass off :D.

Why? Is it funny?


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FlyingPhotog
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May 09, 2009 16:37 |  #32

Seems Canon isn't the only one raising prices:

https://photography-on-the.net/forum/showthre​ad.php?t=690932


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ed ­ rader
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May 09, 2009 16:44 |  #33

timnosenzo wrote in post #7889671 (external link)
But Adorama has raised their prices as well, and they did it early on due to "short supply". Given stock statuses, it seems everyone has short supply these days. But B&H are the bad guys here?

https://photography-on-the.net …p?p=7824134&pos​tcount=167



Why? Is it funny?

i'll say it again, BH raised their prices right before the first canon instant rebates too. they were roasted, told about two or three different stories and eventually blamed it the computers and reversed their prices. that was when the economy was doing fine.

now, here we go again.

like i said already BH are well within their right to raise prices whenever they want but i'll add they can only pocket your rebate if you allow them to.

piety and greed, get it :D?

ed rader


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SteveNC
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May 09, 2009 16:46 |  #34

I think we all need to recognize that B&H and Adorama and everyone else mentioned in these "Market Watch" threads are businesses. Customer service is just one method to increase cash flow to the business (ie attracting customers). Raising prices is another method. No company is in business FOR the customer. They are in business for their own interest, whether we recognize that or not. Otherwise we would be calling them a "non-profit organization."

B&H et al. must weigh the cost of keeping prices low for customers versus the benefit of higher revenues from raising prices. Every company evaluates this decision in a different manner and in this case it seems that many retailers have come to a similar decision (ie. to raise prices). I do not like this decision, nor do I fault them for it; however, I definitely have less respect for them after having favored increased revenue at my personal cost.

They also do not seem to mind that they are operating in a clearly sketchy manner out in the open, disregarding our perception of their business practices. Personally, this is what offends me most. I think many of us have (had) the notion of B&H as the "neighborhood superstore," the good guy out there to help us get our toys for the least cost. These price increases are clearly contrary to our concept of their company as "different." What we're all realizing now is that they are a company that operates like any other corporation with a business model designed around operating a successful, profitable business, not satisfying the customer as the primary objective.


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kosin
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May 09, 2009 16:57 |  #35

I agree but BH will make money anyway, and I don't think that they need to go that low with raising the money right before or right after rebate was announced...


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ed ­ rader
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May 09, 2009 17:11 |  #36

kosin wrote in post #7889768 (external link)
I agree but BH will make money anyway, and I don't think that they need to go that low with raising the money right before or right after rebate was announced...

the timing is obviously suspect...especially when you have a prior :D.

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JackLiu
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May 09, 2009 18:47 |  #37

Because of what has been said in the previous replies, I don't wait for the routine rebate brouhaha to occur anymore, I check around for prices and then make my purchase. This attitude is based on what has happened in prior rebate offers where I make a lens purchase less rebate and the new price is equal to or greater than before the rebate offer because of the upward price adjustment. What a scam.


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CMcKee
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May 09, 2009 19:40 |  #38

They could of at least waited a whole whopping week before uping prices.

Prices are going up at a way faster rate then people's paychecks, way faster. And yes the yen vs the us dollar changes, but the prices will never lower. Kind of like taxes.




  
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Just ­ Be
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May 09, 2009 20:52 as a reply to  @ CMcKee's post |  #39

I have purchased my last item from B&H.

The only way I will buy from them again is if they are the least expensive, like they used to be, and not screwing us during rebate time.

What a shame. I have been a regular customer of theirs for several years.

I'm beginning to think that "Rebates" are NOT something to look forward to anymore.



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dtsang
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May 09, 2009 21:54 |  #40

I'm really kind of taken back a bit by some of these attitudes. Not that I'm condoning what alot of these retailers are doing (I'm actually just as disappointed as everyone else is). But at the end of the day these stores are still offering the same customer service that some of us value. If it all came down to price, why not just purchase from some of the less than honorable establishments out there? If you're not happy w/ their price, you can easily spend your money elsewhere. They know that we're not happy w/ these practices and will probably see (slightly)lower sales because of them.




  
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Just ­ Be
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May 09, 2009 22:03 |  #41

dtsang wrote in post #7890871 (external link)
I'm really kind of taken back a bit by some of these attitudes. Not that I'm condoning what alot of these retailers are doing (I'm actually just as disappointed as everyone else is). But at the end of the day these stores are still offering the same customer service that some of us value. If it all came down to price, why not just purchase from some of the less than honorable establishments out there? If you're not happy w/ their price, you can easily spend your money elsewhere. They know that we're not happy w/ these practices and will probably see (slightly)lower sales because of them.

That's my problem with them. I consider "these practices" very poor customer service.

I don't thank them for good customer service while they stick it to us on price.



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midnight_rider
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May 09, 2009 22:05 |  #42

Just Be wrote in post #7890901 (external link)
That's my problem with them. I consider "these practices" very poor customer service.

I don't thank them for good customer service while they stick it to us on price.


Every one has raised their prices, why are people attacking B&H like this?

Also I have had nothing but great experiences with their customer service and it is the one thing that keeps me going back to them.


I never, Not once claimed to read your post...

  
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dtsang
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May 09, 2009 22:13 |  #43

Just Be wrote in post #7890901 (external link)
That's my problem with them. I consider "these practices" very poor customer service.

I don't thank them for good customer service while they stick it to us on price.

This is not "customer service", this is their procurement and management responding to supply and demand. You really have to have seen their store and dealt w/ their staff to truly understand that it is truly a professional operation. I don't even consider Adorama to be in the same league. I've also been to Adorama's retail location, and while I consider their internet staff to be great, their retail operation leaves something to be desired. At the end of the day the customer loses out on the opportunity to purchase from them, but if you'd be willing to shop around you'd probably be able to find it at the 1499 price. I did the same and picked it up from J&R, a comparable store to B&H and Adorama.




  
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Karl ­ C
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May 09, 2009 22:33 |  #44

Just Be wrote in post #7890901 (external link)
That's my problem with them. I consider "these practices" very poor customer service.

I don't thank them for good customer service while they stick it to us on price.

So, if you were a business owner and had a supplier increase costs to you, you're telling us you would NOT pass along those costs to your customers? You'd be a foolish business owner if you didn't.

Does anyone here (or elsewhere) possess conclusive proof retailers raised their prices just to "stick it" to buyers? Has it occurred to some that maybe, just maybe, Canon and retailers artificially kept their prices low during good economic times and made up for the difference in volume?

Seriously, some here need to drop the attitude and conspiracy theories. No one knows, with ANY certainty, why MOST retailers raised their prices, on both rebate and non-rebate items.


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TooManyShots
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May 09, 2009 22:44 as a reply to  @ Karl C's post |  #45
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Actually, BH is in the wrong and so as other camera retailers. You just don't raise the price the day before the rebate kicks in, period. They should have raised the price earlier. Supply and demand? Market force? Well, that's should have been enforced long before the approaching rebate date. The market force didn't just enforced itself the day before the rebate. Why the hell they waited until the day before the rebate to raise the price is beyond me.....


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Has B&H been exposed?
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