My daughter was married about 2 weeks ago. We hired a reputable photographer (or so we thought) and paid $2700 for the package (payable prior to the wedding). When the thumbnails were posted to his website, we started to notice that pictures were missing. Most noticeably, no pictures of the wedding party as a group, along with a few family pictures and the pictures of the wedding party and family as they entered the reception, and a few others,etc. When I emailed to ask the photog. if he still had more pictures to download, he said no and that if the pictures weren't there, then they didn't turn out. When I replied that I was sad that these pictures didn't turn out, he responded "I have no record of any pictures of the wedding party together". Now, isn't the wedding party sort of one of the important pictures to take during a wedding?
So.....son in law calls photographer, and he admits to a slight memory of possibly taking the pictures, but has no idea what happened to them. Says he will try data recovery. We hear nothing for a week, and when son-in-law calls back, he says he still doesn't know what happened....now says maybe he misplaced a memory card. Maybe he should check his bag (you haven't done this already?). Meanwhile during all these conversations, the photog. has never apologized or even sounded the least bit remorseful about the situation. The son-in-law finally got him to say (more or less shamed him )he was sorry about this, and he would keep looking.
My question is......I doubt we find these pictures.....what would be considered fair compensation for loss of these pictures and his attitude. I will say that we do have about 790 very good pictures, but it seems that a group picture of the wedding party ranks high on the importance list.
Thanks for any advice as to how you think we should proceed with this.