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FORUMS Canon Cameras, Lenses & Accessories Canon Accessories 
Thread started 08 Aug 2009 (Saturday) 21:31
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Fault in the PacSafe CarrySafe 200 or just unlucky.

 
fungry
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Aug 08, 2009 21:31 |  #1

Was about to leave the door, picked up my strap to put around my shoulder and *SNAP* The metal portion holding the hook broke off. Out of the entire strap, this appears to be the weakest point as the material they use appears to be malleable.

The only load this strap has undergone was my camera bag (lowepro nova 180) with the items in my signature. Have had it a mere 4 months.

IMAGE: http://farm3.static.flickr.com/2537/3802882654_4d8b1e4e6f_o.jpg

Ed - Gear List - www.edkhou.com (external link)

  
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Lyndön
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Aug 08, 2009 21:52 |  #2

I'd be contacting their customer service about that. I wouldn't think it should fail under that sort of load. Your kit is pretty light compared to what a lot of us carry around.


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justrussfm
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Aug 09, 2009 07:27 |  #3

Carry Safe looks like a misnomer here!

I would definitely be contacting them... giving them a chance to make the problem right, but with a little anger in reserve.

Good luck, and let us know how it goes. It's always good to see how a company handles problems.


Russ
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MDJAK
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Aug 09, 2009 08:49 |  #4

Air speed indicator fails on jumbo jet causing it to crash over the ocean killing hundreds of people.

Sh*t happens. Nothing is failproof.

me




  
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advaitin
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Aug 09, 2009 09:08 |  #5

I hauled my Pacsafe backpack around Europe for a month with 45 pounds in and on the bag when traveling between my major stops. I took a tumble on the escalator in the Nice train station and fell on the pack, which not only protected all my gear but kept most of me from being chewed by the teeth on the steps as they ground past. My wife and a kindly helper hauled me off the steps by the backpack straps. No apparent damage to the bag or its contents, but my right leg was chewed up.

I also use the companies' camera strap when I'm in Europe--5 months in two trips so far and no problems. These all have similar swiveling links, so they can hold up.

Defective part, obviously. They should replace it.

If you are in a hurry, you can make do with a couple of small aluminum or steel D-rings in place of the swivel or key-rings in a pinch.


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tvphotog
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Aug 09, 2009 11:12 |  #6

I love that strap. Let us know what happens when you contact customer service. They should offer a recall or a discount on purchasing a revised strap.

Disappointing.

Contact David Burman, who is their product rep.


Jay
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justrussfm
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Aug 09, 2009 15:28 |  #7

I should note-- since my first comment could be taken as being negative-- that I've used Pac Safe products for some time myself... and I have always been impressed with the quality.

Still, it will be good to see how they handle your issue.


Russ
NYC - Western MA - Thailand For Sale: Oly 24mm f/2.8, Peleng 8mm FE
Gear: 5Dmk2 | Peleng 8mm FE | Tamron SP 17mm (151b) | Oly 24mm f/2.8 | 35mm f/1.4L | FL 55mm f/1.2 | 135mm f/2.0L | Benro Travel Angel C-068m8 + B-0

  
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fungry
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Aug 11, 2009 08:14 |  #8

I have contacted PacSafe in regards to the product and received a reply from them in a timely manner.

The response is as follows:
Hi Ed

We’re sorry to hear you have encountered a problem with the metal component on your CarrySafe 200. We take our customer feedback very seriously and I will inform our quality control team of this problem.

From the photos that you sent through and your description of how the product was being used, I can see that this will be covered by our manufacturer’s warranty. We are happy to replace the product for you.

Please email me your address and telephone number and I will arrange for a replacement CarrySafe 200 to be sent to you straight away.

Sorry for any inconvenience caused.


Kind regards
Jen Gibson


Since then, I have had the product immediately replaced with the retail shop from which I purchased.


Ed - Gear List - www.edkhou.com (external link)

  
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Fault in the PacSafe CarrySafe 200 or just unlucky.
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