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Thread started 07 Oct 2009 (Wednesday) 15:47
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Removing smoke smell

 
ohansen
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Oct 07, 2009 16:18 |  #16

Of all the excuses I have heard of someone being unhappy about about a lens that's really got to be the worst. I'd probably be unable to sell any of my gear after a few years of specialising in things like this...:

IMAGE: http://farm3.static.flickr.com/2381/2065701828_20270d6b85.jpg

That said, what is the loss to you of just taking it back? I have sold roughly 150 items on eBay, and on one single occasion I just decided to cut my losses rather than deal with grief from an unhappy eBuyer who was unable to comprehend simple English that was underlined and in bold at the start of the item description. He did actually give me good feedback at the end of the ordeal so my 100% feedback didn't get ruined...

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CountryBoy
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Oct 07, 2009 16:18 |  #17

CosmoKid wrote in post #8779667 (external link)
did you tell the buyer that it came from a smoking home before the purchase? if not, you are SOL. give him the refund.

people who worry about smoke don't only worry about the smell. smoke can do bad things to the inside of electronics and if it smells like smoke that usually means smoke got inside of the electronics. how much damage is probably minimal but some people are real sticklers.

i would refund it, relist it and ask a mod to delete this thread or sell it on ebay.

That's very true . A computer tech told that is what led to my last hard drive problems. He said the "smoke" nicotine builds up in a layer, causing overheating problems. Even with an exhaust fan in the room . it stiil got in it.
I imagine it would do the same to a lens or camera. No doubt it could form a film on the inside of the glass also.


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Anke
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Oct 07, 2009 16:19 |  #18

weezerfan84 wrote in post #8779789 (external link)
Why would you not try the remedy? I'm just curious. I feel really bad, because I didn't think about listing it being in a smoke environment. I don't want people to perceive me as trying to cheat them out of money or anything like that. Just really didn't think about it at all.

It personally is the worst smell there is, I would open the box and then try and return it.
If you are sensitive to it you are going to notice it for quite a while as it's embedded into the plastic it's not going anywhere quick.
I wouldn't hesitate to return it and can see why items are often stated as smoke-free and when I buy off of eBay I often ask the question.

I can see why the buyer wants their money back and can see why you think it's no big deal, I hope you both come to some sort of arrangement.


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TeamSpeed
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Oct 07, 2009 16:20 |  #19

ohansen wrote in post #8779815 (external link)
Of all the excuses I have heard of someone being unhappy about about a lens that's really got to be the worst. I'd probably be unable to sell any of my gear after a few years of specialising in things like this...:

QUOTED IMAGE

That said, what is the loss to you of just taking it back? I have sold roughly 150 items on eBay, and on one single occasion I just decided to cut my losses rather than deal with grief from an unhappy eBuyer who was unable to comprehend simple English that was underlined and in bold at the start of the item description. He did actually give me good feedback at the end of the ordeal so my 100% feedback didn't get ruined...

Wrong kind of "smoke smell". There is a HUGE difference. It's too bad you don't appreciate that or realize how offensive old cigarette smells are to some. I knew as soon as I slit the top of the box that I was shipped what I was in for. I didn't even open all 4 flaps and knew.


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duane0524
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Oct 07, 2009 16:20 |  #20

I had this situation come up with a lens I purchased, the really had strong smell as well as the box and all the paperwork. I smelled it as soon as I opened the outside shipping box, it was really bad.

I was told to try a bunch of things, what I settled on worked great, but with some time. I put the lens in a baggie with aquarium charcoal. In a separate bag I put the box and all the paperwork with aquarium charcoal. Just being there overnight took a big chunk of the smell out of the box and papers and after 4 days you could not smell anything. The lens on the other hand, was so strong that I left that in the bag for over a week. It did the trick as initially I could not mount it to the camera without smelling it. I still catch a smell of it once and a while, but this did the trick.

I was leery of spraying anything on the lens or any other ideas that I was provided. The aquarium charcoal comes in a bag, so I was not worried about it spilling over.

I think you should refund the money, and do the suggestions yourself. I was very upset initially and now I will state this when I sell it, so that will depreciate the value.


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TeamSpeed
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Oct 07, 2009 16:25 |  #21

What is really interesting is how you can get into a car that had a smoking owner. No matter what service you pay for as a dealership to clean it out, buyers will always smell it. Especially in the summer on a nice hot day. There is no faster way to kill your trade value than to have smoked in your vehicle, dealers know what they are in for when this happens and value goes down instantly during the deal. Off topic, but the same idea related to equipment applies.

Interesting idea about the charcoal too. I never tried that.


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weezerfan84
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Oct 07, 2009 16:27 |  #22

TeamSpeed wrote in post #8779813 (external link)
Like others have said though, tobacco smoke will always be with the equipment, pretty much like cat piss, you can't really get rid of it. You would have to take the lens apart and clean out the insides, because the smell is really layers of particles over time accumulated everywhere. You can make it better, you can't get rid of it completely. I was willing to work with it when I received mine, but others just don't want to mess with the attempt.

Some people's olfactory senses are more sensitive than others too, so maybe the buyer has this heightened sense of smell. My two good senses in my old age are smell and hearing, I don't remember what the others are! :)

I understand. I guess I didn't think to post it. Only been living back at home for about 6 months. If remedies don't help then I'll be offering refunds and will sell again at a slight discounted price on this forum. It will have a disclosure this time and all equipment will remain sealed with baking soda.

I guess none of you guys take pictures in clubs, bars, with clients that smoke, or near or around campfires? Not trying to be a jerk, but looking at how you guys take care of your equipment when it gets a smell you don't like.

I know the smell I had from a campfire was really bad. Only exposed for about 2 hours, but the smell was quite stout. Baking soda and febreeze took care of it pretty easily. I realize everyone's nose is different too. I'll just see what happens over the course of a couple days.


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Kaigler
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Oct 07, 2009 16:31 as a reply to  @ duane0524's post |  #23

Campfire smoke or bon fire smoke is definitely not tobacco smoke. Both of my parents smoke but they keep it outside of the house. They know how it gets into everything and stinks it up for anyone who comes in contact with it. But they didn't always smoke outside. When I was a kid my parents smoked indoors and it would get into my clothes. Sometimes other kids would ask me if I smoked lol I was like 9 years old. But I think its funny how people are trying to liken tobacco smoke to wood burning smoke. Not at all the same and you're just making yourself look ignorant.


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weezerfan84
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Oct 07, 2009 16:32 |  #24

duane0524 wrote in post #8779832 (external link)
I had this situation come up with a lens I purchased, the really had strong smell as well as the box and all the paperwork. I smelled it as soon as I opened the outside shipping box, it was really bad.

I was told to try a bunch of things, what I settled on worked great, but with some time. I put the lens in a baggie with aquarium charcoal. In a separate bag I put the box and all the paperwork with aquarium charcoal. Just being there overnight took a big chunk of the smell out of the box and papers and after 4 days you could not smell anything. The lens on the other hand, was so strong that I left that in the bag for over a week. It did the trick as initially I could not mount it to the camera without smelling it. I still catch a smell of it once and a while, but this did the trick.

I was leery of spraying anything on the lens or any other ideas that I was provided. The aquarium charcoal comes in a bag, so I was not worried about it spilling over.

I think you should refund the money, and do the suggestions yourself. I was very upset initially and now I will state this when I sell it, so that will depreciate the value.

The idea is that you still tried. If you tried and the smell was too strong, then by all means I will offer a refund. To not try is what gets me. It's something that can be done while the camera is idle and takes no effort. I've had to do it before, which is why I'm a little frustrated.

TeamSpeed, I know what you're talking about with cars. It can soak into the interior of a car.

Does the time frame of exposure to smoke effect how long the smell can linger. Mine was exposed from late March early April till last week. Roughly 6 months. I bet smoking in a car for 5 years straight would be difficult to remove, but what if it was only for a week? I'm just curious if exposure to the element makes a difference on how set in the stinch is.

Thanks for the replies everyone and keep them coming.


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CountryBoy
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Oct 07, 2009 16:33 |  #25

TeamSpeed wrote in post #8779867 (external link)
What is really interesting is how you can get into a car that had a smoking owner. No matter what service you pay for as a dealership to clean it out, buyers will always smell it. Especially in the summer on a nice hot day. There is no faster way to kill your trade value than to have smoked in your vehicle, dealers know what they are in for when this happens and value goes down instantly during the deal. Off topic, but the same idea related to equipment applies.

Interesting idea about the charcoal too. I never tried that.

Charcoal works good to absorb odors. The electric went out one time and we used it in the frezzer, it did a great job. That really smelled.

Isn't it nice what the tobbaco companys didn't tell us back in the 60's and early 70's :rolleyes: !


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weezerfan84
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Oct 07, 2009 16:34 |  #26

Kaigler wrote in post #8779898 (external link)
Campfire smoke or bon fire smoke is definitely not tobacco smoke. Both of my parents smoke but they keep it outside of the house. They know how it gets into everything and stinks it up for anyone who comes in contact with it. But they didn't always smoke outside. When I was a kid my parents smoked indoors and it would get into my clothes. Sometimes other kids would ask me if I smoked lol I was like 9 years old. But I think its funny how people are trying to liken tobacco smoke to wood burning smoke. Not at all the same and you're just making yourself look ignorant.

All I'm stating is that they are both scents that can be hard to get rid of. The campfire smell did not get rid of itself on its own. I had to do remedies to get the smell to disappear. Thanks for your kind words of encouragement though. :D


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bauerman
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Oct 07, 2009 16:36 |  #27

I would also not accept a tobacco-smelling lens. Smoking and photography in many ways are not compatible, especially from an equipment standpoint. Exposing a lens to 2 hours of a campfire every now and then is VERY different than prolonged exposure to cigarette smoke within a home where the lens is stored/used. They two are really not even comparable in my view.

The remedy that you recommend is only a surface remedy at best and will not correct the problem fully. I would comply with the buyers request for a full refund and look for a more forgiving buyer.




  
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ohansen
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Oct 07, 2009 16:36 |  #28

Well seems like some folks are more sensitive to certain things than others, which is normal human nature. Pointless arguing about that.

Brings us back to the question I asked, what's the cost of taking it back and is it worth the grief not to do so? Personally I wouldn't spray anything on my lens so I don't see that as a solution, and why should the buyer cover the cost of that in the first place...


7D and 60D, Sigma 12-24, Canons 24-105L, 100-400L, 50mm f1.4, 100mm Macro. 580EXII, Elinchrom Skyports, Eye-Fi, Apple Macs, iPhone 3GS, PS4, LR3. Socks and jeans with holes repaired.

  
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weezerfan84
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Oct 07, 2009 16:39 |  #29

ohansen wrote in post #8779815 (external link)
Of all the excuses I have heard of someone being unhappy about about a lens that's really got to be the worst. I'd probably be unable to sell any of my gear after a few years of specialising in things like this...:

QUOTED IMAGE

That said, what is the loss to you of just taking it back? I have sold roughly 150 items on eBay, and on one single occasion I just decided to cut my losses rather than deal with grief from an unhappy eBuyer who was unable to comprehend simple English that was underlined and in bold at the start of the item description. He did actually give me good feedback at the end of the ordeal so my 100% feedback didn't get ruined...

Taking it back is not the problem. The problem for me is not trying to do a simple remedy. It cost nex to nothing and can be done while you sleep. It's no loss to me, but it keeps the buyer without equipment for an extended period of time, then the shipping and receiving process over again.

It sounds like other people have done it with good results. I've even offered to pay for the products needed and offered a bit of compensation as well. I'm trying my best to meet the buyer halfway, without having to go through the shipping and receiving process again.


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duane0524
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Oct 07, 2009 16:39 |  #30

weezerfan84 wrote in post #8779903 (external link)
The idea is that you still tried. If you tried and the smell was too strong, then by all means I will offer a refund. To not try is what gets me. It's something that can be done while the camera is idle and takes no effort. I've had to do it before, which is why I'm a little frustrated.

.

The real point is here that I did not ask and they did not tell me and I was very disappointed when it arrived. I have learned my lesson and now will not buy from a smoking house ever again, I should not had to put that effort into trying to remove this smell. Well atleast not if I was not informed up front.

Also, the sent was so strong that I could not use the lens until it had gone away a bit and as I stated, I still smell it every once in a while.


Canon 50D | Canon 17-55 | Sigma 30 1.4 | Canon 70-200 2.8 IS II| Canon 85 1.8 | 430EXII| 580EX ll | ST-E2 | Canon TC 1.4x II | Benro Travel Angel C1682TB0

  
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Removing smoke smell
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