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Thread started 04 Jun 2009 (Thursday) 01:21
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Has anyone has a good experience with a Mack warranty?

 
buurin
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Jun 04, 2009 01:21 |  #1

My 30d shutter button broke (it needs to be pressed VERY hard to take the shot) and I have a 3 year warranty from Mack camera (www.mackcam.com (external link))

I bought this body used about 4 months ago (there is no more canon warranty). I called Mack to transfer the warranty from the original owner (for $15) and they processed that very quickly.

I have submitted my service request and so far everything looks good. They sent me a service request #, etc...

My concern is that searching the internet I have not read a single good thing about them. The stories I read all pretty much end with Mack ceasing to respond after a lot of back and forth. It sounds like some people didn't even get their gear back. I read reports to 4 months with no resolution!!

Summer is just beginning and I really dont want to go without a camera for too long... I'm scared to ship my body off.

Has anyone had a positive experience with Mack camera's warranty?

Thanks
B


B
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Jun 04, 2009 06:16 |  #2

I also purchased a Mack warranty, but have never had to use it.

Like you, I did internet research on them, and like you, I was very concerned about things I read, including the overwhelming preponderance of negative remarks.

Please make a comment to this thread after all is said and done. If you have time, write a review of the process. It may be helpful in the future to others considering Mack warranties.


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SpiltPickle
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Jun 26, 2009 07:49 |  #3

Keep in mind people seem to be more willing to go out of their way to complain about something than they do to praise something. :) I personally have no experience with them, and have been researching it too for my 100-400L lens I just purchased.




  
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Mike
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Jun 26, 2009 09:04 |  #4

I just had my 30D shutter button fixed. No warranty though so it cost me £125. It works nicely now.


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buurin
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Jun 26, 2009 12:26 |  #5

$200... Thats pretty expensive considering I can get a whole new body for $500 used.

I am tempted to just buy a new body -- and send in the current body and see what happens. That'd be an expensive experiment.


B
30D ● 5D ● Canon 24-70/2.8L
Canon 17-40/4.0L Canon 50/1.4 ● Canon 100mm/2.8 Macro ● 2xVivitar 285HVs ● 430EX ● Cybersync Flash Triggers ● AB800 ● AB400 ● Vagabond II

  
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Jun 26, 2009 12:33 |  #6

I actually had a very good experience with Mack a couple of years ago. They fixed the issue (they couldn't do it themselves so they sent it to Canon). It was pretty painless and I was satisfied with their work in the end.


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buurin
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Jun 26, 2009 22:27 |  #7

It took 3 weeks to find someone who had a good experience. WOW.

Thanks for the feedback, that will help me sleep at night after I send out my camera :)


B
30D ● 5D ● Canon 24-70/2.8L
Canon 17-40/4.0L Canon 50/1.4 ● Canon 100mm/2.8 Macro ● 2xVivitar 285HVs ● 430EX ● Cybersync Flash Triggers ● AB800 ● AB400 ● Vagabond II

  
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advaitin
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Jun 26, 2009 22:37 |  #8

The people who sell them make a small commission off the sale. In 48 years of working with cameras, I have never bought a separate warranty. If there is a repair shop nearby, I try that first, then the manufacturer facility if I have a problem with a camera. Over a career I expect I spent very little on repairs, probably equal to what I've spent on maintenance.


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buurin
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Jun 27, 2009 02:28 |  #9

I bought the camera used and the previous owner bought the warranty which was transferrable to me for $15... For $15 bucks it was a no brainer.

When buying new I've never bought an extended warranty.. However If I did buy an expensive body (5d or up) I'd consider an extended warranty depending on the cost.


B
30D ● 5D ● Canon 24-70/2.8L
Canon 17-40/4.0L Canon 50/1.4 ● Canon 100mm/2.8 Macro ● 2xVivitar 285HVs ● 430EX ● Cybersync Flash Triggers ● AB800 ● AB400 ● Vagabond II

  
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mackcam
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Nov 05, 2009 20:30 |  #10

buurin wrote in post #8046647 (external link)
My 30d shutter button broke (it needs to be pressed VERY hard to take the shot) and I have a 3 year warranty from Mack camera (www.mackcam.com (external link))

I bought this body used about 4 months ago (there is no more canon warranty). I called Mack to transfer the warranty from the original owner (for $15) and they processed that very quickly.

I have submitted my service request and so far everything looks good. They sent me a service request #, etc...

My concern is that searching the internet I have not read a single good thing about them. The stories I read all pretty much end with Mack ceasing to respond after a lot of back and forth. It sounds like some people didn't even get their gear back. I read reports to 4 months with no resolution!!

Summer is just beginning and I really dont want to go without a camera for too long... I'm scared to ship my body off.

Has anyone had a positive experience with Mack camera's warranty?

Thanks
B

Dear Buurin,
My name is Desiree and I am Mack Camera's Customer Relations Supervisor. Please keep in mind that most people post negative experiences as opposed to positive experiences. If you still have questions regarding our warranties please contact me offline at elpdesk@mackcam.com (external link).
Thank you,
Desiree
Mack Camera and Video Inc.




  
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Picture ­ North ­ Carolina
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Nov 05, 2009 21:41 as a reply to  @ mackcam's post |  #11

On Reseller ratings, Mack camera service rates a 6.4 out of 10, not a very good rating.

And as you can see here (external link), the Better Business Bureau of New Jersey gives them a B- rating with 130 complaints filed against the company - a very poor rating.

As Buurin stated, when googled, the list of complaints is extensive with far fewer positive reports.

Mack Camera Service appears to have a poor rating.

I would not purchase a warranty with Mack Camera.


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Harm
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Nov 06, 2009 08:02 |  #12

CannedHeat wrote in post #8963730 (external link)
I would not purchase a warranty with Mack Camera.

If that is the case, who is good to purchase a warranty with?


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Picture ­ North ­ Carolina
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Nov 06, 2009 10:18 |  #13

Harm wrote in post #8965672 (external link)
If that is the case, who is good to purchase a warranty with?

I have no idea.

When I purchased my camera, I also purchased a Mack warranty.

Unfortunately, I did so before researching and gaining knowledge of Mack camera service bad reputation.

Since then, two different camera store owners I know have told me that if my 5D MK II ever needs repair, and if it is not under the canon warranty, to go ahead and bite the bullet and send it to canon and pay for repair. They told me they have had repeated complaints of camera store customers sending stuff off to mack and either not getting the repairs properly done or the camera coming back in worse shape than when sent.


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zed
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Nov 06, 2009 10:26 |  #14

I am in the middle of a repair now. My shutter broke and I sent it in a month ago. The initial repair took a bit longer than I expected. And, when I got the camera back, the vertical grip shutter release did not work. I am waiting for UPS shipping info to return the camera back to be fixed again.

Luckily my shooting season is over for now, if it were not, I would be pretty upset. I also have a couple of back up cameras, so that helps if there are issues with one of them. I do have to say that I am happy with the communication so far. The customer service rep that I have been dealing with has been very responsive. If I can get this second repair done and back in a reasonable time frame and everything is working right, I'll be satisfied with them. I'll have a new shutter and still another 2.5 years of coverage.

Jeff


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ThomGascoigne
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Nov 06, 2009 10:34 |  #15

Mack are absolute rubbish! I can't express my disgust in dealing with them enough!


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Has anyone has a good experience with a Mack warranty?
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