I wouldn't care if it took a month to fix the situation, but don't say you'll call me back right away then don't call at all, or say you're shipping something and then a week later it hasn't left your dock, or say you're going to email with a tracking number, then don't do it. It's not good business. Keep your customer in the loop and don't make them call back multiple times to find out what, if anything, is going on.
That said, Adorama just sent me an email with a tracking number for 2 reflectors that will fit the grids I purchased from them. If Helen had anything to do with that, then many thanks and may the light gods be kind to you forever. Thanks very much.
Yeah that's true too. It really irks me when people (in general) say they will call you back and don't. It's like you don't want to keep calling back yet you need an answer so you keep on waiting not knowing what's going on. With that said, the issue was resolved amicably so everything is good. I've purchased from Adorama before and everything has been pleasant so they get a thumbs up in my book.