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Thread started 10 Dec 2009 (Thursday) 14:00
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I just hit the "submit order" button!

 
haknslash
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Dec 13, 2009 11:24 |  #46

Digger wrote in post #9188586 (external link)
No one know for sure if you would call back like you said. If/when you did call back would you ask for the same sales person or would you place the order with whoever answered the phone? If your items were not in stock would you be as loyal a customer as you expect the seller to be and not go to the other guy?

As strange as it may seem, I take peoples word on things unless they prove otherwise. Why would I go thru the trouble to call a company and have them check their inventory if i had no intentions of placing an order? I am pretty sure of the guys name and personally I don't see what difference it would of made who took my order. If the next guy would of been more patient and helpful then most certainly he would of received my money.But they lost the sale the second the guy cut me off. I shop for who has the best deals, customer service and who has it in stock. Doesn't matter if it's B&H, Adorama, Ritz or whomever.

I am sorry you are insulted but you were quick to complain about one company over another was this thread to talk about what you bought or bash Adorama based on one phone call?

So that gives you the right to fire off a comment towards me? I'm not following the logic in that.

Reread the first page. I stated I didn't want this thread to be about bashing Adorama as that wasn't my intent at all. And I wasn't bashing them. I just wanted others to know how I was treated. It is not my fault. I would of liked to of known the same if i were on the other end. One phone call or one bad apple is all it takes sometimes. I also said I'll probably order small things from Adorama in the future and when I'm not in such a time window. Up until now I never had a negative experience with them. But I'm not going to pump sunshine.


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Digger
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Dec 13, 2009 11:27 |  #47

Don't get me wrong the rudeness is not acceptable. I been on the phone with those types of sales people to at adorama and B&H but those times I was not ready to purchase either so I would not want to deal with me either.

What if the next sales is not just camera bags and cf cards what if the next sale is studio lighting and video equipment? Like you said you don't know what the next call holds.


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SPORTshot
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Dec 13, 2009 11:35 |  #48

Digger wrote in post #9188703 (external link)
Don't get me wrong the rudeness is not acceptable. I been on the phone with those types of sales people to at adorama and B&H but those times I was not ready to purchase either so I would not want to deal with me either.

What if the next sales is not just camera bags and cf cards what if the next sale is studio lighting and video equipment? Like you said you don't know what the next call holds.



Exactly, that's why you should treat every call as an important one !


James
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haknslash
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Dec 13, 2009 11:37 |  #49

Digger wrote in post #9188703 (external link)
Don't get me wrong the rudeness is not acceptable. I been on the phone with those types of sales people to at adorama and B&H but those times I was not ready to purchase either so I would not want to deal with me either.

What if the next sales is not just camera bags and cf cards what if the next sale is studio lighting and video equipment? Like you said you don't know what the next call holds.

But I wasn't odering camera bags and cf cards. Sure it's not on the total of what aa bunch of studio or video equipment would of cost but $4000 is alot of money for me to plop down at one time on camera gear. $4000 might also be a sneeze or drop in the bucket to Adorama as well but in my experience it doesn't matter how much the customer is buying. Each customer should be treated the same way wouldn't you agree?

In any case Helen and i have talked on emails. We are all good and i appreciate her seeing this thread and responding. I wish no ill will towards Adorama and will buy from them in the future as i have in the past. She mentioend their new website is being worked out and that hopefully a live inventory will be implemented. So it's a win/win for everybody! Thanks again Helen for checking into this.

Kenny


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SPORTshot
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Dec 13, 2009 11:44 |  #50

haknslash wrote in post #9188764 (external link)
But I wasn't odering camera bags and cf cards. Sure it's not on the total of what aa bunch of studio or video equipment would of cost but $4000 is alot of money for me to plop down at one time on camera gear. $4000 might also be a sneeze or drop in the bucket to Adorama as well but in my experience it doesn't matter how much the customer is buying. Each customer should be treated the same way wouldn't you agree?

In any case Helen and i have talked on emails. We are all good and i appreciate her seeing this thread and responding. I wish no ill will towards Adorama and will buy from them in the future as i have in the past. She mentioend their new website is being worked out and that hopefully a live inventory will be implemented. So it's a win/win for everybody! Thanks again Helen for checking into this.

Kenny


Thank goodness, I can't stand their current website. A big reason why I never purchased through them.


James
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Digger
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Dec 13, 2009 11:46 |  #51

haknslash wrote in post #9188764 (external link)
But I wasn't odering camera bags and cf cards. Sure it's not on the total of what aa bunch of studio or video equipment would of cost but $4000 is alot of money for me to plop down at one time on camera gear. $4000 might also be a sneeze or drop in the bucket to Adorama as well but in my experience it doesn't matter how much the customer is buying. Each customer should be treated the same way wouldn't you agree?

In any case Helen and i have talked on emails. We are all good and i appreciate her seeing this thread and responding. I wish no ill will towards Adorama and will buy from them in the future as i have in the past. She mentioend their new website is being worked out and that hopefully a live inventory will be implemented. So it's a win/win for everybody! Thanks again Helen for checking into this.

Kenny


I totally agree but at the time of the phone call, by your own admission, you were not a customer. Should the salesperson acted the way they did? No. Can you blame them for acting the way they did? Well thats not what this thread is about :D

I am happy that everything has been resolved and that your gear is on its way. Best of luck and happy shooting. Make sure the duck pictures are up asap.


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SPORTshot
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Dec 13, 2009 11:57 |  #52

Digger wrote in post #9188805 (external link)
I totally agree but at the time of the phone call, by your own admission, you were not a customer. Should the salesperson acted the way they did? No. Can you blame them for acting the way they did? Well thats not what this thread is about :D

I am happy that everything has been resolved and that your gear is on its way. Best of luck and happy shooting. Make sure the duck pictures are up asap.


I think this is where you and the sales rep fail. The OP is a customer who will be placing an order within an hour.......but since he isn't placing his order during that phone call, he's not a customer ? Poor business practice in my opinion !

It's all about attitude people, maybe Adorama needs to do some workshops with their employees and their "New York" attitudes.


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haknslash
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Dec 13, 2009 12:02 |  #53

Digger wrote in post #9188805 (external link)
I am happy that everything has been resolved and that your gear is on its way. Best of luck and happy shooting. Make sure the duck pictures are up asap.

Thanks and haha yeah I'll have to get some mandatory duck and brick wall shots up :lol:


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HelenOster
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Dec 13, 2009 12:19 |  #54

Message from Adorama Camera Customer Service Ambassador

SPORTshot wrote in post #9188882 (external link)
I think this is where you and the sales rep fail. The OP is a customer who will be placing an order within an hour.......but since he isn't placing his order during that phone call, he's not a customer ? Poor business practice in my opinion !

It's all about attitude people, maybe Adorama needs to do some workshops with their employees and their "New York" attitudes.

All has been resolved with the OP, but just a quick aside; this post relates to the responses of a single sales agent who didn't handle a call in the best way he could have done.
Life is all about learning and none of us are perfect; what matters is what we do next. We hope that our apology is accepted in the spirit in which it is made, and that we are able to use this experience to impact upon future staff training.
However, although I wish I could, I am not going to 'hand-on-my-heart' promise that nobody is going to mess up at all in one way or another before the holiday season has passed! (It could even be me……):cry:



  
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haknslash
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Dec 16, 2009 00:52 |  #55

So exciting!!! I took a vacation day for tomorrow as I anxiously await hearing that brown truck pull up to the house!! :D

Getting real close..

DORAVILLE, GA, US 12/16/2009 12:57 A.M. DEPARTURE SCAN
DORAVILLE, GA, US 12/15/2009 2:50 P.M. ARRIVAL SCAN
FISHERSVILLE, VA, US 12/15/2009 6:20 A.M. DEPARTURE SCAN
12/15/2009 4:51 A.M. ARRIVAL SCAN
LAUREL, MD, US 12/15/2009 1:36 A.M. DEPARTURE SCAN
LAUREL, MD, US 12/14/2009 10:37 A.M. ARRIVAL SCAN
PHILADELPHIA, PA, US 12/14/2009 7:06 A.M. DEPARTURE SCAN
PHILADELPHIA, PA, US 12/12/2009 4:13 A.M. ARRIVAL SCAN
SADDLE BROOK, NJ, US 12/12/2009 2:00 A.M. DEPARTURE SCAN
12/12/20091:20 A.M. ARRIVAL SCAN
MASPETH, NY, US 12/12/2009 12:32 A.M. DEPARTURE SCAN
MASPETH, NY, US 12/11/2009 5:12 P.M. ORIGIN SCAN US
12/11/20091:50 P.M. BILLING INFORMATION RECEIVED

Next arrival stop is Birmingham, AL then to my house!


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Dec 16, 2009 01:42 |  #56

I am happy for you!

You have my dream set up, you are missing an ultra wide, but hey, thats a quick fix.

Have fun.




  
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haknslash
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Dec 16, 2009 02:02 |  #57

Yeah I'll buy some sort of decent UWA later on but it's not a priority at the moment. :cool:

Thanks! I'll be happy when this waiting is over with :D

Oh and I can't sleep :lol:


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Undispu7ed
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Dec 16, 2009 02:25 |  #58

Digger wrote in post #9188805 (external link)
I totally agree but at the time of the phone call, by your own admission, you were not a customer. Should the salesperson acted the way they did? No. Can you blame them for acting the way they did? Well thats not what this thread is about :D

I am happy that everything has been resolved and that your gear is on its way. Best of luck and happy shooting. Make sure the duck pictures are up asap.

Then why even bring it up in the first place?


- Jon
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Omaru
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Dec 16, 2009 05:32 |  #59

People and their deep wallets. :D


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BigStig
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Dec 16, 2009 13:12 |  #60

So is it here yet or are you busy opening the box's already :)


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I just hit the "submit order" button!
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