Here's my Abe's Experience.
I just spent $4300 with them, purchasing a 5DM2 which came with a free 16gb CF card, a 35mm 1.4L, an extra Canon battery, and an extra CF card. I also purchased a Hoya UV filter.
Got a call the next morning. The message said they "had a problem with their servers" and that I should call them asap. I called back and the rep explained, again, there was a "server" issue and that he had to confirm my address, which I did. Then he proceeded to upsell me. First was a "better" battery than the Canon, which I declined. Then a filter pack. I declined. Then insurance. I declined. He seemed annoyed and curtly said bye.
But then I realized I didn't really want the UV filter and that there was a much better deal for a B+W MRC at B&H. So I called the same customer service rep back 5 minutes later. I told him to cancel the filter. He said, "Oh....uh....things move really fast around here....really sorry.....it's too late."
Funny thing is, later that day, I got a call from a different rep in billing. My credit card has an automatic online fraud prevention, so the payment hadn't yet gone through. This lady told me I needed to call my credit card to approve the sale before they could ship the camera. I said, "has it already been sent?" She said, "of course not." Great! So I asked her remove the UV filter before I called my CC company. I told her to send me a new invoice with the discounted price. She sent me the new invoice, so I called my CC and approved the charge.
To Abe's credit, I have to admit they were very nice about a $15 coupon I had. I originally had it on my account, but then in the CC approval mixup it got taken off. I noticed a couple days later. I called back and talked to a really nice guy in billing who gave me the credit retroactively. I got an email about a week later saying the credit had been processed and applied to my card.
I just received the UPS-delivered package the other day. It makes me a little nervous because the package was banged up a bit. When I picked it up, things were loose and slid around inside. When I opened the box, there was no safety packaging. There were a few of those plastic air bubbles, but they were all fully deflated. The 5D box had a big crease in it. Neither the 5D nor the lens box were sealed, but I'm not sure if they come that way (seen some at Samy's new that didn't look sealed). The camera itself didn't looked sealed or have any protective factory stuff on it, like those little plastic stickies that go over new LCD screens. I wondered if the camera had been opened before. I checked all the serial numbers to the box and they matched. I watched some 5D unboxing videos on Youtube to see what other people's looked like out of the box. They looked similar, in terms of how the camera comes packaged. But to be honest, from the look of everything I was beginning to get worried I got a returned or refurbished camera. It was sketchy, to say the least.
I just got off the phone with them. Long hold time, but the rep I talked to was very nice. I explained to him how the camera was packaged, and that after spending 4 grand+ on precision equipment I was a little worried seeing it like that. He totally understood and went off to check some stuff. He then sent me an email and explained to me - try out the camera, check it all out, if you have any problems whatsoever write or call me back and we'll get a UPS damage claim filed for you, and I'll have them come pick up the camera immediately and we'll get you a new one.
I said thanks, and then I saw this thread and posted this. So that's where I am with Abe's.
Best price....without being suspiciously low.
Ideal freebie with the 16gb card
Upsell was annoying
Salespeople were really nice. FAR nicer and polite than Adorama.
Packaging sucked. Made me worried.
We'll see what happens next. I'm going to try out the camera, and hopefully - no issues.
Not too worried because my credit card has really great buyer's insurance too.