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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 25 Dec 2009 (Friday) 14:22
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Sigma Repair

 
Eric
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Dec 25, 2009 14:22 |  #1

I'm sure this has been covered in the past but doing a quick search I didn't find much.

I've had a Sigma 50 for a few weeks. It's soft from wide open till about f/2.2. I was going to send it into Sigma for repair so I filled out the order form online and got an e-mail saying it usually takes 3-4 weeks to complete....

It was purchases from B&H so I have extra time to return it because of the holiday return policy. Should I just exchange it with B&H and let them deal with it and take my chances on another one. Or should I just bite the bullet and send it in to Sigma knowing it will come back calibrated.

I'm wondering from those who have sent things to Sigma in the past does it really take 3-4 weeks to calibrate a lens?


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kevinmcdade
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Dec 25, 2009 14:30 |  #2

I would send it to Sigma. It probably will take more like 4-6 weeks to get it back. You could exchange it at B&H but you will probably end up with another lens with some sort of focus issue. Chances of getting it back from Sigma working properly are pretty decent. Let them know what type of body you use it on so they can use that same body for their testing and calibration. Good luck!!! Once working properly the Sigma 50 is a VERY nice lens.


-KMc-
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Eric
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Dec 25, 2009 14:36 |  #3

4-6 weeks, arg.... I'm thinking I will ship it tomorrow and I'm off to Vegas for a week so that's one week out of the way.

Its super sharp at 2.8, but then again so is my 24-70L....


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kevinmcdade
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Dec 25, 2009 14:37 |  #4

Well, that was my experience...YMMV


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TaDa
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Dec 25, 2009 14:40 |  #5

When I had a Siggy 30, it took 3 trips to Sigma to get it working correctly. Many times, they often ask for a body as well to calibrate it to. Now, as for how long, the longest that I ever was without my lens was 1 week, but I always used to drive out to their facility on Long Island and drop it off in person. One time they told me to go to Starbucks and get a cup of coffee and that it would be ready in a half hour.

Unless their is a manufacturer defect, calibration is all software and there is no way that I would agree to a 4 to 6 week turnaround. They are very helpful, so if you're thinking of sending it in, I would call them and tell them that you need it for a shoot in 2 weeks or something, and have them confirm that they can have it back in your hands by then.


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S30L28
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Dec 25, 2009 14:42 |  #6

kevinmcdade wrote in post #9262104 (external link)
I would send it to Sigma. It probably will take more like 4-6 weeks to get it back. You could exchange it at B&H but you will probably end up with another lens with some sort of focus issue. Chances of getting it back from Sigma working properly are pretty decent. Let them know what type of body you use it on so they can use that same body for their testing and calibration. Good luck!!! Once working properly the Sigma 50 is a VERY nice lens.

+1

I too would get it calibrated.


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kevinmcdade
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Dec 25, 2009 14:43 |  #7

TaDa wrote in post #9262133 (external link)
Unless their is a manufacturer defect, calibration is all software and there is no way that I would agree to a 4 to 6 week turnaround. They are very helpful, so if you're thinking of sending it in, I would call them and tell them that you need it for a shoot in 2 weeks or something, and have them confirm that they can have it back in your hands by then.

Good point! Now that I think about it, my repair was more than a calibration. Mine had manufacturer defects that had to be corrected.


-KMc-
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Eric
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Dec 25, 2009 14:45 |  #8

@TaDa,

thanks for the tips. I think I will call them tomorrow before shipping it out. If I order a new one I can have it on my door step by Wednesday, so if they tell me 4-6 weeks I think I will take my chances with a second copy from B&H.

Figuring they are closed today being Christmas and all...


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gabebalazs
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Dec 25, 2009 16:12 |  #9

PhotoByED wrote in post #9262150 (external link)
@TaDa,

thanks for the tips. I think I will call them tomorrow before shipping it out. If I order a new one I can have it on my door step by Wednesday, so if they tell me 4-6 weeks I think I will take my chances with a second copy from B&H.

Figuring they are closed today being Christmas and all...

I'd do the same.
I actually bought my 10-20 not long ago from Abe's and the first copy had a somehwat blurry area left of center, so I sent it back, got a replacement in 6 days and this 2nd one is good.

Good luck.


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