ok well i just called canon, here's how the call went.
[rep] hi thank you for calling canon how can i help you.
[me] yeah i have a 1 week old 7D that has a focusing issue. No matter what lens i use i am at about a 50% success rate for focused subjects. this i low light, day light, inside outside. And the Ai Servo never, ever gives me focused subjects. So i would like to send it in for service.
[rep] ok can i get the s/n of the camera
[me] yup, xxxxxxxx
[rep] (he verifies my personal info) ok we'll have you go ahead and send the camera back to NJ, and i will email you the instructions along with the address. (and he reads off all the info too)
[me] do you have an RMA # or repair number for me?
[rep] no they will create that once they get your camera
[me] whats the typical turn around?
[rep] 5-7 days
[me] ok. what about lenses do i need to send those. cuz it happens with all my lenses
[rep] you can send some in if you feel that the lens is contributing to the problem.
[rep] ok, is there anything els ei can do for you?
[me] nope i think that covered it.
[rep] ok thanks for calling canon
ok,, is it just me or was that call, that lasted all of 10 minutes, just way WAYYYY to quick....
the rep never once, not one single time trouble shot anything.... didnt ask me any questions, didnt do anything. just said ok you have a focusing issue go ahead and send it in.
this to me SCREAMS that they are very well aware of a wide spread issue and they are telling the tech support reps to not even trouble shoot the problem, just send it in for repair.