Shot a wedding about a month ago, gave CD with high res jpgs and asked bride how she liked them. She stated that she didn't get to look thru all of them but the ones she saw she really liked. Comes back a week later and states that we didn't get any pictures of the bride and groom. She hands me the CD and I go right to the Bride and Groom shots during the ceremony (42 with just the 2). She then states, "not those, the formal shots after the wedding". I then prodeed to show her 6 formals with her and the Groom and about 40 more with Groom, Groom and Family. She then abruptly states, "Well they all just suck!" and she demands more pictures of her and the groom. She then emails me later and states the Groom wants the money back and the Bride wants to know what else we got before she decides?! ( I had previously done her engagement pictures with no issues...she loves them).
I gave the pictures to my friends who also do weddings and they stated they didn't see anything wrong, they actually thought they were pretty damn good, (which is what I thought). I then discovered my "suck" pictures are all over her facebook site.
What would you do in this situation? I've never had this happen before.