Just tried to call them, no luck - closed for the holidays, as the answering machine said.
I purchased a 7D to use as a backup camera and a Pixma 9500 mk2 printer - there was a 500$ rebate on the package, so I went for it. The usual upsell call didn't bother me at all, I've ordered from them before and there were no problems - just keep sayin' no - that's easy.
The package arrived today, and I didn't like it from the very beginning: a huge, deformed brown box which looks like it was made from two small ones with help oа brown packing tape - ugh! Then I opened it - and was a bit shocked - the printer and the camera were in the same box, and they were loose - all three(or four - don't remember) liter-size air bubbles were deflated. I left the printer unopened, but took the 7D out to charge as I have to catch a plane tomorrow afternoon and need to check the camera prior to putting it in my backpack. CHarged the battery, put it in the camera, and here came the consequences of such a rude way of packing - Err30. No way! The camera isn't working. I checked on this forum - Err30 means the problem with the mirror unit. Well, that's something to expect from that kind of packaging...
Left a voicemail for them, as there's nothing else that I can do - they're closed.
I'm waiting for the moment they open after their holidays, so I can call and discuss the way they want to keep me as a customer(bought a ton of misc stuff from them - totaled more than 10K), and solve the issue with the camera.
Yeah, so much for packing.