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FORUMS Canon Cameras, Lenses & Accessories Canon EOS Digital Cameras 
Thread started 05 Feb 2010 (Friday) 00:28
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7d sent in 4 times for AF problems, still unresolved, what recourse do I have now?

 
garycoleman
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Apr 06, 2010 20:10 |  #46

It's great to say my issues with the 7D are resolved now.:)

Canon customer relations asked me to ship my camera to their engineering department for evaluation since the repair center couldn't fix it after 4 tries .

Today I received a brand new 7D from Canon customer relations and it seems to work flawlessly.

When I shipped my old 7D to back to Canon, I had only shipped the body and kept the accessories just like when I sent it to the repair center. Customer relations sent me a full 7D kit with all of the accessories. And she told me I don't have to send my old accessories back and just to keep them. So I now have 2 batteries, straps, cables, etc.. :mrgreen:


Canon 5D MKIII | Canon 60D | 24-70mm f/2.8L II | 17-55mm f/2.8 IS | 70-200mm f/2.8L IS | 580EX II

  
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DarthVader
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Apr 06, 2010 20:13 |  #47

You could get more freebies...just tell them this one doesn't work!.


Nikon/Fuji.
Gear is important but skills are very important :)

  
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habenero
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Apr 06, 2010 20:17 |  #48

maverick678 wrote in post #9946439 (external link)
You could get more freebies...just tell them this one doesn't work!.

and you might not even have to lie


Randy

  
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garycoleman
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Apr 06, 2010 20:22 |  #49

maverick678 wrote in post #9946439 (external link)
You could get more freebies...just tell them this one doesn't work!.

:lol:

After all of the hassle and wasting time shipping to the repair center back and forth 4 times, no thanks.


Canon 5D MKIII | Canon 60D | 24-70mm f/2.8L II | 17-55mm f/2.8 IS | 70-200mm f/2.8L IS | 580EX II

  
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DarthVader
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Apr 06, 2010 20:25 |  #50

:lol:

garycoleman wrote in post #9946488 (external link)
:lol:

After all of the hassle and wasting time shipping to the repair center back and forth 4 times, no thanks.


Nikon/Fuji.
Gear is important but skills are very important :)

  
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TheBrick3
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Apr 06, 2010 20:53 |  #51

garycoleman wrote in post #9946428 (external link)
It's great to say my issues with the 7D are resolved now.:)

Canon customer relations asked me to ship my camera to their engineering department for evaluation since the repair center couldn't fix it after 4 tries .

Today I received a brand new 7D from Canon customer relations and it seems to work flawlessly.

When I shipped my old 7D to back to Canon, I had only shipped the body and kept the accessories just like when I sent it to the repair center. Customer relations sent me a full 7D kit with all of the accessories. And she told me I don't have to send my old accessories back and just to keep them. So I now have 2 batteries, straps, cables, etc.. :mrgreen:

Glad it worked out in the end. The hassle must've have been terrible.


1D III 5D II 5D | 580 EX II x 2
17-40L | 35L | 100L | 70-200 II | 17-35 f/2.8-f/4
Website (external link)

  
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rakesh
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Apr 06, 2010 21:17 |  #52

My 7D went to Canon twice and during the service period, they provided me standby 7d which was not upto the mark . Now my original 7D has come and it works flawlessly now.


Gears:
My WildLife Gallery :
http://www.justwildlif​e.com (external link)
My Kids Project Galleries : http://www.facebook.co​m …otography/15851​1907574485 (external link)

  
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7d sent in 4 times for AF problems, still unresolved, what recourse do I have now?
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