Beware shopping at Adorama

5Dmaniac wrote in post #11860154
Something does not sound right here. Adorama would not charge you return shipping if it was their fault. I am sure, Helen Oster will jump in and make this right - send her an email or PM!

I agree, Adorama will just though hoops to make it right.

scorpio_e wrote in post #11862539
I doubt anyone switched the order. Most likely the person who fulfilled your order pulled the wrong mount. Happens all the time in warehousing operation. Not sayin that it is right though *L*

you didnt read the whole thread did you? OP said he ordered the wrong one. He doesnt want to pay for free shipping.


I have returned one item to Adorama and it was easy and great.

I emailed Helen. I see where that policy may be needed for repete offenders but everyday use is a bit crazy. I called as soon as the lens was delivered. If it is 'free shipping' then it should not be charged latter on if the item is returned.

I may be spoiled with Amazon and Zappos but this return policy is too prohibitive.

Helen will fix it, i had an Order hiccup too and she took care of everything for me and had the service rep call me and confirm i got the right stuff.

Everywhere i've ordered even if I ordered the wrong thing or the wrong thing was sent to me, i've always had to pay to ship it back to them. Eat the 15 bucks and move on,lifes to short!

Did you email them the incomplete invoice? That is the part I find strange, as I have never received an invoice or order confirmation from them that was incomplete.

So are there going to be someone coming out and defend Adorama this time around? "It is not Adorama's fault, it is the computer system!" or something similar?

To think every single transaction everyday is going to go off without a hitch is plain nonsense. Mistakes happen, one can either deal with it and move on or one can pull a Chicken Little and tell everyone the sky is falling. All over eight bucks, I tip my barber more than that.

Well...it turns out the it "is there policy" and I am out the shipping cost of the original order.

Live and learn. I will stick with BH Photo and Amazon from here on out. $25 dollar lesson.

I have never heard companies trying to recoup their free shipping before but now I know to look out for it.

Well, I've had excellent service from Adorama. Both my XSi and 60D came from there, as well as a few other items. I've purchased through a couple other reputable companies also, but Adorama has gotten my business because they've earned it.

Recently I posted that I'd ordered the wrong size filter from Adorama, a 52mm instead of a 58mm. It was an IR filter. I caught my error before they processed it. They fixed the order and shipped the right filter on time. It was entirely my fault. It preceded my order for the 60D.

To the OP, sorry you had a bad experience, but as Windpig suggested, being civil and to the point helps.

I have used Adorama and BH for years. They probably would have done the exchange for you if you left the lens on order. But you did make a mistake ordering and if you are returning and not exchanging it then why should they eat the shipping?
People today seem to think a store should sell an item and if a person changes their mind that a full refund is expected. I understand why they have their policy. Otherwise people would buy a lens try it and say maybe I will try a different one next. I have returned to BH and they have waived the restocking fee because I have been a good customer and was looking for an exchange.

davidcoelho wrote in post #11863651
Well...it turns out the it "is there policy" and I am out the shipping cost of the original order.

Live and learn. I will stick with BH Photo and Amazon from here on out. $25 dollar lesson.

I have never heard companies trying to recoup their free shipping before but now I know to look out for it.

Actually I would tend to side with them on this decision, at least from a business standpoint.

I know they might loose your business, but they can't let everybody walk all over them... especially when it's not their fault.

I'm not trying to pass judgment on you, I'm just stating that loosing on 1 foul transaction might not mean a lot but eating 1,000 faulty orders can make a significant dent in their revenue.

Which brings me to the point;

While they (Adorama) do want the internet-word-of-mouth to be good, I don't think that they want to be known as simply caving in to the customer's every (unrealistic) demand.

P.S. - Yes, I am biased.

I'm a very loyal customer to Adorama (in my opinion) and have had errors before in my orders and they have always pulled through in properly correcting the situation fairly.

I've actually felt sometimes that they overcompensated when correcting a problem...

They do that for me because I've ordered around 8K worth of equipment in the last 5 years? Maybe, but I kinda doubt it. I think they treat most people equally.

NickSimcheck wrote in post #11864332
Actually I would tend to side with them on this decision, at least from a business standpoint.

I know they might loose your business, but they can't let everybody walk all over them... especially when it's not their fault.

I'm not trying to pass judgment on you, I'm just stating that loosing on 1 foul transaction might not mean a lot but eating 1,000 faulty orders can make a significant dent in their revenue.

Which brings me to the point;

While they (Adorama) do want the internet-word-of-mouth to be good, I don't think that they want to be known as simply caving in to the customer's every (unrealistic) demand.

So Adorama's system made the mistake, now the consumer pays for the mistake? From the business standpoint, that is BAD business.

I would and also recommend to the consumer to just call up the Credit Card company and contest the charge and just let Adorama deals with the Credit Card company for not sending the correct merchandise as advertised. Now feel the real pain Adorama.

fibrepunk wrote in post #11864377
So Adorama's system made the mistake, now the consumer pays for the mistake? From the business standpoint, that is BAD business.

I would and also recommend to the consumer to just call up the Credit Card company and contest the charge and just let Adorama deals with the Credit Card company for not sending the correct merchandise as advertised. Now feel the real pain Adorama.

Except he was invoiced for a Pentax mount lens. He has no proof that the order was switched, just his word against documentation.

davidcoelho wrote in post #11863651
Well...it turns out the it "is there policy" and I am out the shipping cost of the original order.

Live and learn. I will stick with BH Photo and Amazon from here on out. $25 dollar lesson.

I have never heard companies trying to recoup their free shipping before but now I know to look out for it.

They charged you $25 for shipping on a lens?