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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 04 Mar 2011 (Friday) 11:49
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Lens repair estimate received from Canon

 
mi000ke
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Mar 04, 2011 11:49 |  #1

I have seen posts asking about the cost of repairs here, so thought I would share that I sent my 100-400 to Canon for calibration and alignment and the estimate was $168 labor + $18 shipping back to me. I thought that was pretty reasonable and had expected it to cost about twice that.


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Mark ­ Theriot
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Mar 04, 2011 12:08 |  #2

I was curious about this, getting ready to send the same lens in.

Thanks!
Mark


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mi000ke
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Mar 10, 2011 16:10 |  #3

Closure on the story. One week turnaround to get lens repaired. When I tested the lens before sending it in, I got exactly the same results whether using AF or manual/live view, therefore assumed that I needed only an alignment. They say they found the AF not to be working properly and replaced the collars (with no charge for parts), and then adjusted the lens to factory specs. They also recommend not using a filter on the lens. Can't wait to test it out.


5D3/7D/350D/S110/24-105/15-85/70-200 2.8L Mk II/100-400L/Sigma 18-200/

  
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S.Horton
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Mar 10, 2011 16:21 |  #4

Good. My experiences with service have been excellent.

I even had a free shutter in a MKIIN; they found a problem, no charge S&H, too.


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LordBrian
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Mar 10, 2011 16:26 as a reply to  @ S.Horton's post |  #5

Had my 100-400 in for service last year £60 all in including shipping back to me and it was like new when I got it back. Excellent service and would do it again.


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S.Horton
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Mar 10, 2011 16:28 |  #6

You know, the 100-400 is the only lens I ever had a part wear out with -- that paper sleeve inside which makes it smoothly slide........ They fixed that for $40 plus shipping, cleaned, calibrated, good as new.


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paulkaye
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Mar 10, 2011 17:16 |  #7

mi000ke wrote in post #11996671 (external link)
They also recommend not using a filter on the lens. Can't wait to test it out.

I can attest to this too. I found that even a B+W UV filter noticeably degraded sharpness. It's odd - it's the only lens I know that does this.


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Silverfox1
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Mar 10, 2011 20:46 as a reply to  @ paulkaye's post |  #8

Out of curiosity which Canon service center did you send your lens too ?

Regards, ;)


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Invertalon
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Mar 10, 2011 20:50 |  #9

That wouldn't be a bad topic idea... A thread on peoples repairs, where they sent it to, how much, experience, etc...

Like a sticky of a sort.

Just an idea :)


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Wldkatz03
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Mar 11, 2011 00:45 |  #10

I'm local to the irvine service center...they turn things around QUICK!!! highly recommend having service done here if your local or send direct to them!


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Jmantyger
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Mar 11, 2011 00:49 |  #11

Wldkatz03 wrote in post #11999475 (external link)
I'm local to the irvine service center...they turn things around QUICK!!! highly recommend having service done here if your local or send direct to them!

Canon Irvine is the only service center I'll use.

Sent 2 lenses to them for warranty work (24-70 and 24L MKII) and each came back tack sharp and dead on.


5D MKIII, 16-35L f/4 IS, 24-70L II, 70-200L II f/2.8 IS, 100-400L II, 430 EX III
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Refresh ­ Image
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Mar 11, 2011 01:10 |  #12
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Jmantyger wrote in post #11999496 (external link)
Canon Irvine is the only service center I'll use.

Sent 2 lenses to them for warranty work (24-70 and 24L MKII) and each came back tack sharp and dead on.

It is not the center. It is the particular technician your lens gets to. I had very bad experience with Irvine 3 times in a row until the lens went to New Jercery.




  
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herbertgzb
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Mar 11, 2011 01:50 |  #13

Canon service has been VERY IMPRESSIVE for me.

I once dropped a 10-22 on a 40D. You know, those lenses are supposed to be "borken" to avoid harming the mount as well, and the lens was broken into 2 pieces. So I sent in the 2 piece of 10-22, and got it all fixed with 85+10 shipping, plust 20% discount with CPS.
Not only they fixed it, changed USM, some cables, electronic panels, but they gave it a completely changed barrel. The nicks on the barrel are all gone. the lens is like new, and I only know it's not because it still get the same small nick on the rear element. Lord it smells like a new lens...all these for only $80.

I also once bought a 28-300 from a guy. the lens came in stating "no problemo" but a little nick on the barrel. I wasn't able to touch the lens until 60 days after it mailed to me, being away for about 2 monthes. It made a squeaking sound when zooming. I thought it was no big deal but since it's still in warranty I sent it in.
I was a little suprised to find a invoice came to me after a few days. I called in and they said no receipt was found. Well I then faxed in the receipt and no more questions were asked.
When the lens get back, the paper work reads "changed IS assembly, USM assembly, bla and bla". WOW, I didn't know that! It obviously shouldn't be a in warranty service since I belive all these problems are caused by a hit-on-the-rock or something, whch also made that nick on the barrel. But they fixed it for free anyways!




  
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anthony11
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Mar 11, 2011 04:12 |  #14

Refresh Image wrote in post #11999575 (external link)
It is not the center. It is the particular technician your lens gets to. I had very bad experience with Irvine 3 times in a row until the lens went to New Jercery.

I've had bad experiences with Irvine, too, and would send to NJ next time.


5D2, 24-105L, 85mm f/1.8, MP960, HG21, crumbling G6+R72, Brownian toddler

  
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vince_ross
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Mar 11, 2011 12:48 |  #15

S.Horton wrote in post #11996777 (external link)
You know, the 100-400 is the only lens I ever had a part wear out with -- that paper sleeve inside which makes it smoothly slide........ They fixed that for $40 plus shipping, cleaned, calibrated, good as new.

My 100-400 had the focus/tension ring lock up this past summer. I sent it to Canon in Newport News, VA for repair. They had to replace the body and most of the internals for $329 w/shipping. Was not under warranty and before I signed up for CPS. Turn-around was about two weeks. They were very good to deal with, letting me know what was going on every step of the way on the repair.

I do have to say, I put that lens through a lot of use over the past 5 years shooting soccer, football, etc. So, it has treated me pretty well. Even when it locked up, it still functioned enough to take pictures (just couldn't zoom or manual focus). It was just locked at 210mm.


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Lens repair estimate received from Canon
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