Who knows how Canon repair centers work ?

I had an impression that sometimes when the issue is not very serious, some technicians simply log some work not actually doing anyting. three times I received the lens exactly in the state I sent them, even though there was a lot of things on the work order. The very last time I received my 70-200 which I sent for an unrelated issue. The lens focused prefectly, maybe one centimeter backfocusing on 5 meters distance, which for me is perfect.
The work order says they adjusted the focus ( I did not ask for it ! ) And the focus is... 1 centimeter backfocus on 5 meters distance ! Definitely something is phishy here. At the same time I asked to check out the sound that was coming from IS. I did not insist on fixing it just to confirm that it was normal. They work order says they replaced the IS but the sound is the same.

they likely replaced it, but the sound was normal to begin with.

I had a good experience with them... they gave me back my 17-55IS good as new, and my 70-200 f/2.8IS MkII sharp as a straight razor. Very pleased with the experience.

maybe your body back-focuses 1cm with the lens?

the only time i had to send anything was my 40D...came back fine, they even filled in the niks i had on the body with paint

I sent my 7D in because of error 20 two weeks ago, they fixed it in one day and I got it back the same week.

nureality wrote in post #12097146
they likely replaced it, but the sound was normal to begin with.

I had a good experience with them... they gave me back my 17-55IS good as new, and my 70-200 f/2.8IS MkII sharp as a straight razor. Very pleased with the experience.

Which location?

Being a tech in a past life (although not for Canon), I'm guessing they do a quick check on things when they come through. They have to log time to each unit they look at so they may run a quick focus test on each lens and log it as "adjusted focus" although they didn't really adjust anything because it passed specs. They probably have a list of generic codes they must use and they have to pick the best one that may not describe exactly what they did.....and sometimes they may pick a code that is pretty far off base. For example, the tech may have opened the lens to physically inspect your IS unit. Upon inspection, he found it within spec so he replaced it and closed the lens back up.....he took the code "replaced IS" because it was the best option to cover the time he took to the job although it wasn't really replaced.

Of course, this is all speculation

In Canada, unless it is actually physically broken, they just send it back saying "meets specs", even if you send them a CD with images clearly showing the problem. Fast turnaround which must make their internal stats look good

My experience sending 2 different bodies in. A lens, with a bent mount, was fixed the first time around. It's also next to impossible to talk to anyone above "I'll transfer you, sir", level.

bohdank wrote in post #12102238
In Canada, unless it is actually physically broken, they just send it back saying "meets specs", even if you send them a CD with images clearly showing the problem. Fast turnaround which must make their internal stats look good

My experience sending 2 different bodies in. A lens, with a bent mount, was fixed the first time around. It's also next to impossible to talk to anyone above "I'll transfer you, sir", level.

It is the same in the US. Once I tried to talk to someone above an immediate supervisor and he proudly advertised me that he is the most senior person at Canon. I thought they accidently gave me the CEO on the line . I had to go through the trouble of opening a claim with BBB to go through.

Hey Guys,and Gals

Does anyone know or have the email of the president of Canon( Kevin Ogawa)? I would like to share with him the way my complaint got nowhere and my camrea has "disappeared", according to one service duffus, who I spoke to.

Thanks
K

That's what I had to do with one of my "meets spec" bodies. After getting no response from the service manager after multiple attempts, I emailed the president in Canada and got action in 48 hrs. The camera was repaired.

Strangly enough, my next repair was the bent mount. It was replaced free of charge