Today I received my elinchrom dlite 4 from B&H with a broken handle out of the box, Its minor damage, I don't want to have to return it. Do they provide partial compensation for stuff like this? Who do I contact?
paintballkidz Senior Member 757 posts Likes: 4 Joined Jan 2010 Location: VANCOUVRE BC More info | Apr 22, 2011 23:27 | #1 Today I received my elinchrom dlite 4 from B&H with a broken handle out of the box, Its minor damage, I don't want to have to return it. Do they provide partial compensation for stuff like this? Who do I contact? 6D
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Canonero Member 146 posts Joined Jan 2011 More info | Apr 22, 2011 23:42 | #2 I would return tge whole thing if I were you for resell purposes. Its fairly easy to get a RMA. Sorry that didnt answer your question
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bps Cream of the Crop 7,607 posts Likes: 406 Joined Mar 2007 Location: California More info | Apr 22, 2011 23:42 | #3 That's a total bummer. They'll gladly exchange it for you. Not trying to state the obvious, but if you're wondering who to contact, it's quite simple: B&H Customer Service when they re-open on April 27th.
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paintballkidz THREAD STARTER Senior Member 757 posts Likes: 4 Joined Jan 2010 Location: VANCOUVRE BC More info | Apr 22, 2011 23:46 | #4 That is just more money out of my pocket (Driving back down to the USA, buying packaging & postage) I'd rather receive some money back and glue it back together. 6D
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Skrim17 The only TPBMer without a title. Enjoying my anonymity.  40,070 posts Likes: 2 Joined Jul 2006 Location: In my tree More info | Apr 22, 2011 23:47 | #5 contact Elinchrom and ask them for a replacement part. Crissa
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BrandonLopez Senior Member  984 posts Likes: 1 Joined Nov 2010 Location: Gilbert, Arizona More info | Apr 22, 2011 23:54 | #6 paintballkidz wrote in post #12276026  That is just more money out of my pocket (Driving back down to the USA, buying packaging & postage) I'd rather receive some money back and glue it back together. B&H now covers return shipping via UPS. I had filled out a RMA form online and in one hour I had my verification email and a PDF document to print for a paid shipping label. Just drop it off at UPS and in 7 days you'll have a new one... Again, once they're open again on the 27th. Good luck. Canon 5D Mark II - Canon EF 50mm f/1.2L - Canon EF 135mm f/2L
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AcademicNomad Goldmember More info | Apr 23, 2011 00:31 | #7 what a bummer. I know you were looking forward to these after selling off all of your flashes. Desire to learn; a camera & a few other things.
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paintballkidz THREAD STARTER Senior Member 757 posts Likes: 4 Joined Jan 2010 Location: VANCOUVRE BC More info | Apr 23, 2011 00:40 | #8 I waited at the border today for 5 hours to get it LOL 6D
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BlurrCube ...a lucky id-iot that didn't get electrocuted...  15,147 posts Likes: 91 Joined Aug 2010 Location: Southern California More info | That's too bad. Sometimes it happens. Deal with B&H CSR first. Then deal with the manufacturer as a second option if you can't resolve it with B&H. | Canon EOS Systems |
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yjt Senior Member 359 posts Joined Nov 2010 More info | Apr 24, 2011 16:06 | #10 I mean this looks like 100% b&h's fault, if you call them they might pay for shipping both ways. 7D (Gripped) || 24-70 f2.8L || 50 f1.4 || 70-200mm f4L
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K6AZ Cream of the Crop  More info | Apr 24, 2011 16:28 | #11 yjt wrote in post #12284475 I mean this looks like 100% b&h's fault, if you call them they might pay for shipping both ways. I received a damaged Pixma printer from them about three years ago. They had UPS pick it up at my residence and they paid for the return shipping. AFAIK they won't do partial refunds for damage.
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BlurrCube ...a lucky id-iot that didn't get electrocuted... 15,147 posts Likes: 91 Joined Aug 2010 Location: Southern California More info | Apr 24, 2011 19:18 | #12 K6AZ wrote in post #12284584 I received a damaged Pixma printer from them about three years ago. They had UPS pick it up at my residence and they paid for the return shipping. AFAIK they won't do partial refunds for damage. I had a similar situation with my tripod. Missing parts... not damage. B&H CSR immediately referred me to deal with the manufacturer. They didn't offer to take it back for exchange or anything. I could have chosen or insisted to do so, but decided not to deal with having to ship. I contacted the manufacturer and after some back and forth email got my parts shipped to me. Happy camper in the end. | Canon EOS Systems |
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