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FORUMS Canon Cameras, Lenses & Accessories Canon EF and EF-S Lenses 
Thread started 27 Apr 2011 (Wednesday) 12:43
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Focusing issue with Sigma 50mm 1.4 EX

 
ifi
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Apr 27, 2011 12:43 |  #1

I've been having focusing issues with my Sigma 50mm 1.4. I spoke with Sigma rep and he has asked me to send the lens in for service. He said that I will have to pay for the shipping and he did not ask me to send the camera body. Is this how Sigma warranty stuff works?


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zinm
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Apr 27, 2011 13:02 |  #2

http://www.sigmaphoto.​com/service-support (external link)
http://dealerservicefo​rm.sigmaphoto.com …er.do?action=pr​epare_form (external link)

Along with the filled form, warranty card and original receipt.




  
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mchong75
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Apr 27, 2011 13:13 |  #3

Why pay the shipping cost to have your new lens to work?...yes, I know it's a known issue but I wouldn't pay for the shipping. Just return to the stores (most stores accepts and pays for RGA) or ask them for an exchange.


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ifi
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Apr 27, 2011 20:19 |  #4

mchong75 wrote in post #12303653 (external link)
Why pay the shipping cost to have your new lens to work?...yes, I know it's a known issue but I wouldn't pay for the shipping. Just return to the stores (most stores accepts and pays for RGA) or ask them for an exchange.

Yes, I shouldn't have to pay for the shipping.

This is my second lens, the first copy had similar focusing issue :(


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Sirrith
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Apr 27, 2011 20:47 |  #5

How much is the shipping cost?


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twoshadows
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Apr 27, 2011 21:15 |  #6

Sirrith wrote in post #12306346 (external link)
How much is the shipping cost?

To me it doesn't matter. Unless Sigma is willing to pay for my time and aggravation, I'd just return it to the seller.


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Sirrith
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Apr 27, 2011 21:24 |  #7

twoshadows wrote in post #12306526 (external link)
To me it doesn't matter. Unless Sigma is willing to pay for my time and aggravation, I'd just return it to the seller.

Yes I'd probably do the same, I was just curious :)


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ifi
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Apr 27, 2011 21:30 |  #8

$15 for lens only, $40 lens + camera body (insured).

They're asking me to send just the lens, but I'm don't know if they will need the body as well?


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Apr 27, 2011 21:41 |  #9

twoshadows wrote in post #12306526 (external link)
To me it doesn't matter. Unless Sigma is willing to pay for my time and aggravation, I'd just return it to the seller.

Sirrith wrote in post #12306583 (external link)
Yes I'd probably do the same, I was just curious :)

i should note that I own and use a sigma 50/1.4. :)


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mchong75
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Apr 27, 2011 22:06 |  #10

ifi wrote in post #12306637 (external link)
$15 for lens only, $40 lens + camera body (insured).

They're asking me to send just the lens, but I'm don't know if they will need the body as well?

It's gotta be more than just $15 (Maybe without insuring it) for the lens. I shipped a lens (Tokina 11-16) USPS priority mail with insurance of $500 with tracking was $33.


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Sirrith
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Apr 27, 2011 22:14 |  #11

ifi wrote in post #12306637 (external link)
$15 for lens only, $40 lens + camera body (insured).

They're asking me to send just the lens, but I'm don't know if they will need the body as well?

Usually they do fine with just the lens from what I hear, only if there is still a problem after then you should send the body too.
Your options are basically:
1) return to store and get another copy which may work well or may not if you're unlucky
2) send to sigma and they should fix it up for you and you'll have a perfectly good lens or if you're very unlucky you'll have to send them the body too


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agv8or
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Apr 27, 2011 22:21 |  #12

I just recently sent both my Sigma 50 and 85 lenses along with my 5DmII off to Sigma to have them calibrate and fix focus issues. It cost me $64.45 to ship them insured but hopefully when I get them back it will all be worth it. The cost of both the 50 and 85 are less than a 50L so I figured I could spend a little money having them calibrated to my main camera. I could not see playing lens roulette as I do not have the time or the patience. Prior to sending my camera in with my Sigma lenses I sent it off to Canon to make sure it was calibrated and cleaned. I also sent in a 35L, that had focus issues, along with my camera and Canon resolved the issues with it so I am hoping Sigma can do the same.


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richierich1212
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Apr 27, 2011 23:56 |  #13

It's worth the $15 and time to get that lens calibrated.


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TeamSpeed
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Apr 28, 2011 06:17 |  #14

richierich1212 wrote in post #12307448 (external link)
It's worth the $15 and time to get that lens calibrated.

I bought mine used with a price drop included that would cover this should I need to. It turned out I needed to, so I spent the time and money to send mine in. If the price you pay covers a budget for this actvity, should it be needed, I agree, send it in to be calibrated.

Even if you buy new, you could actually waste more time that route than to send it to Sigma.


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tanneu
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Apr 28, 2011 11:41 |  #15

its worth sending and get it calibrated. Even Canon charges shipping to send the lens calibrated under warranty.




  
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Focusing issue with Sigma 50mm 1.4 EX
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