What would YOU do in this situation? (An Ebay Scenario)

K6AZ wrote in post #12408889
Wrong. The auction stated the shutter count in an explicit range and it has many more on it. This is a classic example of significantly not as described and I would be very surprised if eBay/PayPal found in favor of the seller.

moose10101 wrote in post #12409490
Just a few thoughts:

1) eBay and PayPal don't understand "shutter actuations" and their significance. The fact that you have a working camera in good condition might (I repeat, might) cause them to rule in favor of the seller. They're much more used to dealing with situations where the item is broken or doesn't show up at all.

Yeah, this is what I meant. It is easy to manipulate a screen shot from software that is not an official Canon product. It is still word against word.

K6AZ wrote in post #12410184
As far as a partial refund eBay/PayPal do not allow for it. Personally I won't do partial refunds because most of the time it is the buyer negotiating after the fact.

Wrong! They absolutely do allow for it. That is the entire point of the dispute process within Paypal, to reach a mutual agreement without Paypals intervention. I have received a few partial refunds and issue them myself when shipping costs are lower than estimated.

AskedForIt wrote in post #12412372
Wrong! They absolutely do allow for it. That is the entire point of the dispute process within Paypal, to reach a mutual agreement without Paypals intervention. I have received a few partial refunds and issue them myself when shipping costs are lower than estimated.

Perhaps you missed the part where the seller is not responding. Once a claim is escalated you either get a full refund or they find in favor of the seller and you get nothing.

K6AZ wrote in post #12412947
Perhaps you missed the part where the seller is not responding. Once a claim is escalated you either get a full refund or they find in favor of the seller and you get nothing.

A claim and dispute are two different things. A dispute is filed first, as a means to attempt to resolve the issue between the seller and buyer without Paypals intervention. A dispute can then be escalated to a claim and that is where Paypal steps in. At any time during the dispute process a partial or full refund can be issued.

AskedForIt wrote in post #12413590
A claim and dispute are two different things. A dispute is filed first, as a means to attempt to resolve the issue between the seller and buyer without Paypals intervention. A dispute can then be escalated to a claim and that is where Paypal steps in. At any time during the dispute process a partial or full refund can be issued.

And most sellers won't do partial refunds for the reason I stated above. The seller can not be forced to issue a partial refund.

K6AZ wrote in post #12413618
The seller can not be forced to issue a partial refund.

That is correct. That is why I originally offered this.......

AskedForIt wrote in post #12408877
Best case is you receive a partial refund.

Situations like these are never fun.

AskedForIt wrote in post #12413720
That is correct. That is why I originally offered this.......

A partial refund would be the best outcome. I had to return my yn465 flash i got off ebay (back to hong kong) because it didnt work...i asked the seller to pay for shipping and he offered a partial refund. Worked out for both and I finally got the replacement!

SimplyShane wrote in post #12411252
That process wouldn't take very long, but it would probably be at LEAST a month before I got reimbursed...

That's the part I really don't like.

I use ebay, have about 200 transactions, mostly buying, a few as a seller. I have had only to only put 1 claim put in. And I got a full refund no problem.
You definately don't sound happy with your purchase. I would send one more note to the seller, stating this was the last try before a claim is put in. The shutter count could be an honest mistake, and is not a lot for that camera, BUT, with that combined with the other things you said, I think you have a misrep claim. If the guy does not respond, ebay will shut him down, Ebay/paypal with give you a full refund and you also get to keep the camera.

file a claim, why are you so scared of what might happen to u ? i wouldnt let anyone get away with that kind of stuff with me.

The situation has been resolved.

The seller got back to me and decided to refund me roughly $15 dollars. (With Paypal Fee's already accounted for.)

I thought this was fair. Here's his justification::

Estimated price for a shutter repair/replacement 450D/Rebel Xsi:
USD $200-300 (referred to canon service center)

Shipping cost to Canon Service:
USD $20

Time value (repair time):
USD $0 (I don’t assume you use a consumer camera for professional photography to generate income)


Worth of 1 shutter activation/click:
USD $320/100000 activations = USD $0.0032 per 1 activation

USD $0.0032 x 5211* (The amount of actuations under-estimated) = USD $16.68
-----------

Thoughts?

Side Note:: I've decided to let the rubber grip issue go because it's rubbed off on the bottom of the camera and is largely inconsequential anyway. It just isn't a very big deal at all.

Granted, I would have preferred the seller use the term "near mint" to describe the camera rather than "mint," but that's largely just semantics anyway.

SimplyShane wrote in post #12453486
Granted, I would have preferred the seller use the term "near mint" to describe the camera rather than "mint," but that's largely just semantics anyway.

*nod* As long as he didn't say "minty". I hate that one.

Since its already resolved, no point in taking what I say anymore but I thought I might put my 2 cents in on what I would have done.

Even if there was a problem with the condition and I can live with it along with the shutter account, I would of asked a partial refund.

Once you submit a claim, PayPal puts a temporary hold on those funds until the case is resolved. If I remember correctly, you can ask for full refund. I think you can also put in a certain amount if you wanted a partial. Don't know if you stated the price you won the auction at but I would of probably asked for $25

Isn't this the way with Ebay?
Mint is like with light wear.
Like New is with regular wear.
Unless a camera is been put in case since bought, dont get your hopes hope up. There was a time where I bought a supposedly never used 18-55 with a slightly cross threaded filter thread and it was missing a cap. I found the glass to be sharp and with the filter thread is still usable and let it go.

There is no "Mint" according to eBay. Its either "New", "New (Other)", "Like New", "Used", "Refurbished", "Broken/Parts" or something along those lines.

Anything listed with condition such as excellent, mint, very good, etc. is all conditions described by the seller. Everyone has their own interpretations of what is mint, very good, etc.