joedlh wrote in post #12428547
Unfortunately, when somebody's complaining, there tends to be a pile on which leaves the impression of egregious improprieties on Canon's part. So for a little balance, let me report that I have sent lenses and cameras to Canon's New Jersey facility. They come back fixed in a reasonable time. Faster still after joining CPS. Once, a tele extender was recently out of warranty and they fixed it without charging me.
I'm sorry about your experience, but clearly there was something else wrong with the camera besides the mirror. Perhaps an incipient problem that would have caused the camera to fail the week after you got it back, in which case, we would be reading another irate missive penned by you about the incompetence of Canon Repair. Or the mirror was a symptom of a broader problem. Do you expect them to do a complete repair and only charge for a new mirror because that's what you said was wrong with it?
For one, the new mirror should have been free. It's a recall that was a mistake on the part of Canon, not I, the owner. When they called me to address the shutter issue the guy did admit that it looked fine, it was just recommended. For only $303, why not? I have that lying around and it's a decent amount to pay to fix a camera that I know personally is a great camera. What upsets me is that AFTER the paid, they suddenly turned around, changed the quote, and are now basically holding my camera hostage. I have requested that I get the originally quoted repair, whatever that may be. It's enough for me. But they won't.
Instead they send me quote after quote, changing the price each time, but NOT sending me back the quote I want. There's no way to go online and accept one quote and decline the others, as soon as they create a new quote you lose the old one.
So no, I do not expect them to do a full repair at a lower cost. I expect them to do the repair I've requested at the what it costs to make THAT repair. And I've never once implied anything else. Good customer service would make a recommendation and explain it, but listen to their customers. They also wouldn't promise FREE SHIPPING as part of the recall repair, and then continue to include a $20 quote for return shipping when it only cost me $10 to ship it to them with $900 worth of insurance! But that's not even an issue I've mentioned until now because it was such a small thing swimming in the sea of bigger things.