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FORUMS Cameras, Lenses & Accessories Small Compact Digitals by Canon 
Thread started 31 May 2011 (Tuesday) 17:10
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PowerShot sx20 Lens Error

 
MDogsMom
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May 31, 2011 17:10 |  #1

I left on vacation May 13 and started getting "lens error restart camera" 10 days later. I bought the camera May 16 2010 :(:(:( I was on a cruise at the time and wanted to get pix of what was probably a once in a lifetime cruise, so, I bought another camera. (New first thing to get packed when I leave even for a weekend trip is a smaller camera we keep around the house for odd things.)

Should I even bother contacting Canon or are they likely to tell me it's going to cost almost as much to fix it as a new one will cost? I really like the camera and I hate the thought of not having it.




  
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Jon
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May 31, 2011 18:27 |  #2

Call 'em, explain the situation. I had a D60 start to act up while I was away from home and right around the end of warranty (included all that in the cover letter with the camera, too). They fixed it at no charge.


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MDogsMom
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Jun 01, 2011 09:57 |  #3

Thanks for the encouragement. First time I checked the Canon website it said there was a 1 yr warranty on the camera. After I posted here I went to the Canon website and plugged in the information. The website said it was under warranty! I'm sending it out today with a note explaining what happened. I'll keep my fingers crossed.




  
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MDogsMom
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Jun 10, 2011 15:38 |  #4

Good news! I got the camera back today from Canon with this note:"We have examined the product according to your request and it was found that the optical unit was inoperative, making the camera function improperly. The optical assembly was replaced. Other electrical adjustments, inspections, cleanings and parts replacements were carried out."

The only charge to me was the shipping to them! I'm a happy girl!




  
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johnny717
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Jun 14, 2011 23:51 as a reply to  @ MDogsMom's post |  #5

i probably sat beside the guy who fixed your camera,lol




  
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PowerShot sx20 Lens Error
FORUMS Cameras, Lenses & Accessories Small Compact Digitals by Canon 
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