I've never encountered this one before so I just wanted to get some advice before it goes any further. I shot a wedding earlier this month and a couple of days ago I finished up and posted the images in the client's gallery. I also told them in the same email that I would get their update up on Facebook and my blog on Monday. So Monday afternoon I get everything posted.
A few hours later I get an email from the groom requesting a few images be removed (of him drinking, he didn't want anyone at work to see them). I understand this so I removed them. However, he also said he wasn't sure they were comfortable having any images from their wedding shared in a public place because he can't control them.
And that's where I'm having the issue. My contract clearly states that I maintain ownership of the images, only giving the client a few printing rights (up to 8x10), and that the images can be used by me for promotional use in any way I see fit. That's actually the very first part of my contract! So how do I explain to the client that he doesn't really have control because the images belong to me without burning a bridge?
Normally, I'd just remove everything and go on my merry way. I don't NEED every wedding I shoot featured to look busy. But in this case I cut them a deal because I wanted to use the images from their venue (with them in it) to try to promote myself at that venue more and I believe I may have even mentioned this when they booked me. So I WILL be using these images for promotional purposes. I know legally the ball is in my court since they both signed the contract they clearly never read, which is their problem, not mine. But at the same time I've agreed to open and cheerful communication so I want to word this in a way that will explain to them the situation while still keeping them happy. Any ideas?