Sigma 10-20mm F4-5.6 EX DC HSM AF Lens For Canon $399 @ Abes of Maine

So tempting. If I hadn't just bought the 50 f/1.4 I'd be buying this right now.......

lol yup my math was off, sorry. There was an additional $15 coupon that worked yesterday.

It's now $414 when I use the Loyalty15 code. Yesterday, it was $399.

I bought two lenses last Thursday when the website said they were both available. I received a call that afternoon to "confirm" my order and maybe try to sell me a cheap filter.

I tried to reach customer service yesterday (Monday) because I haven't had any shipping updates. I waited for 30 minutes while at work until I gave up. I called them again today, and after 20 minutes someone finally answered. He said that the lenses are backordered, and the reason why they were listed as available online was because they had a problem with the system. He said that stock should arrive this Friday. I'll take that with a grain of salt.

I also mentioned my wait time on the phone and he said that I shouldn't have waited at all because no lines were ringing.

What irks me is that I had no notification of the items being backordered. And what's worse is that my credit card has already been fully charged.

Now that I think about it, if I get a dud copy, I'm not sure I can stand going through a return and exchange process with these guys. I might just cancel the order and spend more money at B&H or some other retailer I can trust.

I placed an order with them for my D7000 back in mid Jan. It was cheapest because I had $25 off coupon. When I placed order, it said orders would ship end of Jan. Jan came and gone. Shipping on the site changed to Feb. Feb came and gone. I had a friend place a order in September when it was announced and still hadn't received his. But of course, the D7000 at the time was backordered everywhere.

I remember them charging my card but I dont remember if it was refunded automatically (charged as a placeholder) or I requested a refund.

But yea, the stock arriving is never accurate. It can be a guesstimate but after I cancelled my order, I ordered my camera and my friends from ABT. At least they were able to tell me when they would be getting stock by looking at their shipment tracking and manifest.

CronoDL wrote in post #12634176
I bought two lenses last Thursday when the website said they were both available. I received a call that afternoon to "confirm" my order and maybe try to sell me a cheap filter.

I tried to reach customer service yesterday (Monday) because I haven't had any shipping updates. I waited for 30 minutes while at work until I gave up. I called them again today, and after 20 minutes someone finally answered. He said that the lenses are backordered, and the reason why they were listed as available online was because they had a problem with the system. He said that stock should arrive this Friday. I'll take that with a grain of salt.

I also mentioned my wait time on the phone and he said that I shouldn't have waited at all because no lines were ringing.

What irks me is that I had no notification of the items being backordered. And what's worse is that my credit card has already been fully charged.

Now that I think about it, if I get a dud copy, I'm not sure I can stand going through a return and exchange process with these guys. I might just cancel the order and spend more money at B&H or some other retailer I can trust.

I feel your pain. Same thing happened to me.

I ordered on Wed the 15th, got a call on thurs morning trying to up sell filters which i declined and was cheerfully told it would ship that day. One week later still no lens so I check online and there is still no shipping date.

I call customer service and like you, waited a good 30 minutes for someone to answer and was told that it wouldn't ship until tomorrow when they got more stock in. I asked why I was told it would be shipped on the 16th and he didn't know. My card was also charged on the 16th so I'm not real happy with Abe's.

If i had received an email or something explaining the delay I wouldn't be peeved. Stuff happens, stock gets oversold, I understand, just keep me in the loop. On a positive note, he did upgrade the shipping to 3-day which I am thankful for, but next time I'll probably think twice about using Abe's.

Scrogg wrote in post #12644803
I feel your pain. Same thing happened to me.

I ordered on Wed the 15th, got a call on thurs morning trying to up sell filters which i declined and was cheerfully told it would ship that day. One week later still no lens so I check online and there is still no shipping date.

I call customer service and like you, waited a good 30 minutes for someone to answer and was told that it wouldn't ship until tomorrow when they got more stock in. I asked why I was told it would be shipped on the 16th and he didn't know. My card was also charged on the 16th so I'm not real happy with Abe's.

If i had received an email or something explaining the delay I wouldn't be peeved. Stuff happens, stock gets oversold, I understand, just keep me in the loop. On a positive note, he did upgrade the shipping to 3-day which I am thankful for, but next time I'll probably think twice about using Abe's.

Me too. Ordered on a whim. Now they tell me "Our Sigma rep has informed us that the unit will be here in within the next 3-5 business days. The delay was caused due to the tough situation in Japan."

And they have already charged my card. I ordered this 7 days ago. That's what I get for going with someone other than Amazon, Adorama, or B&H. I think I'll just dispute the charges and buy another lens from Amazon.

This is my ONLY bad experience in buying photo equipment, and I won't make the same mistake twice.

I ordered a Sigma 50mm 1.4 last week during the special, "1 to 3 day availability" at that time. Now a week later it's listed as "4 to 6 day availability", with my order still showing "shipped to warehouse". But of course they took the PayPal money immediately. I canceled this afternoon and will be hard pressed to use Abe's again.

jrbdmb wrote in post #12651822
I ordered a Sigma 50mm 1.4 last week during the special, "1 to 3 day availability" at that time. Now a week later it's listed as "4 to 6 day availability", with my order still showing "shipped to warehouse". But of course they took the PayPal money immediately. I canceled this afternoon and will be hard pressed to use Abe's again.

How did you cancel? Was it a painful process?

I called them to cancel my order. When I first spoke to a rep about my order, I didn't cancel because I thought that I should just wait and save a few bucks. That rep did give me his ext, so when I decided to cancel an hour later, it wasn't too hard to reach someone.

The rep's name is Frank and his extension is 241. Good luck! I'm sticking with B&H and Adorama from now. Actually, Adorama just gave me $100 store credit for the new 60D rebate even though I had bought it about two weeks before the rebates were introduced. Kudos to Adorama!

jrbdmb wrote in post #12651822
I ordered a Sigma 50mm 1.4 last week during the special, "1 to 3 day availability" at that time. Now a week later it's listed as "4 to 6 day availability", with my order still showing "shipped to warehouse". But of course they took the PayPal money immediately. I canceled this afternoon and will be hard pressed to use Abe's again.

In response to "was it painful", I would say Yes. Order status was updated within minutes of placing the order online. But two separate cancellation e-mails Tuesday (one to sales and one to customer service) were both ignored. Called CS Wednesday, and the rep assured me that a large shipment was due within a day, so I did not force the issue at that time. When it was obvious there was no "large shipment" of lenses coming in by Friday I called CS again, cancelled the order, and got a cancellation number. But the online status still says "sent to warehouse." And of course they still have my money.

I guess I'll be making more calls Sunday or Monday to make sure the order isn't sent - no way in he** I'll take the lens at this point.

Edit - Money taken within minutes of the order. Five days after order cancellation and still no credit. I'll wait until a week has passed and then open a PayPal dispute for the refund.

CronoDL wrote in post #12655875
........Adorama just gave me $100 store credit for the new 60D rebate even though I had bought it about two weeks before the rebates were introduced. Kudos to Adorama!

Thank you! It's always good to hear when the Adorama CS team go the extra mile for customers

Has anyone got their 50mm shipped ?

HelenOster wrote in post #12658951
Thank you! It's always good to hear when the Adorama CS team go the extra mile for customers

Helen do you have some sort of "Adorama autosearch" whenever you login to POTN? I swear whenever I read something about adorama you're always there a few posts after lol. No complaints here though, just curious

Great thing about Adorama's ordering system is that they keep you in the loop on your order status even when there're no changes. I've ordered a lens that was out of stock for ~3 weeks and got weekly notifications about the status of my order even when there were no changes to report.