I have a quick question. For some reason my 5d mark II stared back focusing. I want to sent it to canon. how long does it normally take to get the camera back and what is the process. I never shipped anything to them. Thanks again.
DownsPhotography Goldmember  1,967 posts Likes: 1 Joined Mar 2010 Location: New Orleans More info | Jun 25, 2011 20:58 | #1 I have a quick question. For some reason my 5d mark II stared back focusing. I want to sent it to canon. how long does it normally take to get the camera back and what is the process. I never shipped anything to them. Thanks again. | 5D mark III | 5D mark II gripped | Canon 100L |Canon 24-105L | Canon 70-200L 2.8L IS II | Sigma 35 1.4 | Sigma 50 1.4 | Sigma 85 1.4 | 580ex II | 430ex II x 2 |
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MrChad Goldmember  2,815 posts Joined Aug 2004 Location: Chicagoland More info | Jun 25, 2011 21:07 | #2 Downs Photography wrote in post #12657650  I have a quick question. For some reason my 5d mark II stared back focusing. I want to sent it to canon. how long does it normally take to get the camera back and what is the process. I never shipped anything to them. Thanks again. 1. If your camera is back focusing you could perhaps address this via focus adjustments yourself in the custom functions. I kaNt sPeL...
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DownsPhotography THREAD STARTER Goldmember 1,967 posts Likes: 1 Joined Mar 2010 Location: New Orleans More info | Jun 25, 2011 21:09 | #3 MrChad wrote in post #12657697 1. If your camera is back focusing you could perhaps address this via focus adjustments yourself in the custom functions. 2. You send only the gear in question, I send a detailed letter as well. You can also fill out the repair form online via Canon's site. Pack the gear well, insure it, and Canon will send you an estimate and acknowledgment when they receive your gear. You can get the center's address online, they have 3 current centers for SLR gear, but I believe Newport may be out of service for a little bit. If you are not a CPS member the turn around varies but I would imagine somewhere around 7-14 days perhaps 21 if the center is really busy. I never adjusted anything, but my tamron 28-75 and my canon 50 1.8 (I used this on this camera for 5 months) started focusing on the wall instead of its target | 5D mark III | 5D mark II gripped | Canon 100L |Canon 24-105L | Canon 70-200L 2.8L IS II | Sigma 35 1.4 | Sigma 50 1.4 | Sigma 85 1.4 | 580ex II | 430ex II x 2 |
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DownsPhotography THREAD STARTER Goldmember 1,967 posts Likes: 1 Joined Mar 2010 Location: New Orleans More info | Jun 25, 2011 21:17 | #4 |
yuriyo923 Goldmember  2,284 posts Likes: 1 Joined Nov 2007 Location: US More info | Jun 26, 2011 01:38 | #5 Yeah, get CPS.. I've sent few things in to them and the turn around is quick, about 7 days in total. Canon 5D2 ~ 40D + 17-50mm in da booth!
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