Bryan,
If you place any value on your time, then the time you have already spent futzing with these things has cost you more than a set of Cybersyncs.
Professionals recognize the importance of professional quality tools.
CurtisN Master Flasher  19,129 posts Likes: 11 Joined Apr 2005 Location: Northern Illinois, US More info | Jul 08, 2011 14:27 | #16 Bryan, "If you're not having fun, your pictures will reflect that." - Joe McNally
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RedTiePhotography THREAD STARTER Goldmember  3,575 posts Likes: 1 Joined Nov 2009 Location: San Diego More info | Jul 08, 2011 15:50 | #17 CiM_Photography wrote in post #12726035  What happens if you keep them shaded, Bryan? As in, velcro them UNDER your Strobe's body so they are protected from direct sun. If I ran into that problem, first thing I'd do is keep them shaded. That is my next step. Curtis N wrote in post #12726051 Bryan, If you place any value on your time, then the time you have already spent futzing with these things has cost you more than a set of Cybersyncs. Professionals recognize the importance of professional quality tools. Curtis, you are completely right, but this is the only problem I have had with them yet, and if I can find a way to get around this issue, then all the better. I have emailed GI and will see what they say. Bryan
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BlurrCube ...a lucky id-iot that didn't get electrocuted...  15,147 posts Likes: 91 Joined Aug 2010 Location: Southern California More info | Jul 08, 2011 16:00 | #18 Red Tie Photography wrote in post #12726532 I have emailed GI and will see what they say. Please keep us updated. | Canon EOS Systems |
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RedTiePhotography THREAD STARTER Goldmember 3,575 posts Likes: 1 Joined Nov 2009 Location: San Diego More info | Jul 15, 2011 18:34 | #19 Just as an update, I received an email back from GI saying: Dear Bryan, Thank you for contacting us. We are terribly sorry to hear all 6 of your transceivers experience a heat problem during your outdoor shoot. Indeed there has been a small number of batch with problem while operating in the heat. Despite the V5 initially satisfied all lab tests, we have now replaced a new component which will sustain up to 59°C / 138°F. Our technical team have conducted outdoor environment tests for 2-3 hours where the temperature is above 60°C. Please return your transceivers and we will send you a tested replacement with the new component. Don’t worry. You are certainly covered by our 'guarantee policy' listed on our website. This is: (1) We accept return of defective or unsatisfactory item(s) within 30 days of purchase; (2) Upon receiving the returned item, we would either send you a replacement or refund the item price to you; (3) The cost for returning the item(s) shall be borne by you. We will only be responsible for the shipping cost of the replacement. You can send back for a tested replacement unit. For all Cactus products the above policy is valid for up to 1 year. To return, please send the transceivers back to: Harvest One Limited 9D On Shing Ind. Bldg., 2-16 Wo Liu Hang Road, Fo Tan, Hong Kong (REPLACEMENT ORDER 67124 + 73748) Please include a copy of our full correspondence, in the returned package for our easy handling. We will contact you within 2 working days upon item receipt. Thank you and I look forward to hearing from you soon! Best regards, Antonio Lao Gadget Infinity Visit our photography blog! http://www.gadgetinfinity.com/blog/ I am glad to see that I will be taken care of. Bryan
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BlurrCube ...a lucky id-iot that didn't get electrocuted... 15,147 posts Likes: 91 Joined Aug 2010 Location: Southern California More info | Jul 15, 2011 19:03 | #20 Red Tie Photography wrote in post #12765358 Just as an update, I received an email back from GI saying: I am glad to see that I will be taken care of. Thanks for the update. Glad to know GI will stand by their product and are aware of the problem and taking care of it. | Canon EOS Systems |
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CiM_Photography Goldmember  1,813 posts Joined Sep 2009 Location: North Andover, MA More info | Jul 15, 2011 20:44 | #21 Thanks for following up on this Bryan. Appreciate it! Just call me Jeremy. <Massachusetts Wedding & Portrait Photographer
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Jul 16, 2011 12:25 | #22 that's awesome. i'll probably send mine back too. i have similar issues. Retouching
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rudy_216 Senior Member 299 posts Joined Oct 2008 More info | Jul 16, 2011 20:50 | #23 Red Tie Photography wrote in post #12725632 I just tried it again, placed my triggers out in the heat for 15 minutes (not plugged in, not powered on) and they failed to work afterwards. After bringing them into the air conditioned house, about 15 minutes later they started working again. Anyone else having this issue with the Cactus V5? I finally had an oppertunity to test mine. Temperature in the shade was 92 degrees (33 Celsius). One transmitter and three receivers left out in the sun for half an hour. Then I did a series of shots. Fired every time.
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ronaldmayes Hatchling 1 post Joined Dec 2004 More info | Dec 19, 2012 15:02 | #24 Red Tie Photography wrote in post #12765358 Just as an update, I received an email back from GI saying: I am glad to see that I will be taken care of. Did the replacement units do better outdoors / in the heat?
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