Got my first job!

SUB1IM388 wrote in post #12764973
I would say go into best buy and ask all the questions you want i learn a lot when i go in there

You've never been to my best buy.

shedberg wrote in post #12764971
If you know about DSLRs, then you should be able to look at the features list of a P&S and know quite a bit about it.

Yeah definently, that helps alot. Its just understanding what each brand difference is.

Good point thoe, thanks.

just upsell them to a Canon dSLR every time they want a camera...

"hi, what can you tell me about the Canon ELPH 100HS?"

"why dont i show you this new 5D Mark 2?"

i think the P&S market got to the point of such saturation that 80% of the features on these cameras are the same. everything else is window dressing.

zohar0 congratulations on the new job. Your attitude is in the right place so everything else will work out just fine. It is nice to see that you want to do a good job and care about the customer, that always leads to success.

ekinnyc wrote in post #12765651
just upsell them to a Canon dSLR every time they want a camera...

"hi, what can you tell me about the Canon ELPH 100HS?"

"why dont i show you this new 5D Mark 2?"

i think the P&S market got to the point of such saturation that 80% of the features on these cameras are the same. everything else is window dressing.

OP congrats on your new job.

ekinnyc... LoL .... Always sell a 5dII.

You could go to this site and read a few reviews. That would most likely bring you up to a higher level than most anyone else in the store.

http://www.steves-digicams.com/camera-reviews/

1) Don't be a brand fanboy. If you talk bad about a certain brand, a customer could say "if they're bad, why do you sell them?" Realize they're going to have different needs / wants than you and quite frankly they aren't going to be doing in-depth A/B comparisons.

2) Talk slowly. If a customer is asking you about a camera, chances are he/she knows very little about photography. Some people (myself included!) want to give someone all the knowledge we have in the shortest amount of time possible - this just isn't going to work. Go slow, let them hopefully grasp the very basics and you'd have done a huge service.

3) Don't sweat it. Realize you're probably way more knowledgeable than many customers. Most of the stuff you know (flash, A, M, S, P modes, macro, etc) are transferrable across any camera.

The things you need to get familiar with are the brand-specific capabilities. What's Sony's sweep panorama? Can I use any lens on a D5000? What good does a flip LCD do me? What is live view?


Then prepare yourself with short, concise, clear answers for the big questions - Why should I pay $900 for this DSLR when I can get this P&S for $150 and it has a 24x zoom?

Why would I want to buy a flash when this camera already has a flash built-in?

Are 18 megapixels better than 14? (Careful with this - you can go either way (yes, or no) and still confuse someone)

Ever been to Fry's Electronics? They actually sell a nice selection of cameras... But most of the display models are usually smashed up or missing parts, and are tethered with those pesky alarm systems that you set off if you pick them up...

Here's their application, if interested:

http://ifaq.wap.org …ters/frysapplic​ation.html

I spent 21 years in sales, sales management and sales training (mostly business to business, multi-million dollar departments)... The number one thing to learn: shut up and listen, then ask a question and listen to the answer, ask more questions and listen to the answers. Doing this will guide you exactly where you need to go with the sale. And if you listen carefully the customer will tell you when they are ready to buy, without you applying any pressure. Most sales people only hear every third word a customer says and try to "make" the customer do things that the salesperson thinks they should do, rather than simply hearing what the customer wants and needs and then finding what fits their needs the best for them. It's a far, far easier approach, makes for much happier customers and fewer returns. Don't worry about the details... those will come in time. If you don't know something, say so and that you'll find out the answer, then follow through and do so at the first opportunity.

Also never assume anything... My ex-wife and I stopped by a car dealership one afternoon after walking our dogs... We'd been hiking and were pretty casually dressed. Several of the sales people at a couple different dealerships took one look at us and dissed us as a waste of their time. One of them finally found time for us and made a nice, cash sale on the spot. Now, the funny part was that the sales peoples' bosses were my customers and I knew them pretty darned well, sold them advertising every week. They didnt recognize me out of my business suit, I suppose, but some of those sales people weren't there the following week.

I used to work in an electronics store. I asked the salesmen how they knew so much about the various tv's, dvd players, camera's, etc.. They told me they read the manuals that came with the floor models.

ez, just look at the card nxt to the item n read off the features! jk

thats wat all the salesman at bestbuy do when i ask about something