Need to vent re: bad Canon support

In March of this year I convinced my 75 year old parents to replace an ancient Canon G2 with a S95.
They kept complaining of poor battery life and that it would turn itself on/off unattended. Thinking this was pilot error I made sure the next time I was in town to check it out live and in person. Well they were right sitting on the table is would randomly go into a cycle where it would power on/off until the battery died or was pulled out.

Nothing is perfect and stuff breaks, after a few minutes with Canon support it was agreed that this needed to go in for service.
Sent it in a couple of weeks ago and now its back.
Guess what same issue!!
Call Canon and they want me to send it back again for the same issue. I politely tell them thats not acceptable and I would like a new camera. After 5min of scripted BS I ask to speak to a supervisor, after his 5 min of scripted BS he says that he will escalate this to Canon corp. I ask if this will get me a new camera, he's not sure and then goes into a another scripted BS session. I ask when will they call me? He does not know as this is now out of his department.
Give me a break, the camera has probably shot less than 50 images and is only a couple of months old.

I'm a very long time Canon supporter with many tens of thousands if not hundreds of thousands of Canon purchases over the last 30 years.
Why do companies not understand what customers want.
What a bunch of nonsense.

Thanks for listening.

When it was first acting up, seemed the easiest thing to do would be to return it at place of purchase. If it's only a couple months old, what's the return policy of the store?

TomOpus wrote in post #12782152
When it was first acting up, seemed the easiest thing to do would be to return it at place of purchase

Agree, sometimes you run into a lemon (even with Canon)....return and receive another copy rather than rupturing blood vessels with Canon support

Don't feel bad. I have a 70-200 f/4 L IS lens and have had it for about 5 years. I had a focus problem, something came loose inside. I sent it for repair, paid, they replaced the USM and sent it back. I put it on the camera and the camera would not turn on with the lens attached. Now if I had the camera already on and attached the lens it would work. I could also attach the lens, turn the switch to the on position and then open the battery compartment and shut it and the camera would then turn on. The lens also had something obviously loose inside. I sent it back, and they replaced the IS motor. It came back and the camera still would not turn on with the lens attached. I also figured out that if you left the lens on the body with the camera turned off, it would drain the camera battery overnight. I sent it in for a third time after talking to someone in tech support. They told me that I had done all the troubleshooting they would do. They also could not understand how a lens could be sent back to a customer with a problem like that, especially twice. Well, after the third attempt at repair, it came back and the lens works.

I have used Canon service on my S90 with great results. I also sent an out a 28-135 refurbished lens that had been out of warranty for over a month in for repair and they repaired it at no charge and did it right the first time. I do not know why they didn't do a good job on the 70-200. I would have thought being an L series lens that retails for $1300, they would at least test it before sending it out. It was a horrible experience and the lens was out of service for two months. It left me wondering if I will stay with Canon. I switched to Canon when I switched to a DSLR from shooting Nikon film cameras. I switched then because at the time Canon's sensor was better for astrophotography. Now both work fine for that.

I have loved my Canon gear overall. I am just a bit taken back by this last experience. Had they actually tested the lens this wouldn't have happened. I can understand it happening once, but when it was sent back, they could not have possibly tested the lens properly or they would have duplicated the problem and fixed it. The first time they may have simply attahched the lens while the camera body was on, but the second time they should have actually done the proper testing and fixed the problem.

I have never shared this on any forum until now. Canon needs to improve it's service, they seem to be slipping. Anyone can make a mistake once, but to send a unit back with the same problem more than once is hard to gloss over.