Approve the Cookies
This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and our Privacy Policy.
Index  •   • New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
New posts  •   • RTAT  •   • 'Best of'  •   • Gallery  •   • Gear  •   • Reviews
Register to forums    Log in

FORUMS Marketplace & Market Info Market Watch 
Thread started 27 Jul 2011 (Wednesday) 15:13
Search threadPrev/next
sponsored links
(this ad will go away when you log in as a registered member)

Best Buy Geek Squad plans?

110 posts
Joined Mar 2011
Jul 27, 2011 15:13 |  #1

Does anyone have any experience with the Best Buy geek squad protection? I think it would ease my mind about possible accidental damage my camera might suffer, particulary if it gets wet in rain or something of that nature.

Is this a good thing? or is it like so may other "extended waranty" plans that seem just a waste of money?

I am still looking at the 60d and would like to get some feedback about the plan as to its worth,.

Really appreciate any help!

sponsored links
(this ad will go away when you log in as a registered member)
33 posts
Joined Jan 2007
Jul 27, 2011 15:19 |  #2

Not sure how their accidental protection is, but if they only cover defects, etc on a brand new camera chances are your defects will show up well within the standard 1 yr. You can also look into using a credit card that will double the manufacturers warranty of any purchase.

I picked up a Mack extended warranty for my 7D, only because I bought it thru the CLP so the standard warranty is only 90 days and its a refurb camera. The Mack warranty I purchased also includes accidents, sand/grit, etc. so I thought it was worth it just for that. I dont think the camera itself will have any major issues, I mostly bought the warranty for the fact that it covered breaks from dropping, etc.

Senior Member
548 posts
Joined Feb 2009
Jul 27, 2011 15:20 |  #3

What do you expect a protection plan to give you that a Canon warranty won't?

Cream of the Crop
24,604 posts
Likes: 40
Joined Nov 2008
Location: Utah, USA
Jul 27, 2011 15:21 |  #4

It's like any other insurance policy. A big waste of money for 95% that never need it and a great deal for the 5% that need them. Just depends on how you feel about your odds.

Galleries: Flickr (external link)
EOS Rp | iPhone 11 Pro Max

174 posts
Joined Jun 2011
Location: Markham
Jul 27, 2011 16:56 |  #5

I think they aren't professional at all, they are used as an image role for the company.

I can't tell the difference
1,477 posts
Gallery: 1 photo
Likes: 63
Joined Feb 2011
Location: Sarasota, sunlight, butterflies, fish, Gators, and Seminoles
Jul 27, 2011 16:58 |  #6

While I like geek squad help with pc problems, I totally agree with tkbslc - this is 95% just a con to get more money.

Gear List
The avatar is my middle grandson. (the TF can't tell the difference, but the fish is frowning and the kid is grinning)
Sarasota, sunlight, butterflies, fish, Gators, and Seminoles

1,739 posts
Joined Oct 2009
Location: Salem ,OR
Jul 27, 2011 17:04 |  #7

The protection plan works....but they wont replace it with a new will be a refurb or they will fix your current one. If you plan on having the camera for 4 years....I guess it would be worth it peace of mind to some people. Most people nowadays dont keep cameras for that long though.

I have one on my laptop and on my Ipad 2. Ive used it already for my Ipad due to me dropping it. It all depends. Are you clumsy?

Nikon D700: 16-35 F4, 50 1.4G, 85 1.8,105 VR Micro, 135F2 DC, 80-200 2.8 AFS
Olympus XZ-1
Sometimes, I think Photography is worse than Crack.:oops:

32 posts
Likes: 2
Joined Jul 2011
Jul 27, 2011 17:05 |  #8

I find that SquareTrade has the best 3rd party warranty extensions. Reasonably priced when coupons are applied and many great stories regarding their customer service.

121 posts
Joined Feb 2011
Jul 27, 2011 18:25 |  #9

I sell cameras at Best Buy, and the plans do as they say --- if you drop your camera, spill something on it, crack your lens (the kit lens), pretty much any non-intentional damage, it's covered. So, you can't run your camera over with your car, or shoot it with a gun.

The plans also cover a one time battery replacement, which on many SLR's is around $80 USD (RETAIL). The criteria for getting another battery is if your battery holds less than 90% of a charge. That seems to happen within the first year.

Furthermore, the plans cover sensor cleanings... 1, 2, or 3 of them; depending on how many years of the plan you get. Also, the "Geeksquad" doesn't do the sensor cleanings. The camera is sent out to the nearest manufacture service center for the cleaning.

So, the plan is definitely more than just damage protection. Also, it REALLY depends on the store/management you're dealing with as far as plan fulfillment goes. My old store replaced a 7D that was having some weird problems where the shutter would just click immediately when it was turned on, and it would do a bunch of stuff seemingly by itself... right on the spot they allowed me to just give the person another 7D. Took 2 minutes and the guy left with a brand new camera. My new store really seems to enjoy sending things out for repair and rarely gives out a new camera right on the spot, especially an SLR.

So, read into what I told you however you want.

1,640 posts
Gallery: 6 photos
Likes: 14
Joined Aug 2003
Location: Calgary Canada
Jul 27, 2011 20:33 |  #10

When I got my Xti, I ran into problems with it about six weeks later. We had extended warranty through Best Buy. I took my camera into them for repairs. This is what I went through.

Drop off my camera. It gets sent to Vancouver for a diagnosis. From there it gets sent to Canon for repair. (in Calgary, less than a mile from the Best Buy we bought it at). Canon repairs my camera, then ships it back to Vancouver. Vancouver sends it back to Best Buy. In the meantime, it took 7 WEEKS. I was livid. And to top it off, it wasn't repaired. The customer service at Best Buy was terrible. They don't like to answer the phone and when they do, they leave you on hold forever. I had to fire off two emails to Best Buys head office before the store manager finally got back to me. In the end, I got a new Xti body.

If I should have to bring in another camera for repair, I'll take my receipt directly to Canon and leave it with them.

My pictures on Flickr (external link)

1,609 posts
Likes: 6
Joined Jan 2010
Location: NYC
Jul 27, 2011 22:17 |  #11

Unfortunately, i've had to call CS serveral times for different matters, and each time, i got a different answer - some where conscientious enough to say, i'm not sure let me check, some just blatantly lied on the phone...with confidence!
Because of this, when i've had to purchase from BB, i've discerned its not best to get an extended warranty as if you need it, you'll likely go through a lot of trouble to get it fulfilled.

I think it might be wise to purchase your gear at Camera STore instead, and if intersted in their warranty, consider it. At least a Camera Store will have experienced answers.

If it MUST be Best Buy, (maybe the 0% interest financing program is attractive?), I'd skip the warranty.

but, hey, thats just me.

Gear: The Official Gear List / Market Feedback / Sig thread #2468
flickr (external link)
WinburnCreations (external link)

Senior Member
636 posts
Joined Dec 2010
Location: SE Wisconsin
Jul 27, 2011 22:28 |  #12

my insurance policy through state farm covers water damage, along with other things

T4i Gripped, Sigma 17-70mm, 70-200 f/4L, 50mm 1.8
Panasonic TZ5
Flicker (external link)

nut impotent and avoiding Geoff
19,889 posts
Likes: 21
Joined Jun 2010
Location: Michigan
Jul 27, 2011 22:41 |  #13

Bleh, never get geek-squad-anything. Totally overpriced.

My Gearlist

3,018 posts
Gallery: 9 photos
Likes: 188
Joined Jan 2008
Location: Huntington Beach, CA
Jul 27, 2011 22:43 as a reply to  @ JustinRageth's post |  #14

Best Buy has always stood by the service plans for me. I'm running about 50/50 on having to use the plans, mostly my son's X-Box 2 out of three, 1 TV out of 7 , 1 IPod out of 8 and 1 camera out of 7. Okay, maybe not really 50/50 but still nice to have when we needed the plan.

Plus the guy that bought my 40D still has 6 months on the service plan.:) Makes selling things easier.

Remember, Stressed spelled backward is Desserts.:)
Suggestions welcome.
5DIII, EF 50 1.4, EF 40 f2.8, EF 24-105L IS , EF 70-200 f4L IS, 580EX ll

Senior Member
995 posts
Joined Jan 2008
Location: Dallas, TX
Jul 27, 2011 22:49 |  #15

Zolth wrote in post #12833942 (external link)
The plans also cover a one time battery replacement, which on many SLR's is around $80 USD (RETAIL). The criteria for getting another battery is if your battery holds less than 90% of a charge. That seems to happen within the first year

Oh that's strange. I have had my XTi since 2007, have put around 50,000 actuation's on the shutter, and the battery still holds a great charge. can take 500-600 pics and still have plenty of charge.

I worked at best buy once upon a time, and I wont buy warranties from them (even on my new TV). I personally don't think they're worth it. but it's really a personal call. ;)

Equipment List: 5DS-R, 100mm IS L macro, 50mm Carl Zeiss ZE.
My flickr page​photos/cotmweasel/ (external link)

sponsored links
(this ad will go away when you log in as a registered member)

4,116 views & 0 likes for this thread
Best Buy Geek Squad plans?
FORUMS Marketplace & Market Info Market Watch 
x 1600
y 1600

Jump to forum...   •  Rules   •  Index   •  New posts   •  RTAT   •  'Best of'   •  Gallery   •  Gear   •  Reviews   •  Member list   •  Polls   •  Image rules   •  Search   •  Password reset

Not a member yet?
Register to forums
Registered members may log in to forums and access all the features: full search, image upload, follow forums, own gear list and ratings, likes, more forums, private messaging, thread follow, notifications, own gallery, all settings, view hosted photos, own reviews, see more and do more... and all is free. Don't be a stranger - register now and start posting!

COOKIES DISCLAIMER: This website uses cookies to improve your user experience. By using this site, you agree to our use of cookies and to our privacy policy.
Privacy policy and cookie usage info.

POWERED BY AMASS forum software 2.1forum software
version 2.1 /
code and design
by Pekka Saarinen ©

Latest registered member is jstrothe
695 guests, 154 members online
Simultaneous users record so far is 15144, that happened on Nov 22, 2018 Digital Photography Forums is the website for photographers and all who love great photos, camera and post processing techniques, gear talk, discussion and sharing. Professionals, hobbyists, newbies and those who don't even own a camera -- all are welcome regardless of skill, favourite brand, gear, gender or age. Registering and usage is free.