llareggub wrote in post #12923900
They will certainly be losing a customer here if that is what they expect me to pay next May!!! Having said that I do not get it, what happens if a US user of Zen has a customer in continental europe that wants to purchase a print are they insisting that the customer has to pay in US dollars and have a product shipped from the US?
Ask them specifically about the setup on my account if you want and tell them that my fee is only 100usd per annum and try using my explantion above...
No, I don't think it has anything to do with what your saying,
And I think if you just continue as you are you'll continue to pay the same, just don't agree to switch countries..
The only difference i can see is the offer of this pro printers.The printer was called One Vision Imaging, When I was registered (unknowingly) with a US Premier account It wasn't available as an option,I emailed and said I'm registered with a US account not a UK one and the printer was only available to the UK accounts.
He asked if I wanted him to switch me , I seen no reason why not until the new charge to my credit card of £100 and the cancellation of my previous subscription.
I've since had an email back saying I can go back to the US account, which is bizarre.
below is some responses I've had
We charge more for the UK plan because it comes with the additional service of OVI lab.
The cost of us doing business overseas is greatly more than working with pro labs here in the US.
It does cost us to integrate with these companies overseas and you do not get the same services with the US Premium as you do the UK Premium, because you get access to OVI pro lab (which cost us more to do business with them because of overseas cost. It is not just flipping a switch, even online businesses have to incur several cost of doing business overseas when they integrate with companies selling in another currency).