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Thread started 01 Sep 2011 (Thursday) 17:15
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Please advise on a faulty Sigma lens

 
MarioSLR
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Sep 01, 2011 17:15 |  #1

Sorry if I'm posting in the wrong place, this looks like the most relevant forum.
I recently purchased Sigma 50mm 1.4 lens from an online dealer. I was deciding between Canon and Sigma offerings and chose Sigma due to higher picture quality. I'm mostly into portrait photography and wanted the best portrait lens I could get (within my budget) for my T2i. Imaging my disappointment when I discovered that the lens I received had the dreaded front focus problem. It front focuses by about an inch at the distance of two feet. Needless to say this is absolutely unacceptable in a fast portrait lens. And since I'm putting it on a lowly Rebel there's no way to adjust it in camera.

So I want to ask for an advise from people who have been in a similar situation before. Essentially I have three options: 1) Return the lens and get the Canon alternative 2) Exchange the lens and pray that the replacement does not have the same issue. 3) Try to get Sigma fix the focus problem.

Has anyone had their lens adjusted by Sigma? Is that a road worth taking? Or should I just forget it and crawl back to Canon with my tail between the legs?




  
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drewjoseph
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Sep 01, 2011 17:19 |  #2

First make sure the lens is actually front focusing consistently. If you can quantifiably prove it is in fact front focusing, record exactly how much and send this information in with your lens to Sigma.

I have only limited exposure to the Canon 50 1.4 but can't say enough good things about my Sigmalux. Give it another shot, you won't regret it!


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hieu1004
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Sep 01, 2011 18:50 |  #3

I've never had a bad Sigma prime, so I can't comment what to expect when you send it to Sigma for repairs. However, based on the feedback around here, that seems to be the favorable option. I'd send it in to Sigma and get it fixed once and for all, rather than play the exchanging game (especially if you have to send it in).


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rick_reno
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Sep 01, 2011 18:58 |  #4

I tried 3 of that same lens, none of them were right. I gave up.




  
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Sep 01, 2011 19:00 |  #5

rick_reno wrote in post #13037796 (external link)
I tried 3 of that same lens, none of them were right. I gave up.

That sucks, what did you buy instead?


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liupublic
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Sep 01, 2011 19:30 |  #6

Make sure the determination of front focus is correct.

For example, was it on tripod with delay? Did you try it at a longer distance than 2ft. AF issue at minimal focus distance might be a simple testing issue.

Post the picture and show the AF focus point.


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wayne.robbins
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Sep 01, 2011 19:35 |  #7

MarioSLR wrote in post #13037438 (external link)
... Imaging my disappointment when I discovered that the lens I received had the dreaded front focus problem. It front focuses by about an inch at the distance of two feet.

Two feet, eh ? Is that the distance that you would typically use that lens?

I am only saying that because I would think that you would use the lens at a slightly further distance typically. To my understanding, any brand 50mm lens tends to have odd characteristics - all brands. To my understanding, most, if not all, front focus when close, and far focus at a distance. I am by no means an expert, but that is what I read- and how mine behaves. I would suggest trying it at a distance that you would typically use the lens and see how it behaves.

Also, be sure that when you are testing it's focus- that you are in a well lit situation with plenty of contrast- because that does have an impact.


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Dann.Landau
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Sep 01, 2011 19:42 |  #8
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MarioSLR wrote in post #13037438 (external link)
Has anyone had their lens adjusted by Sigma? Is that a road worth taking? Or should I just forget it and crawl back to Canon with my tail between the legs?

Lots of people have sent the lens in to Sigma for fixing, as lots of posts say. Some may even have had a problem which was not the person shooting it not knowing how to use a wide aperture lens.

Are you focusing on something that is further away from the lens than the minimum distance the lens will work at?

Do not go to the Canon lens, the Sigma is much much better in IQ.




  
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MarioSLR
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Sep 02, 2011 22:19 |  #9

Thanks for the replies. I did some more research and it seems the problem is more common than I initially thought. I may try to exchange it once, see if I get lucky. Having to send camera to Sigma along with the lens makes the "fix" option less appealing.

Dann.Landau wrote in post #13037953 (external link)
Do not go to the Canon lens, the Sigma is much much better in IQ.

That's what I thought too, but it looks to me like Sigma has pretty bad CA issues, especially when wide open. Overall it can still be superior to Canon though.

wayne.robbins wrote in post #13037932 (external link)
Two feet, eh ? Is that the distance that you would typically use that lens?

Actually two feet is the best case scenario. I was using a test pattern printed on a standard size paper and wanted to get a nice clear picture. Moving focus point further away makes it even worse, which makes sense. The same amount of focus wheel turning will produce larger shift in focus at greater distances.

liupublic wrote in post #13037912 (external link)
Make sure the determination of front focus is correct.
For example, was it on tripod with delay? Did you try it at a longer distance than 2ft. AF issue at minimal focus distance might be a simple testing issue.
Post the picture and show the AF focus point.

I get fairly consistent results when taking pictures of test patterns and contrasty objects at various distances. They all display definite front focus issues. I've attached a sample I took from about 4-5 feet, each number is about 1cm. Center AF point was aimed at the black/white border.


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Sep 02, 2011 22:35 |  #10

You don't have to send the camera in with the lens, just take test shots with the rulers, etc and send those on a CD along with the lens.

After sending mine in, this is what it does now.

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liupublic
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Sep 02, 2011 22:57 |  #11

If it's consistently front focus, send it in for calibration. It should be a very simple adjustment.
If it's only front focus at specific distance, go for an exchange.

Since your is consistently front foucs, I would suggest that you send it in for calibration.

I have sent in two lenses so far to my local Sigma service center. It's about 3 miles from my house. Sigma 50mm came back perfect.


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Sep 03, 2011 05:56 as a reply to  @ liupublic's post |  #12

Had a copy that seemed to be ok at one mfa setting or close shots and another for long shots...this was after calibration. Not to mention that was when it decided to actually focus, because sometimes it just would not. Problem is it costs more money to send and insure it each time and I was not comfortable sending it with my camera.

Sold it. Bought the Canon...loving life...


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amfoto1
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Sep 03, 2011 13:44 |  #13

First, I'd try having the lens calibrated by Sigma (I don't know why they can't seem to do a better job of this, right from the factory... There seem to be an awful lot of these lenses that need adjustment!)

You will see the focus error greater and more obviously at closer distances, when depth of field is most shallow and both foreground and background blur are greatest. So it's going to be more obvious at the largest apertures, too.

Before sending it in, I'd take a bunch of test shots to check the lens and see if it's pretty consistent in it's error. Try it at different distances, various apertures, and with different subjects. Also shoot the same targets and setups as closely as possible with a different lens on your camera, to be sure it's not the camera that is out of adjustment.

You might want to print some examples of the errors or burn some sample images to a CD/DVD to send in with the lens, to show them the problem.

Next, retest the lens in the same ways when it comes back from Sigma. Hopefully you will then be happy with it.

If not, the Canon 50/1.4 is the closest alternative. It doesn't seem to have anywhere near as much calibration issues, but does have some nuances of it's own:

I think the Siggy is better wide open. It's both sharper and gives slightly nicer background bokeh. The Canon needs to be stopped down a little to give good results, it's a little soft wide open. Either "use" the softness to your advantage, or stop down a little if you want maximum possible sharpness. It gets better each third stop and the softness is usually completely gone by about f2 or f2.2. This really is nothing surprising or unusual... most lenses simply aren't at their very best wide open. The Sigma being optimized to use wide open is probably a lot more unusual.

Conversely, the Sigma seems to start getting a little soft around f5.6 or smaller apertures. I don't know why this is the case, perhaps diffraction sets in faster with it... But the Canon remains sharp to smaller apertures (f8 on crop cameras, at least f11 on full frame).

So if absolute sharpness is a major factor for you, consider how you will be using the lens most... wide open or stopped down... to help you decide if the Canon might be a better for you.

Also, the Sigma is somewhat more robust. This means it is larger and heavier, using a ridiculuously large filter for a 50mm lens, but less prone to breakage. The Canon is decent mid-grade build, but uses a somewhat unusual (for Canon) hybrid USM to focus. It's sort of a cross between the cheaper micro motor and the better ring-type USM.

The Canon 50/1.4 focuses plenty fast, is quiet and accurate. But it's focus mechanism is more easily damaged than most. Two things seem to be the main causes... One is manually overriding the AF a lot, without first turning off AF at the switch. Canon calls it a Full Time Manual USM lens, but using it that way a lot seems to more rapidly wear out the mechanism. The solution is pretty simple... Rely on AF or turn it off at the switch before doing much manual focusing.

The other thing that seems to damage the focus mechanism is a hard bump on the focusing ring, such as might happen while the lens is being toted around in a camera bag. It seems to help to get the matched lens hood and use it... and to store the lens with the hood reversed. This largely protects the focusing ring and isn't a big deal or a bad idea to do with any lens, anyway.

Some folks also think it's a good idea to set the lens to infinity before storing it. This will retract the lens barrel, which extends a little for closer focusing, and the idea is that it will be better protected at the infinity setting. Again, it's something I do with most lenses anyway, so no big deal. I have no idea if it really makes a difference, but my Canon 50/1.4 was bought used about eight years ago (I have no idea how old it really is), hasn't been given all that special treatment and still works fine. It's always been used and stored with the lens hood (I can't say about previous owner(s), but it came with the hood when I bought it). And I really don't have much reason to manually override focus.

Lensrentals.com used to publish repair statistics on their lenses, and their numbers with a bunch of Canon 50/1.4 are a bit scary, at first glance. They didn't say how many copies of the lenses they had, but saw about 20% needing repairs in the first year's use. But, also consider that rental lenses spend a lot of time bouncing around in the back of UPS vans and airplanes, though they are hopefully packed well. And of course we have no idea if the lenses were fitted with the lens hoods, nor if the people who rented them faithfully used the hoods, or manually overrode AF frequently, or even handled the lenses as carefully as they would one that they owned. Best guess... Rental lenses probably lead a fairly tough life and that kind of usage is a pretty good "torture test" for them.

Also, Lensrentals buys in large batches direct from the manufacturer or a wholesale importer/distributor..​. Because of that, many of any particular model of lens are likely to have been manufactured at the same time, with subcomponents from the same batches, and tested and inspected by the same guy at the end of the assembly line. So, there is always a chance that they got a "bad batch".

On the other hand, the above "quirks" of the Canon 50/1.4 are all pretty well documented elsewhere from user reports. Canon really is way overdue coming out with a Mark II version of this relatively old lens design (AFAIK, unchanged since mid 1993), with some tweaks to the optical formula and more reliable, true USM. They used to call to the 50/1.4 their "reference" lens... The one lens in the system that sets the standards in color, contrast, etc. for all other lenses in the system. (Actually, many manufacturers used to say this about their 50mm-ish "standard" lens. It's not unique to Canon.)


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LONDON808
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Sep 03, 2011 13:54 |  #14

$15 usps flat rate box - $5 insurance - wait 2 weeks -

worth the money and the time IMO,


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Sep 03, 2011 15:00 |  #15

My usual routine is:

1) Thorough and careful lens testing;
2) If it's indeed a bad copy, exchange for another one;
3) If the second copy is bad, either gave up on the lens, or send it to the manufacturer.


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Please advise on a faulty Sigma lens
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